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Smithtown Volkswagen
St James, NY
2,239 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,239 reviews
Verified Customer
October 09, 2024
Absolutely horrible experience with the service department on my 3 year old 2021 Tiguan. Vehicle was initially brought in under warranty when my engine started consuming oil at a high rate. They “f department on my 3 year old 2021 Tiguan. Vehicle was initially brought in under warranty when my engine started consuming oil at a high rate. They “fixed” all the seals which were causing the oil to leak but failed to address the underlying issue that was causing the seals to go bad. Sure enough, 3 months later my check engine light comes on when my car is right out of warranty and the PCV valve is completely shot. No one from VW would cover this and acknowledge it was the issue all along. They basically told me this is my issue and they don’t care that they missed the issue initially. Will not be going back to this dealership. More
by wolff.michael.j
Employees Worked With
Scott
October 07, 2024
Noah was great and very informative, knowledgeable and was always on top of everything with daily updates. Couldn’t ask for a better service advisor. was always on top of everything with daily updates. Couldn’t ask for a better service advisor. More
by GTI
Employees Worked With
October 05, 2024
We live in CT. I will tell you Justin Himes went above and beyond. Thank you Justin for the easy experience. Bought the red/black GLI and is everything that was w I will tell you Justin Himes went above and beyond. Thank you Justin for the easy experience. Bought the red/black GLI and is everything that was wanted .No tradein and drove it home via Ferry Thank You AGAIN!! Collin Harmon More
by HARMONPATRICIA
Employees Worked With
Justin Himes
September 29, 2024
Work done was excellent. .They were able to get me in quickly and worked well with my schedule. .They were able to get me in quickly and worked well with my schedule. More
by LCS828
September 27, 2024
Kind courteous and efficient. My service needs were completed with professionalism and accuracy. Service manager Scott, and top mechanic Sam went above and beyond to correct the p My service needs were completed with professionalism and accuracy. Service manager Scott, and top mechanic Sam went above and beyond to correct the problems. More
by VOLTZZZ
