Simi Valley Toyota

I dreaded the thought of car shopping but when my car (not toyota) got totaled, I had to take the plunge. I actually had a very pleasant experience while buying a car. I went in prepared for battle and (not toyota) got totaled, I had to take the plunge. I actually had a very pleasant experience while buying a car. I went in prepared for battle and found everyone there to be caring to my needs, finances, and reason for a purchase. They worked hard to find the car with the options I had reasearched. They knew my budget and stuck to it....not a pushy sale. Thank you DCH Toyota More

I live closer to 7 other Toyota dealerships. I chose to drive 30 miles for 2 reasons: 1) Other dealerships were insulting with their tactics, gouging, hardcore salesmanship and policies. 2) DCH emphasi drive 30 miles for 2 reasons: 1) Other dealerships were insulting with their tactics, gouging, hardcore salesmanship and policies. 2) DCH emphasizes customer service over sales which is a welcomed change and relief. They don't charge over sticker for high demand/short supply vehicles nor do they disguise over-sticker pricing by charging $2000 for bluetooth (yes, true at another dealer) or other over-priced, mandatory upsales. The sales manager, Danny Scott, and the salesman, Gus Herrera, did as they said, said as they did and made the process a pleasant one instead of the drudgery other "closers" often do. I've purchased 2 cars from this dealer and have referred a few friends resulting in 3 more sales. More

I was pleased with the promptness of service and friendliness. Vidal made a point to make himself available. Bijan was wonderful to work with. He was patient and kind. I feel comfortable knowing tha friendliness. Vidal made a point to make himself available. Bijan was wonderful to work with. He was patient and kind. I feel comfortable knowing that if I have any issues that I can go back to them for help. More

After a very long day sitting in a pushy and not super friendly dealership down the street, my husband and I decided to hit one more dealership. Vidal greeted us immediately with a huge smile on his face, friendly dealership down the street, my husband and I decided to hit one more dealership. Vidal greeted us immediately with a huge smile on his face, ready to serve. I personally felt comfortable talking with him from that very first moment. He took us straight to the Mazda 3 that we had been searching for and laid out all of the details of the car very clearly. At the other dealership I felt that we had to ask a question about every little thing just to learn a little bit about the car, but Vidal helped us know if this was the right car for us or not by sharing as much information that he could. I appreciate his friendliness and willingness to be patient with us as first time buyers. We had never financed before and were a little weary, but he allowed us time to make the decision as our own decision... there was no pushing involved and that is a big reason I would recommend this dealership. All of the salesmen were all smiles everytime they walked by and if we ever needed anything they were willing to guide us and help us out. Vidal and his manager did everything they could to help us get the best APR (which is tough as first time financers) and keep our payments at what we needed them to be. Thanks, Vidal... we LOVE our new Mazda 3!! More

It was a very good experience. Servando tried very hard to meet our needs and make us a deal that we felt good about. Both he and Bijan were not pushy, and there was no back and forth nonsense with a "mana to meet our needs and make us a deal that we felt good about. Both he and Bijan were not pushy, and there was no back and forth nonsense with a "manager." When we felt it waa unfair to pay for extras, Servando quicky saw what he could do to accommodate us and help. I felt that they understood our financial situation and didn't press us into something we could not afford. I felt that Servando cared enough to get me into the car that would suit my needs, at a fair price. He seemed genuinely friendly and I will recommend him to my friends and co-workers with confidence. More

I purchased my Prius near the end of the cash-for-clunkers program, when all demand and prices went up (I was out of town beforehand so it was simply bad timing). Fortunately, I found an "u cash-for-clunkers program, when all demand and prices went up (I was out of town beforehand so it was simply bad timing). Fortunately, I found an "unwind" that was exact model/colors I wanted, and since it was an unwind it did not qualify for cash-for-clunkers, thereby allowing me to try for it as I didn't have a trade-in. DCH Toyota is highly rated and I found all of the employees very helpful. Jeff Johnson worked tirelessly on the deal. My main problem was that I'd asked why the vehicle was returned by the previous owner (it had a mere 342 miles on it). The reason I was given was the same from all 3 employees I asked - they all referred to a woman owner and that she couldn't secure credit. CarFax showed no records either so I figured it was fine. Turns out once I got home there was an invoice in the glove compartment outlining minor body work that had been done under the front bumper. If its under $500 it doesn't get reported to DMV, so that's why CarFax showed no report. Needless to say that's when I called the General Manager, Nick, who is quite helpful. My main concern is that the dealer was not straightforward in the deal, and the fact that all 3 salespeople I spoke to had the exact same line which might indicate this was the agreed upon line, likely given by management. I didn't mind the car having minor bodywork but not telling me makes it harder for me to bargain a fair price. I also feel like I gave them my honest info, credit check, $11,000 downpayment, etc... I was straightforward, so I would expect a dealer of this stature to do so as well. Its also not clear that the mis-representation of the unwind was intentional. To their credit, Nick D. took care of the issue and was accountable by giving me 2 years/25,000 miles of free maintenance at any Toyota dealer. I would have rated higher on "quality of work" but there were some minor issues getting me my temporary registration paperwork and LoJack installation had a technical snag with its timely online registration, but in the end this was all resolved, its just that it took a bit of follow-up by me to make certain. Otherwise they would get a 5 here as well. I'm also skeptical about the window etching as a theft deterrent. I did buy it at $300 and it was explained to me that they etch their entire fleet. In retrospect I might have avoided the cost even though it was on the invoice. 21st Century Insurance only gave me a discount for the LoJack, not the etching, so I wonder how effective or proven it is. I also give high marks for their Finance Dept, Bill Greene, who was very good to work with overall and made sure my deal went through to my credit union's financing. More

I always dread going to car lots. The back and forth game and knowing deep down they don't care about you and they just want to sell a car. Our experience was so different dealing at DCH of Simi and es game and knowing deep down they don't care about you and they just want to sell a car. Our experience was so different dealing at DCH of Simi and especially with our salesman Servando Gomez. Management must be really big on customer service because Servando really went above and beyond to accommodate us. We also enjoyed dealing with Toyota Tim for our financing. They were helpful, caring, funny, and professional. The experience was so different than what I am used to. I will definitely go back and recommend them. Thank you everyone at DCH Toyota Marjan B. Thousand Oaks, Ca More

We were interested in a new SUV that allowed us to turn in our old one for the CARS program, so we first called the dealership to check what they have. Servando (our car dealer) checked the lot and came up in our old one for the CARS program, so we first called the dealership to check what they have. Servando (our car dealer) checked the lot and came up with a few different options in our price range, so we visited the shop and he showed us the various vehicles. We found a Highlander that we absolutely loved and were even able to trim $500 off the sticker price so we can get the monthly payments we could afford. Servando was friendly the entire time, patient with us as we had to run home to find some paperwork for the CARS program, and he even helped us get CDs out of our old vehicle which had been stuck there for months when it had first stopped working. Overall we were very impressed with this dealership and I don't see how the service could have been better than it already was, an excellent experience! More

We had previously gone to another dealership before but their customer service wasn't good at all. However, when we can to DCH Toyota, Vidal was extremely friendly and helpful. He answered any and all the their customer service wasn't good at all. However, when we can to DCH Toyota, Vidal was extremely friendly and helpful. He answered any and all the questions that we had and the car buying process went smoothly. More