Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Smithtown Toyota
Smithtown, NY
1,187 Reviews
Smithtown Toyota has been family owned and operated for over 50 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award.
Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service.
Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door.
Our online dealership was created to enhance the buying experience for each and every one of our Internet customers.
Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:30 AM - 8:00 PM
Tuesday 9:30 AM - 8:00 PM
Wednesday 9:30 AM - 8:00 PM
Thursday 9:30 AM - 8:00 PM
Friday 9:30 AM - 8:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,187 reviews
August 20, 2016
Shady Business Practices The dealership presented me with a deal under which I was receiving $2,700 for my trade-in which was very attractive so I agreed. In reality, the deal The dealership presented me with a deal under which I was receiving $2,700 for my trade-in which was very attractive so I agreed. In reality, the dealership overstated the price of the vehicle I was interested in by $1,200 which means that I was only receiving $1,500 for my trade-in. That became apparent when I came to take delivery of the vehicle and was presented the contract showing a $1,200 lower vehicle price and a $1,500 trade-in value. When I asked for an explanation, I was told the sales representative was not in the dealership; I was also told that attempts had been made to contact him via phone and text, unsuccessfully. Today, I received a call from the sales representative who claimed he was not aware of the price difference and, in any case, did not have anything to do with "numbers"; he only gave me what the manager gave him...I believe that the staff at Smithtown Toyota deliberately misled me by overstating both what they were offering for my trade-in and the price of the vehicle I was interested in. . I suspect that Smithton Toyota knowingly engages in this type of misleading business practice as they more often than not do not get noticed or challenged by the customer: the fact that the sales person was nowhere to be found, allegedly would not return phone calls or texts from the dealership, the fact that the finance manager was able to present me an alternate document with the exact terms of the offer I had accepted (including the higher vehicle price), all show that this type of behavior is known by all involved and is tolerated, if not encouraged, by the management at Smithtown Toyota. More
by unhappypriusbuyer
Employees Worked With
Keith Williams
August 20, 2016
Great experience with Smithtown Toyota and Louis Bilous Our salesman Louis Bilous was truly a pleasure to work with.He was very professional ,patient and considerate of our needs and wishes.He worked with Our salesman Louis Bilous was truly a pleasure to work with.He was very professional ,patient and considerate of our needs and wishes.He worked with us for the trade in value and the cost of the new car .He explained everything from the write up of the contract, to the offers,to the description of the vehicle.We never felt pressured during the whole process.We were very happy with Louis and the dealership and would return there to buy in the future.Thanks for everything and a great experience with our first purchase in smithtown,sincerely,The Spencer's More
by caseys724
Employees Worked With
August 17, 2016
Wonderful My experience with this dealership was wonderful and unbelievable. I had such great from all the workers especially from Tim. He took the time out to My experience with this dealership was wonderful and unbelievable. I had such great from all the workers especially from Tim. He took the time out to exceed my needs and and helped me as much as possible. More
by Jluzon0831
Employees Worked With
Tim Payton
August 14, 2016
Awrsome experiance This was the first time we interacted with Meghan. That being said, I can't say enough good things about Meghan Dwyer. She couldn't have been more pr This was the first time we interacted with Meghan. That being said, I can't say enough good things about Meghan Dwyer. She couldn't have been more professional and knowledgeable concerning our leaseing of a new Rava 4. More
by Mary Ann Venezia
Employees Worked With
Meghan Dwyer
August 13, 2016
Sal was exceptional in his willingness to be helpful. From the first visit to the last, he was so accommodating, showing courtesy and consideration at every opportunity in his willingness to be helpful. From the first visit to the last, he was so accommodating, showing courtesy and consideration at every opportunity. He was very honest and helpful with us as we were trying to decide on which models/features we were interested in. He even picked us up at the train and bus stations to get us to the dealership when the car was ready. I'll definitely recommend him or call him again if I need help with anything. More
by Kathie Keller
Employees Worked With
Sal Ingraselino
August 12, 2016
Sean Dietz....Very Good Saleman I've purchased seven vehicles over the years from Sean. I have been very pleased with Sean, and will continue to use him. No pressure & No-nonsense gu I've purchased seven vehicles over the years from Sean. I have been very pleased with Sean, and will continue to use him. No pressure & No-nonsense guy. TO SEAN THX BUD LOVE THE VEHICLES!!! PUT A PICTURE ON YOUR PROFILE SO PEOPLE KNOW WHO YOU ARE More
by Andy
Employees Worked With
Sean Dietz
August 12, 2016
Excellent experience All of our experiences from the first greeting to the time we picked up the car were fantastic. Tim our salesperson was extremely helpful in deciding All of our experiences from the first greeting to the time we picked up the car were fantastic. Tim our salesperson was extremely helpful in deciding whether to buy or lease. This is our forth camry.. More
by jobats
Employees Worked With
Tim Payton
August 10, 2016
Great experience Sean Dietz was such a pleasure working with, very easy going, no pressure straight to the point kind of guy. I went to other dealership's and got the Sean Dietz was such a pleasure working with, very easy going, no pressure straight to the point kind of guy. I went to other dealership's and got the typical saleman type stuff. Not with Sean, he is a great guy who cares! Gives out his cellphone number and answer me whenever i had questions though the process. Great guy, great dealership, highly recommend. More
by TimTacoma
Employees Worked With
Sean Dietz
August 09, 2016
Spare key My experience was going well until it was time to pick up my car. I bought a certified used car. When I picked it up I was handed a key and half. When My experience was going well until it was time to pick up my car. I bought a certified used car. When I picked it up I was handed a key and half. When I asked my salesman where the pad was. He said he would look into it and call me tomorrow. 3 days go by and not a call back. I call him . He tells me he will call me tomorrow. Tomorrow cones and goes. I call the following day. He tells me the pad will cost $250 plus a programming charger which he doesn't know. I don't believe I should have to pay for a key I didn't lose! More
by Tommy1414
Employees Worked With
Vinny
August 09, 2016
we bought a new 2016 Toyota Tundra 1794 addition Louis is very patiently helped my husband with all the questions. he is very professional and knowledgeable with the product that he is selling. we Louis is very patiently helped my husband with all the questions. he is very professional and knowledgeable with the product that he is selling. we compared a couple of the dealership before we went to Smithtown Toyota. Louis gave us the better deal and better looking truck with some extras. More
by zhong
Employees Worked With
