Smithtown Toyota

As a preface: I'm one of those customers who wanted a VERY specific, VERY "loaded" Tacoma... everything and more than normally available to dealerships in this region, from factory options, to PPO access VERY specific, VERY "loaded" Tacoma... everything and more than normally available to dealerships in this region, from factory options, to PPO accessories, to dealer items (including supercharger)... and a bunch of aftermarket upgrades. I knew dealer costs and what I'd pay over that. Suffice it to say that I was a Sales Rep's worst nightmare!! After several model years of disappointing interactions with practically ALL of the Long Island dealerships, I happened upon a sales manager at Smithtown Toyota... remember the name: ALEX BRUNO. I'll try to be brief and give the man justice: ABSOLUTELY AND UNBELIEVABLY KNOWLEDGEABLE, HONEST, STRAIGHTFORWARD, MOTIVATED, DETAIL-ORIENTED, PERFECTIONIST. From finding the Tacoma on the factory list with the "basic" list of every option I wanted, Alex built the truck up with Post-Production and Dealer accessories, and orchestrated the purchase/install of the supercharger/fit-kit with the Service Department despite an undoubted myriad of raised management eyebrows. Then, there were my aftermarket chores: upgraded tires, truck-cap install and a minor level/lift kit... all requiring shuttling around to local and not-so-local shops. This is where Lou Bilous, a member of Alex' Management Team, joined the frenzy... providing back-up rides to/from as the truck evolved. Delivery date: June 10th. Rather than let me take a two-hour train ride out to Smithtown to pick up the pickup... Lou arrived at my door and we had a great ride out to the dealership, exchanging fond memories of the area where we both used to work. Alex wrapped up the paperwork, which took all of five minutes on my part, while Lou went into high-gear, giving the truck its final inspection, mounting the plates, walking me through the pack of manuals, and sitting me down in the Tacoma for an hour-long fact-filled lesson on every knob and switch it had. When I pulled away from the dealership, I knew I finally had the exact truck I had tried to get for years, and felt confident and thrilled with everything about it. My only regret? I'm sad that my contact with my new-found buddies will diminish... until I need to purchase another vehicle. NOT GOING ANYWHERE ELSE!!! Thanks Alex and Lou!!! More

Rich Milano provided outstanding customer service and helped me in the purchase of a 2010 Toyota RAV4. He literally went the extra miles and drove out with me to return a rental car at Macarthur airport helped me in the purchase of a 2010 Toyota RAV4. He literally went the extra miles and drove out with me to return a rental car at Macarthur airport and then drove back to the dealership, were I bought the car that afternoon. He a;so worked with me to get a great deal on the RAV4. More

Lou was a delight to deal with. I did not purchase a Toyota this time due to my wife's preference with another vehicle. But I do intend to come back to Smithtown Toyota and Lou when we are ready again Toyota this time due to my wife's preference with another vehicle. But I do intend to come back to Smithtown Toyota and Lou when we are ready again and I absolutely recommend this dealership and Lou to my friends and family. He took the time to explain the deal, the car and made us feel comfortable with the entire car buying process. Thank you Lou. More

Excellent experience. Lou was courteous, knowledgeable, and very nice. We would recommend this dealership and Lou in a heartbeat. THe service was quick and reliable. and very nice. We would recommend this dealership and Lou in a heartbeat. THe service was quick and reliable. More

What usually is a dramatic and frustrating operation was almost a pleasure while purchasing our new 2013 Sienna at SmithtownToyota Toyota. Not only was it a pleasure to work with Rich Milano and Chris Maler almost a pleasure while purchasing our new 2013 Sienna at SmithtownToyota Toyota. Not only was it a pleasure to work with Rich Milano and Chris Malerba but everyone at the dealership were as friendly as our next door neighbors. A real World Class Operation. Ray and Ruth Weick More

If you are looking for a hassle-free, no pressure, easy car shopping experience you should make an appointment with Aman Singh! I hated car shopping until I worked with Aman. H made the experience the bes car shopping experience you should make an appointment with Aman Singh! I hated car shopping until I worked with Aman. H made the experience the best I have had. Aman is professional, welcoming and attentive to what you are looking for. He does not push you, or rush you through the process. I highly reccomend working with Aman, I look forward to working with him in the future! More

I'm a second time buyer at Smithtown Toyota. My salesman Rich was a pleasure to work with. He was professional, knowledgeable and very likeable. Rich will definitely be my go to guy for my next To salesman Rich was a pleasure to work with. He was professional, knowledgeable and very likeable. Rich will definitely be my go to guy for my next Toyota! More

We have purchased 2 other Toyotas at Smithtown Toyota. We knew that that was where we would end up leasing our 3rd. We knew we wanted a RAV4. The one we wanted was not on the lot and had to be ordere We knew that that was where we would end up leasing our 3rd. We knew we wanted a RAV4. The one we wanted was not on the lot and had to be ordered. We were given a window during which our car would arrive , and it came in 1 week earlier than expected. Sean Dietz was our salesperson. He was polite, professional, pleasant and knowledgeable----he was EXCELLENT! *****5 stars! We had direct contact with Sean every step of the way---he was very easy to reach at any time. Sean was willing to spend as much time with us as we needed and answered ALL of our questions...and even told us to contact him at any time after we left with our new car---and we WILL-- since we will be upgrading our flipphone to an IPhone so that we can take advantage of all that our Navigation/ Display Audio System has to offer. Thank you, Sean! More

We had bought our first Toyota (Camry): the experience was great, dealers very friendly and helpful. They explain the slightest detail of both the deal itself and the car features. We hope our future ser was great, dealers very friendly and helpful. They explain the slightest detail of both the deal itself and the car features. We hope our future service would be as good. More

Fantastic experience. Rich was very straight forward and easy to work with. Very different from other dealerships. Highly recommend him. Loving my new Rav4. Extremely satisfied with my decision to buy here easy to work with. Very different from other dealerships. Highly recommend him. Loving my new Rav4. Extremely satisfied with my decision to buy here. More