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Silver Star Motors

Long Island City, NY

Overview
Employees
Reviews
Vehicles
4.5
784 Reviews
Silver Star Motors is an Authorized Mercedes-Benz Passenger Vehicle and Sprinter Commercial Van Dealer conveniently located just over the 59th Street Bridge from Manhattan on Northern Boulevard in Long Island City, Queens, NYC. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a Mercedes-Benz dealer we enjoy the challenge of meeting and exceeding those standards each and every time you visit. Allow us to demonstrate our commitment to excellence! Great People And Great Cars, That's the Silver Star Way!
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36-11 Northern Boulevard

Long Island City, NY

11101

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Showing 784 reviews

February 13, 2024

Very good and friendly people , Apostel very good adviser , my car maintenance was very good More

by wkowal1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Apostel
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Feb 14, 2024 -

Silver Star Motors responded

Thank you for the review! We hope to see you again at Silver Star Motors!

Helpful
February 13, 2024

My experience at silver star motors was second to none ! No one does a better job at service . More

by Jason
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Faith Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2024 -

Silver Star Motors responded

Thanks so much, Jason. We look forward to your next service visit to Silver Star Motors!

Helpful
February 10, 2024

They sold me a new car with transmission problems and cosmetic defects. They didn't fix everything and I had so many more problems they refuse to let me out of my contract. They were rude and disrespectf More

by Andrewscatpack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Faith Ruiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Silver Star Motors responded

I'm sorry to read about your experience, Andrew. It's important that our customers feel respected and satisfied with their purchase, so it's concerning to see we've missed the mark here. We'd like an opportunity to discuss this further and find a resolution that works for everyone - please reach out at your earliest convenience. Thank you, Matt Fattah - Sales Manager - (718) 361-2332

Helpful 1
February 08, 2024

Excellent Service! ! A++ They performed all the work and on time. Thank you for everything!! More

by rlgtc555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Apostol
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Feb 09, 2024 -

Silver Star Motors responded

We’re delighted to get your 5-star review! We thank you for the kind words and hope to continue business with you in the future! Until next time, safe travels! -- The Silver Star Motors Team

Helpful
February 04, 2024

Went to pickup my car after giving it out for service and notice that I did not receive my complimentary car wash. I question the attendant about not receiving the car was and he lied that it was washed. He More

by Powellat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Faith Ruiz
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Silver Star Motors responded

I'm sorry to hear your recent experience fell short of expectations. We strive for top-notch service and it's clear we've missed the mark, especially regarding the complimentary car wash. Your feedback is valuable as it helps us improve our processes, and if you'd like to share anything additional concerns with me, I invite you to reach out any time. - Christopher Ambrico - Service Director - (718) 361-2332 x 6168

Helpful
February 03, 2024

My Service advisor was very helpful and knowledgeable about my car needs and responded swiftly to satisfy the needs More

by babsseck386
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Apostle
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Feb 05, 2024 -

Silver Star Motors responded

We're glad to know our service advisor at Silver Star Motors was able to assist you effectively and promptly. Thank you for your positive feedback!

Helpful
February 02, 2024

5 stars for Jason for excellent customer service. Made me feel very comfortable during the sale negotiations. Jason was very authentic and very informative about the vehicle that I purchased. Silve More

by ajohnson12111
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Gu
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Feb 05, 2024 -

Silver Star Motors responded

Thanks for the glowing praise for Jason! We're delighted to know that he made your experience at Silver Star Motors a pleasant one. He is indeed an asset to the team! Enjoy your new vehicle, and don't hesitate to reach out if you need anything else in the future!

Helpful
January 27, 2024

I gave him a 5 star. He did an excellent job. I was out in a couple hours thanks to him. More

by deweybarranco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Dari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Florence Cai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Lerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Sulaymanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fattah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yuriy Belyanskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faith Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2024 -

Silver Star Motors responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Silver Star Motors. Safe travels!

Helpful
January 23, 2024

Faith was great ! Very professional, honest and friendly. Great customer service. it was done even faster than promised. More

by freerob7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faith Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2024 -

Silver Star Motors responded

We're so glad to know that you had a great experience with Faith at Silver Star Motors! It's wonderful to see such positive feedback about our team. Thanks for choosing us — we hope to serve you again in the future!

Helpful
January 05, 2024

Faith was great ! Explained everything clearly. Service was great in and out the same day. More

by FrankBoileroom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faith Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2024 -

Silver Star Motors responded

We're glad you enjoyed working with Faith and our team, Frank! We appreciate your business and hope to see you again for another efficient service at Silver Star Motors. Safe travels!

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