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Smythe Volvo

Summit, NJ

5.0
6,428 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family
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40 River Rd

Summit, NJ

07901

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Showing 6,428 reviews

April 22, 2021

Very efficient service by Mark Terry. He was knowledgeable, friendly and polite. Loaner car was available as requested, and Mark kept me informed about the work as it progressed. More

by iandavidson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Terry
Apr 30, 2021 -

Smythe Volvo responded

That is a good description of Mark and thank you for the compliment. Mark is a strong member of our service team. Thank you for taking the time to share your experience and thank you for choosing Smythe Volvo.

April 22, 2021

Mark did a great job helping me make the right decisions for my car to get serviced and then Charles did a great job ensuring it got fixed well. Thank you Smythe! More

by jjdoyle78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Smythe Volvo responded

Mark is a true professional and always puts himself in our customers shoes. Charlie is a master tech and a master of skill. Thank you for taking the time to complement them. It is greatly appreciated.

April 21, 2021

Comparing my short time at Smyth to a dealership on Long Island (where I am from and currently am having work done) is a total different experience. I am wishing I drove back 1.5 hours back to Smyth right n More

by WGB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan - Mechanic
Apr 30, 2021 -

Smythe Volvo responded

Thank you for taking the time supposed these encouraging words. I’m sorry you’re having the experience you are with your dealership. If you have any questions about the work being done please reach out to our service manager Regina. Thanks again for the review.

April 20, 2021

Working with Bob Cerza was a pleasure. The car shopping experience can be daunting itself however, Bob made the experience lighter. He was very helpful and patient especially when I had a momentary change More

by rileses929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Cerza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Smythe Volvo responded

Thank you for the kind words about Bob and Paul. They are both very good at what they do and at making our customers happy. We appreciate your feedback and will be looking in to the pricing situation.

Apr 30, 2021 -

rileses929 responded

To my dismay, it is very unfortunate, a week after purchasing a “Certified Pre Owned” XC60 Volvo the brakes required an inspection and subsequently the front rotors required replacement. In my search I requested a CPO and was told the vehicle was CPO. Brakes are a significant and vital component for the safe operations of a vehicle and it is my understanding that a CPO vehicle comes with a thorough inspection and reconditioning. In addition, repairs are made on any damaged or worn parts before it is offered for sale. It is obvious that this was not done and it concerns me that there may be more Smythe Volvo failed to disclosed and/or the vehicle did not receive a proper and thorough inspection under the CPO guidelines

April 20, 2021

Appointment went off without incident. Loaner car was ready as promised. No delays or hidden charges. Very pleased . Will definitely be back again when needed More

by Saltysdad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Smythe Volvo responded

Thank you for taking the time to share your experience. The points you mention are a must for us for every service experience we provide to our customers. We appreciate your business and your kind words.

April 20, 2021

Pleasant, easy experience with everything done to make the sale work for me. Stacey was knowledgeable, friendly and a good listener. Very, very satisfied customer. More

by Cheryl S, Little Silver
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Hopson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francine O'Donnell
Apr 26, 2021 -

Smythe Volvo responded

Have a good product knowledge and being a good listener are important traits to have as a sales person and ‘Stacey has these traits. Thank you for taking the time to share your experience of Stacey.

April 20, 2021

The staff at the service is always polite and get the service done quickly. They keep you updated with all service information and maintenance recommendations for the car. The option of a loaner is great More

by KR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Smythe Volvo responded

We are fortunate to have such a great team. Reading reviews like yours are very rewarding to all of us. Thank you for taking the time to share your experience and thank you for choosing Smythe Volvo to have your vehicle serviced

April 19, 2021

Tom is always courteous and accommodating. I have had my Volvo’s serviced at Snythe for years. I appreciate their efficiency as well as their honesty. More

by Tara Canfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Smythe Volvo responded

We appreciate your loyalty and your kind words. Tom Coward is a strong member of our team and consistently does a great job and being courteous and accommodating to our service customers. Thank you for choosing Smythe Volvo to service your vehicle.

April 19, 2021

Bob and crew were a pleasure to work with as well as being safe. We will definitely be back in the future. All the best!! Regards David and Nancy Johnson More

by clndjohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Cerza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernest Gomez
Apr 26, 2021 -

Smythe Volvo responded

David and Nancy, we look forward to having you back again in the future and thank you for your business now. Bob is a fantastic sales person and thank you for the kind words.

April 18, 2021

Great experience at this dealership. Explained to staff what my needs were and was put into the right car at the right price point. Special thanks to Steve, Ashley, and Francine. More

by Castro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Butfiloski, Stephen Badian, Francine O'Donnell
Apr 26, 2021 -

Smythe Volvo responded

Great review and thank you. This is how every car buying experience should be. We appreciate your business.

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