Smithtown Toyota

One word comes to mind; Shady. Basically, after I signed, left a deposit, and was all ready to pick up my car, that I thought I had just bought, they call me up saying his manager didn't agree on a p signed, left a deposit, and was all ready to pick up my car, that I thought I had just bought, they call me up saying his manager didn't agree on a price I had already signed for. Meanwhile, I waited at least a half hour just to get approval from his boss via text message, who apparently was busy at a soccer game. Then they wanted to changed the price to $2,000 more than I signed for. They make offers they cant approve. More

All of the staff members at Smithtown Toyota were extremely helpful and friendly. My salesperson, Joe Riccio, in particular listened to my needs and addressed them. He also stayed within my price r extremely helpful and friendly. My salesperson, Joe Riccio, in particular listened to my needs and addressed them. He also stayed within my price range and was not "pushy". The dealership was clean and neat and I felt very comfortable. I would highly recommend Joe, and Smithtown Toyota to my friends. More

I bought a Camry and a Rav4 from Joe Riccio. I went in told him what I wanted in a car and he took me for a test drive in a Rav4. Offered me "options" of leasing vs buying. I went with the lease and got a told him what I wanted in a car and he took me for a test drive in a Rav4. Offered me "options" of leasing vs buying. I went with the lease and got a great payment on a limited Rav4. I love my new car and I will always return to Smithtown Toyota. The whole transaction was enjoyable. There was no pressure to buy until I was set on the vehicle I could afford. I recommended Smithtown Toyota to 2 of my best friends, who also bought from Joe and they too feel the same way about Smithtown Toyota. More

My experience with Smithtown Toyota was incredible. The salesmen were incredibly helpful and knowledgeable. They went above and beyond every expectation I had of a car dealership. I have already referred salesmen were incredibly helpful and knowledgeable. They went above and beyond every expectation I had of a car dealership. I have already referred numerous friends to Smithtown Toyota and they have purchased cars as well and shared the same extraordinary service that I did. More

After dealings with many rude people at other dealerships, mainly on the south shore, walking into Smithtown Toyota was an absolute pleasure. The people there were incredibly friendly and welcom dealerships, mainly on the south shore, walking into Smithtown Toyota was an absolute pleasure. The people there were incredibly friendly and welcoming. The ease of doing business with them was outstanding. They were extremely cooperative and my particular salesman, Dennis Grieco was amazing. He did everything he could to make sure my husband and I walked out of the dealership happy and satisfied. I have aready recommended Smithtown Toyota to my friends, especially Dennis Grieco. I could not have asked for a better experience. I will most certainly go back to Smithtown again when I am ready for another car. The people there really were amazing and Dennis Grieco is the best salesman I have ever done business with. More

My wife and I visited SmithTown Toyota looking to lease a Magnetic Gray 2010 Corolla LE. We decided to visit SmithTown based on the recommendation of a family friend and on their great reviews on Dealerrater Magnetic Gray 2010 Corolla LE. We decided to visit SmithTown based on the recommendation of a family friend and on their great reviews on Dealerrater.com. We had previously visited several dealerships in Queens, Nassau and Suffolk and had experience the "typical" car buying experience: Pushy and incompetent sales reps and even pushier sales managers. For first time leasers, please avoid any sales person who is ignorant of the car you are buying, cannot tell you any information about the lease offer, or has to check with their manager for the most mundane questions asked by the buyers. At SmithTown, we were assigned to Carolyn Dunleavy. She immediately walked us through Toyota's leasing promotion in great detail, calculated various payment scenarios and answered ALL of our leasing and car questions on the spot. She was not pushy at all. She was very patient, knowledgeable and everything else that all the other sales people were not (no exaggeration). This was our first car lease and, although we had done our homework, we wanted the sales person to address all our questions and concerns. My wife and I are the kind the people who read the small print on contracts. At the signing, Carolyn patiently waited while we read the entire contract, front and back, before signing it. Finally, the car was delivered as promised. I would have to say that Carolyn deserves a five-star rating for her professionalism, knowledge and good salesmanship. BUT here is why I did not give the dealership a five-star rating: A check for the value of my trade-in was supposed to be cut at the closing, but it was not there. Whoever was handling the paperwork forgot this. We received the check after almost two weeks - and the name on the check was misspelled - which brings me to my second issue. My wife's name was completely misspelled on all of Toyota's correspondence and most importantly on our Billing Statement. In conclusion, I would highly recommend SmithTown Toyota to anybody looking for a great first time leasing experience- Ask for Carolyn. More

I went for my regular 5,000 mile service interval which involves an oil change and tire rotation and I left the car there all day but when I came to pick it up, it had not been done yet. They claimed that involves an oil change and tire rotation and I left the car there all day but when I came to pick it up, it had not been done yet. They claimed that the paperwork was lost but that wasn't the first time something like that happened. They really need to improve their service department scheduling since any mechanic can do an oil change in 30 minutes or less. Sorry Smithtown Toyota, 3 strikes and you're out. More

I read the reviews about their service department, and I read the reviews about their sales people....well, I never got the chance to find out about their service department.. Their sales department is a ri read the reviews about their sales people....well, I never got the chance to find out about their service department.. Their sales department is a rippoff... was looking for a solara sle convertible...they had one that matched the specifications I was looking for, but it seems it was one of the bosses demo car...with over 7000 miles on it. To be honest, the other dealer was not close to my home, so I figured if we could get within a fair number to save myself a trip, I would go with them. They wanted $1600.00 more than another toyota dealer wanted for the same car, with the same options, and with 1000 less miles...to cap off their greed, they offered me $3000.00 less in trade in value on my car than the same competing toyota dealer did. when I called them on it, they brushed me off as someone they couldn't dupe. They may be real nice when you visit them, but when it comes down to dollars and cents...they are ripping people off. I would look twice before buying something from them. Do your research people, and you will see how they are trying to get you to overpay for their cars, and screw you on your trade-in. Want to know more? email me More

Great Professional Sales & Service Departments, alway trying to make the customer happy. Customer Service is First and Foremost with this Dealership. Even in Tuff Times you will be much surprised at the trying to make the customer happy. Customer Service is First and Foremost with this Dealership. Even in Tuff Times you will be much surprised at the willingness of the Dealership Empoyee's. I stopped at other dealers, and without a doubt this is One of the Best in the automotive field, and there car's speak for themselves-Resale, performance and dependability. More

I am 21, and this was my first time buying a new car. I went to a few dealerships and was frustrated by the treatment I received. Smithtown Toyota was the best place I could have gone. My sales rep, Caro went to a few dealerships and was frustrated by the treatment I received. Smithtown Toyota was the best place I could have gone. My sales rep, Carolyn Dunleavy, was very upfront and honest. She answered all of my questions and had no reservations about explaining everything to me in a way that was not confusing. At a Honda dealership I went to, the salesperson wouldn't even give me the true price of the car. Carolyn, on the other hand told me immediately after I asked exactly how much the car would cost including ALL taxes and fees, just as I had requested. And that's what I really paid! She let me know how many cars were in stock in the color I wanted, but did not pressure me to speak for any of them. I took my time in the decision-making process and she was ready for me whenever I was. She also tried to find any discounts she could for me, instead of me having to research them online and then bring them up to her. I can not believe how simple it was to buy my new car. What a great deal, I wish all dealers made it this easy! I would highly recommend this dealership and Carolyn, especially if this is your first new car. More