Simi Valley Toyota

I have been taking my 2002 Prius to DCH Toyota since I purchased the car for every service. Gene Duncan is new to this service center and I was worried I would not receive the same, over-the-top cust purchased the car for every service. Gene Duncan is new to this service center and I was worried I would not receive the same, over-the-top customer service as from Mike powell, (who is now a service manager. Gene Duncan surpassed my expectations as a Service rep with his complete interest in my particular needs, his honesty, integrity, and promises. He offered me suggestions with options and not the typical, "You need to have this done and that done" that you get from most car service places that I have heard about and sometimes encountered. I am so thankful that my Prius is now going on 8 years old and I believe I owe it to people like Gene Duncan and Mike Powell who have helped me to keep my car in excellent shape it is in. Thank you Gene! You are the perfect example of Excellent Customer Service. More

DCH Toyota Simi Valley was willing to negotiate the entire deal over the phone. I live 400 miles away from DCH yet we were able to agree on a trade-in value and new vehicle purchase price over the pho entire deal over the phone. I live 400 miles away from DCH yet we were able to agree on a trade-in value and new vehicle purchase price over the phone. This was a very efficient new vehicle purchase. I will recommend friends and family work with DCH and especially Jason. It was a nice enough experience that I'd be willing to drive this distance again if we can strike a deal over the phone for another vehicle. Thanks. More

Well after my last two visits to Toyota of Oxnard and Ventura, I decided to go to DCH Toyota of Simi Valley. When we arrived at the dealership we were greeted by Servando Gamez. Servando was not your ty Ventura, I decided to go to DCH Toyota of Simi Valley. When we arrived at the dealership we were greeted by Servando Gamez. Servando was not your typical pushy salesman, but rather friendly and personable. We told Servando what we were looking for and how much were willing to pay. Within 1 hour we were sitting with Bijan "Finance" and were signing the paperwork for our new truck. I highly recommend DCH of Toyota and it seems like they are real trying to move away from your typical sales tactis and trying to become more personable, "like it should be." After the paperwork was finished, Servando gave us a short lesson on how eveything in the truck works and even set up our bluetooths for my wife and I. Servando had good working knowledge on all the gadgets and was able to answer all my questions. After that was finished the manager of the dealership came out and thanked us for our business and asked us if we had any unanswered questions and questioned us how our overall service was. I higly recoomend this dealership over the other two in the area, and will definatley return when its time to buy a new car. More

I LOVE this dealership! I bought a new 2010 Prius after my 2007 Prius was totaled in an accident. Gus showed me exactly the car that I wanted and at a very good price. No high pressure to sell more car th my 2007 Prius was totaled in an accident. Gus showed me exactly the car that I wanted and at a very good price. No high pressure to sell more car than I needed. I had to wait about 3 weeks before finally getting the insurance report, and Gus was holding the car that I originally picked out. As I had to wait for the adjuster's report, they sold the car which I understood. But, I had the exact same car within 3 days and I was treated as though that car was specially ordered for me. The Financial guys, Bijan and Tim, are great guys and get you through the paperwork very quickly. I also put a "5" for Quality of Work because I used their Service Department for my last Prius and was extremely please with the quality of their work. I intend to continue bringing my new Prius to DCH Toyota of Simi Valley for all servicing. You will not find a better group of people who give you Class A service, and treat you as though you're the only customer they have served all day. More

I was treated courteously be all the members involved with the purchase of my new vehicle. This is my second purchase of a new vehicle from this dealer and I was not disappointed by the service I recieve with the purchase of my new vehicle. This is my second purchase of a new vehicle from this dealer and I was not disappointed by the service I recieved. I would not hesitate to recommend this dealer to my friends, family, and associates. I'm sure in the future I will return to do business with this dealer in vehicle purchases and vehicle service. Thank you DCH Toyota. More

Had an awesome experience with DCH Toyota of Simi Valley. They were very prompt at returning my many calls. They always got to the bottom line and no high pressure. This was the best car-buying experience They were very prompt at returning my many calls. They always got to the bottom line and no high pressure. This was the best car-buying experience I've ever had. I would definitely recommend this dealership, especially my salesman Jason Borst, to any of my friends buying a Toyota. More

My husband and I were cordially greeted by Servando Gamez upon arriving at the dealership. He showed us every car we expressed an interest in and when we narrowed our choice down to a particular vehicle, we upon arriving at the dealership. He showed us every car we expressed an interest in and when we narrowed our choice down to a particular vehicle, we took it for a test drive. Throughout the entire process, Servando pointed out the various features of the car while listening to our needs. Our particular car was not available at this dealership but was promptly found at another dealership and driven to Simi Valley Toyota for delivery to us the next day. Servando took a lot of time and care in showing me how the systems of the car operated, making sure I was comfortable once I left the dealership. I met the manager who was very kind and asked about my total experience which I told him was excellent. This is a dealership I will feel good about referring to my friends. I felt all of my needs were efficiently met in a kind and courteous manner. More

I went through Edmunds.com to solicit competitive dealer price quotes for a new 2010 Camry LXE. Edmunds sent my request to four Toyota dealers. DCH Toyota of Simi Valley was the most responsive with an ex price quotes for a new 2010 Camry LXE. Edmunds sent my request to four Toyota dealers. DCH Toyota of Simi Valley was the most responsive with an excellent bid. Within 15 minutes of my submitting my online request for bids through Edmunds.com Jeffrey Johnson of DCH Toyota made a friendly call to me to confirm exactly what model and options I wanted. The next day I had a firm price quote with an excellent bid that held up as the best bid even after receiving some bids from several other dealers. DCH followed up several times to let me know they were interested in my business and to share with me their up to date inventory of the vehicle I wanted. Once I decided to purchase through them, their new car sales representative, Servando was very friendly and helpful in showing my wife and I the car we had selected and carefully demonstrated the navigation system and other features of the car. Bijan who took care of the financial paperwork was also very friendly, informative and efficient. We asked to have DCH add side body moulding to the vehicle we wanted and they did a good job of installing that for us. Again, when we picked up the car to take it home, Servando went over all of the car features with us so we felt comfortable knowing how to operate them. Our whole experience with the DCH dealer staff was excellent. More

I visited this company after a another dealer weasled out of performing a radio repair that I felt should have been covered by the Toyota warranty. Mike Powell, the service parts manager, listened to my stor of performing a radio repair that I felt should have been covered by the Toyota warranty. Mike Powell, the service parts manager, listened to my story and offered to look into it. I didn't expect anything to happen. I mean I didn't buy the car there and why should this guy waste his time and money on me. Well...the next day he called me and asked to have the car so his guys could have a look. I left it with Hank Fairchild, the assistant service manager, who was very professional and didn't start giving me an assortment of reasons they might not fix it. Not at all. Instead, I left the car and three hours later he calls me and says it's all fixed. They installed a new radio! No charge! I still can't believe it. And when I picked it up, They had given the car a bath!!! Amazing. I will definitly be bringing my car back here for whatever it needs and recommend it to all Toyota owners. These guys didn't have to help me and could have easily made up an excuse not to do anything. But they didn't, and that sort of character seems so rare these days. I am truly impressed. More

Treated well. No BS, straight from the shoulder. Went back and forth a little, but not overdone. Salesman helpful and knowledgeable. Went out of his way to help at dealership and home. Follow up was t back and forth a little, but not overdone. Salesman helpful and knowledgeable. Went out of his way to help at dealership and home. Follow up was to pick up some cd's I'd forgotten in the player. I'd go back again if I needed anything. More