Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Smithtown Volkswagen
St James, NY
2,413 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,413 reviews
June 01, 2026
Everyone was professions and courteous and vehicle was done in an appropriate amount of time. done in an appropriate amount of time. More
by jgyankee0437
Verified CustomerEmployees Worked With
May 30, 2026
Jasmine was super helpful and had my EV fixed within two days. Kept me up to date and was easy to reach. days. Kept me up to date and was easy to reach. More
by Hojobones
Employees Worked With
May 30, 2026
I bought my 2018 Passat SEL from this dealer, and even though there are VW dealers very close to me in Brooklyn, I drive the approximate 50 miles each way to Smithtown Volkswagen for my service. My 201 though there are VW dealers very close to me in Brooklyn, I drive the approximate 50 miles each way to Smithtown Volkswagen for my service. My 2018 warranty has expired, but I drive the approximate 100 miles back and forth to Smithtown Volkswagen because their customer service is far and beyond what I have experienced with any other car dealer. Jamie my customer service rep deserves special mention for his exceptional people skills, and Evan, VW's master mechanic who's knowledge and skill is amazing, and even though he did not work on my Passat this time, greeted me in the service area and took the time to answer the few performance questions I had. My original salesman Adam was off on the Thursday I had my service appointment, otherwise Adam always greets me when I'm there and keeps me informed on what's new, deals, leases, and specials. My Passat is running as good as it did when brand new thanks to Smithtown's excellent care, and I appreciate the TLC that I have received over the years that keeps my Passat reliable and running well. More
by legalese4u
May 28, 2026
A very good experience. The salesman and finance team understood my need and assisted to my benefit. The salesman and finance team understood my need and assisted to my benefit. More
by John H
Employees Worked With
May 28, 2026
The service team at Smithtown Volkswagen is second to none. Jasmin Khan answered every question I had a provided me information about my CPO Atlas that I wasn’t aware of. I truly appreciate everything sh none. Jasmin Khan answered every question I had a provided me information about my CPO Atlas that I wasn’t aware of. I truly appreciate everything she has done for me not only with this visit but each and every interaction I’ve had with her over the years. She is the main reason why I drive over an hour to not only buy Volkswagen vehicles but to have both my cars serviced xx Smithtown VW. Great job! More
by JENKINS.PATRICK
Employees Worked With
May 27, 2026
Andy was great. It was such a pleasure working with him. He did a great job answering all my questions and helping me get a great deal. Thank you. It was such a pleasure working with him. He did a great job answering all my questions and helping me get a great deal. Thank you. More
by CANDACE_GARRAMONE
Employees Worked With
Andy
May 21, 2026
Excellent service and support from the staff at Smithtown Volkswagen and especially Jamie! We appreciated the personal care! Volkswagen and especially Jamie! We appreciated the personal care! More
by kimberlyfix
Employees Worked With
May 18, 2026
Went in for a service, came out happy. There was a recall on the vehicle that was unexpected but handled correctly and in a timely manner. Thanks guys! There was a recall on the vehicle that was unexpected but handled correctly and in a timely manner. Thanks guys! More
by MICHAELINSALACO4
