I put a deposit on a Sienna in late April and was given a contract which include $1,500 rebate. The delivery on the car was very delayed so in May I checked with Fritz to make sure that the $1,500 rebate would still apply regardless of the delivery date (the contract did not indicate anything differently). He confirmed this. However, now that the car is here, I am being told that I will only receive at $500 rebate (the current rebate at time of delivery). Fritz has apologized, telling me that he did not know this would be the case. Given that the contract does not stipulate that the rebate can change, and given the reassurance I was given early, I am quite unhappy that Smithtown Toyota is not honoring the original $1,500 rebate. Unfortunately, I have no choice at this point but to accept this reduction since I need a car (we have a baby coming next week!). Very disappointed.
I should say, I did find Fritz relatively responsive through the last two and a half months, though he unfortunately was not very accurate in his estimate of 2-3 weeks for the car to arrive and was misinformed when he assured me of the rebate. I don't know if he is to be blamed for this lack of knowledge or if he too was, in turn, misinformed from his managers. Either way, I am out an addition $1,000.