Smithtown Volkswagen

All went fine at the dealer, a fair deal and very nice CPO vehicle. Would go back and do business again. CPO vehicle. Would go back and do business again. More

Very professional and very helpful. They made the whole car buying experience very fast and pleasant They made the whole car buying experience very fast and pleasant More

quick service, comfortable waiting room, helpful people. will keep using the service department at smithtown volkswagen will keep using the service department at smithtown volkswagen More

Everyone was very friendly and pleasant a little disappointed after we made a deal. The numbers were not what we discussed overall it was a good experience. disappointed after we made a deal. The numbers were not what we discussed overall it was a good experience. More

So I’ve had oil leaking from it multiple times. One time I was on a trip and had to find a gas station and add a quart to it that’s how low it was. Funny thing is it has no oil dipstick so the only One time I was on a trip and had to find a gas station and add a quart to it that’s how low it was. Funny thing is it has no oil dipstick so the only way of knowing it needs oil is to check electronically on a screen. This is before even having 10,000 miles on it. There’s some known issue with seals from the turbo. Now I’ve been having the service engine light come on. They replaced another seal only to have it come back on 2 weeks later. This time they claimed it needed a software update and it was a false report from a sensor. Meanwhile lights were flashing everywhere and it’s telling me the engine is overheating and not to go over 4,000 rpms. While I’m at the service place he asked if the brake maneuvering light came up. Because if that happens I have to bring it back right away. I’m at the point now where I’m afraid to take it on trips because I don’t trust the car and don’t know what will happen next with it. Barely even 20,000 miles on. Also it drops the CarPlay connection to the phone all the time and the radio locks up. They updated that and it made it worse. Other things I hate about this car is that you have to go into a screen to adjust the fan speed for the climate control. It also doesn’t illuminate the temperature so it’s hard to adjust at night. It also will slam on the brakes randomly when backing out of my garage if there’s another car in the driveway. The mirror on the drivers side also crates a blind spot when you’re making turns. I’m glad it’s a lease and I won’t be finding out what long term problems this car is going to have and will never be buying an atlas again. More

If you included a “ZERO” Star rating, I would have checked that box because this dealer is fraudulent.1 month and a half ago they charged $600 for a leaking valve cover gasket. Now they found a cracke checked that box because this dealer is fraudulent.1 month and a half ago they charged $600 for a leaking valve cover gasket. Now they found a cracked/leaking valve cover and just the part is $780, They didn’t think to review our service records 1st. Do you think we wouldn’t remember this? That valve cover had to be damaged by their own mechanic and It should have been covered under warranty but was not offered! They are looking to rip a customer off! They lost a 16 year customer due to their recently “under new management” crew. More

Jasmine was very nice and welcoming. Service was fast. They checked my car and made sure everything was good Service was fast. They checked my car and made sure everything was good More

Terrible experience. Unhappy with the vehicle and dealership wouldn't return my call after I called twice to discuss my issue with the vehicle. Unhappy with the vehicle and dealership wouldn't return my call after I called twice to discuss my issue with the vehicle. More

My Problem Was not resolved and dealer doesn’t wana own up that is was there fault up that is was there fault More

Gorgeous car and delivered to my front door in perfect condition. It is sleek and black. condition. It is sleek and black. More