Smithtown Toyota

In over 40 years of car purchasing, this was absolutely the finest experience of my life.The professionalism in which the people I worked with executed every aspect of this sale was most impressive. With r the finest experience of my life.The professionalism in which the people I worked with executed every aspect of this sale was most impressive. With respect to the five points iterated above, my comments are as follows: 1. Customer Service - from the first contact with these folks I felt like I was the most important customer they ever had. 2. Quality of Work - every aspect and detail of this purchase was handled with extreme competence. 3. Friendliness - everyone I met during this experience was warm and cordial, from the general manager, the new car manager, the used car manager, the sales people and the receptionist. When I say the sales people, I mean all the sales people at the dealership, not just the gentleman that sold my vehicle to me. 4. Overall Experience - I have never had a more satisfying experience in purchasing a vehicle. There was absolutely no stress, haggling, negotiating ad infinitum involved in this process. This dealer, everyone involved,made this a very pleasureable exercise. The way these people present a car deal just proves that buying a new car does not have to be a marathon where the buyer is ultimately worn out. I applaud Smithtown Toyota and would recommend them to everyone I know who is in the market for a Toyota. 5. Price - Obviously, price was a prime component in my considering this dealer. I feel Guy put his best foot forward from the onset, I felt like I was being treated fairly and that was all I wanted. More

Louis was extremely friendly, extremely thorough with his presentation and car delivery, has impeccable product knowledge, loves what he does and enjoys his cars tremendously. Truly a great experience, whic presentation and car delivery, has impeccable product knowledge, loves what he does and enjoys his cars tremendously. Truly a great experience, which I would definitely recommend to friends and relatives. More

Crooked! We negotiated the installation of a DVD player in the car I was purchasing. The next morning I discovered the DVD player was USED. They did not even deny it. They said "we never agreed the DVD in the car I was purchasing. The next morning I discovered the DVD player was USED. They did not even deny it. They said "we never agreed the DVD player would be new". I also explicitly asked the salesman, Rich, if the DVD would be covered under warranty (assuming it was new) and his answer was clearly "yes". Of course, they did not cover the DVD player under warranty. The car I purchased was supposed to be 'certified', however it had huge mechanical defects. The car obviously never even underwent an inspection. I will say, with a lot of prompting and negotiation, the DID deal with the mechanical issues. However, they basically told me on the DVD aspect, "be happy we did so much for you". These guys are sleazy. Stay away. More

My initial intention in going to Smithtown Toyota was to price a new Avalon then visit other dealerships for a comparison. I knew what my price should be and I knew what I wanted in the vehicle. I found the price a new Avalon then visit other dealerships for a comparison. I knew what my price should be and I knew what I wanted in the vehicle. I found the salesman, Louis Bilous, to be extremely knowledgable, courteous and professional. He was able to show me a vehicle that had the features I wanted at a price that I felt comfortable with. More importantly, at no time did I feel that I was being pressured into a purchase. Everything was up front and straight forward. He has changed my view of car salesmen, for the better. My car was spotless upon delivery and Louis went over it in intricate detail for my wife and I. I must say that in the past I have equated buying a new car with a trip to the dentist for a root canal. I drove away from Smithtown Toyota, in a shiney new Avalon, feeling like a million bucks. Thanks guys! MP Lewis More

Salesman friendly ,informative and spent long time with us going over different options. Previous experience with these same dealership, this is the fourth vehicle purchased from theses people us going over different options. Previous experience with these same dealership, this is the fourth vehicle purchased from theses people More

I bought a brand new corolla with options and the process went very smoothly. The salesperson (John) is very attentive and knows what he does. He provided with exhaustive information on models and payment op went very smoothly. The salesperson (John) is very attentive and knows what he does. He provided with exhaustive information on models and payment options and helped me find what exactly I wanted. Overall the experience was awesome. More

Louis was very helpful, kind and courteous. He answered all of our questions and did not use any high pressure sales tactics. By allowing us to make our own decision we wanted to give Louis our business. all of our questions and did not use any high pressure sales tactics. By allowing us to make our own decision we wanted to give Louis our business. I highly recommend him and would gladly buy another car from him. More

Louis was recommended to us by our neice who had purchased a vehicle from him lst year. She indicated that he was knowledgeable and thorough in explaining the features of the car. We had a simi purchased a vehicle from him lst year. She indicated that he was knowledgeable and thorough in explaining the features of the car. We had a similar experience. He was very personable and at No Time did we feel pressure (something we had experienced at other dealerships). We would definately recommend him to any family or friends interested in purchasing a Toyota. All in All it was a pleasant experience. Regards, Christine Cianciotti More

Mr. Bilous was a pleasure to work with on my new car purchase. I was also impressed with his knowledge of the vehicle (RAV4) and demonstration of its' features at delivery. purchase. I was also impressed with his knowledge of the vehicle (RAV4) and demonstration of its' features at delivery. More

RICHARD MILANO WAS VERY INFORMATIVE AND COURTEOUS. VERY HELPFUL ON HOW TO USE THE VARIOUS OPTIONS SUCH AS THE NAVIGATION SYSTEM, OPERATING THE VEHICLE ETC. HELPFUL ON HOW TO USE THE VARIOUS OPTIONS SUCH AS THE NAVIGATION SYSTEM, OPERATING THE VEHICLE ETC. More