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Smithtown Toyota

Smithtown, NY

4.8
1,191 Reviews
Smithtown Toyota has been family owned and operated for over 50 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award. Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service. Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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360 Middle Country Rd

Smithtown, NY

11787

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Showing 1,191 reviews

March 15, 2017

Our Sales Rep- Meghan Dwyer One of the Best sales rep ever- I have dealt with many but Meghan Dwyer tops them all . She is knowledgeable, courteous, Just overall the best. More

by Chivy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Desimone, Meghan Dwyer
Mar 16, 2017 -

Smithtown Toyota responded

Thank you very much for your wonderful review! We're so happy to hear you had a great experience with Meghan and will absolutely let her know you are a happy customer. Welcome to the Smithtown Toyota family! We hope you enjoy your new ride! Lauren Karakasians, Customer Relations Manager

March 09, 2017

GREAT DEALERSHIP This is my second Toyota in two years with Mike. Never met a more straightforward and upfront salesman (I've been leasing Toyota for the last 13 year More

by HarveyNYC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Siemon
March 02, 2017

professional and friendly Keith was very friendly and easy to work with. He found the truck we wanted, did not pressure us to make an immediate decision, and expedited the pro More

by Lloyd Goldstein
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Williams
Mar 07, 2017 -

Smithtown Toyota responded

Thanks for your outstanding review, Lloyd! We truly appreciate your kind words about our dealership and Keith. We strive to have a friendly and welcoming environment here at Smithtown Toyota. Please let us know if you need anything else at all—that's what we're here for! Lauren Karakasians, Customer Relations Manager

March 01, 2017

A relaxed and reassured experience Our sales person Lou Bilous was such an amazing salesmen. He did not pressure us at anything and let us take our time and ask all the questions we wan More

by Juancorredor89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2017 -

Smithtown Toyota responded

We truly appreciate your business and stellar 5-star review, Juan! It's customers like you and your wife that make it all worth it on our end. Lou is one of our core family members here at Smithtown Toyota and we'll be sure to pass along these kind words in his direction. Please let us know if you need anything at all moving forward—that's what we're here for! Lauren Karakasians, Customer Relations Manager customer.relations@smithtowntoyota.com

February 28, 2017

Wonderful experience my sales person was very helpful explained everything very nicely and clear to me. Made it clear not to hesitate if I had any questions I could always More

by Elena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2017 -

Smithtown Toyota responded

Thank you very much for the great feedback, Elena! We appreciate you taking the time to share your experience with us. We appreciate your business and look forward to working with you again! Lauren Karakasians, Customer Relations Manager

February 27, 2017

Tacoma PRO Chris worked very hard to find me a truck earlier than it would have taken from the factory. he was awesome and super knowledgeable about the truck More

by Matt Cahill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Malerba
Feb 28, 2017 -

Smithtown Toyota responded

Thank you for your kind words, Matt! We are pleased Chris took such good care of you and helped find the perfect truck for you. Thanks again for your purchase and we all wish you many happy miles! Lauren Karakasians, Customer Relations Manager

February 25, 2017

Personal service A few days ago I had the pleasure of meeting Louis Bilous. I was interested in the Toyota Rav4. Lou allowed me to test drive all 3 models. He was frie More

by Stacey Scholem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2017 -

Smithtown Toyota responded

Stacey, thank you so much for your great review of our staff and dealership as a whole! The RAV4 Hybrid is a wonderful new car and we're so happy that you two were able to find each other. Please let us know if there's anything else down the road that we can help with. Drive safe! Lauren Karakasians, Customer Relations Manager

February 24, 2017

Professional Service by Salesman My husband and I purchased 2 Highlanders (2017) at the same time. Lou Bilous was instrumental in helping us make this decision. His explanation and More

by DriveSafe007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2017 -

Smithtown Toyota responded

Carol and Lester, thank you for leaving a review about what a great experience you had with us at Smithtown Toyota! We truly appreciate your business and kind words. We are always here if you have any questions or need anything at all. Thank you again and enjoy your new Highlanders! Lauren Karakasians, Customer Relations Manager

February 22, 2017

Service Experience I met with the service manager of Smithtown Toyota to discuss a service concern. Dave addressed the issue and fully answered my questions and allevia More

by Gene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Bartoli
Feb 22, 2017 -

Smithtown Toyota responded

Thank you for taking the time to share your feedback with us, Gene! We truly appreciate your business and honest feedback. Feel free to stop by if you need any assistance in the future. Thank you again! Lauren Karakasians, Customer Relations Manager

February 22, 2017

Great Dealership- I went in during the week because I was just wanted to explore car options. (No plans of purchasing.) Mike Siemon the sales rep greeted me and I exp More

by AliciaB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego, Mike Siemon
Feb 24, 2017 -

Smithtown Toyota responded

Alicia, we're so happy to hear about your positive experience with Mike! We'll be sure to pass along the kind words to him. We hope you'll let us know if you need anything in the future. Thank you! Lauren Karakasians, Customer Relations Manager

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