Smythe Volvo

Excellent and attentive service! Overall our experience was very good. The sales person didn't pressure us and answered all our questions. It was overall an excellent experience and Overall our experience was very good. The sales person didn't pressure us and answered all our questions. It was overall an excellent experience and I would highly recommend the dealership. More

My sixteen year old Volvo XC70 finds finds love and TLC Bought a used Volvo with severe engine problems and 180,000 miles. I go it running by the mechanic who sold it to me but it needed further service tha Bought a used Volvo with severe engine problems and 180,000 miles. I go it running by the mechanic who sold it to me but it needed further service that could be done only by trained technicians. I chose to take it to Smythe Volvo in Summit where I met a service writer, Mike Watson. I wanted to have the dash instruments fixed and have the break fluid changed. Michael looked at my dinosaur and the first words out of his mouth were " you bought a great car" I explained that I just wanted a commuting car that would hold up to all driving conditions and would take on the task of a 15,000 mile a year commute. He had his technicians look over every inch of the car and create a shopping list of things that it needed or would need in the future. His list included a pair of wiper blades for the front headlights and a new license plate holder for the front plate. His confidence was pervasive and I had him replace the necessary parts. I ordered a rear tanneau cover from Roger in the parts department and a new dash cluster. I had the new dash cluster installed and now the car is just about perfect. Yes it is old, but so am I (67). Michaels confidence in my Volvo has transferred over to me and I'm not afraid to keep bringing it back to the dealership where you pay a higher labor fee but you get superior and professional service, Michael is absolutely honest, trustworthy and he is sincere when he tells you what you need and what you don't need. He is truly an asset of Smythe Volvo, yes you can get a new car but when it comes time to get something other that a routine oil service, you wonder if you really want to pay dealer prices. The answer is simple. Stand in service and note how many women drive in and approach the counter and talk to their routine service advisor. They describe the problem, surrender their keys and then go up to the lounge or go out for lunch with a friend. The women are not denigrated and talked down to but are treated with respect and given the information to make an informed service decision. Smythe Volvo is a winner, they have great new cars, certified pre-owned cars and they have a service department. My intent in writing this review was to get the president out of his chair and go down stairs to shake Michaels hand and thank him for a job well done. That's not enough, every one in service is working just as hard to meet and exceed client expectations. I was a service manager of a Porshce Audi and Volkswagen dealership years ago and Smythe has earned my service and loyalty in just four visits. My dinosaur will be serviced at Smythe for the next 300,000 miles and then I'll just go upstairs and buy another Volvo( new or used). More

Very simple and smooth process My sales person Kyle Jackson, made the whole sales process very straightforward and low key. No high pressure sales tactics here at all. Would recomme My sales person Kyle Jackson, made the whole sales process very straightforward and low key. No high pressure sales tactics here at all. Would recommend using Kyle and Smythe going forward. More

Evaluating the S90 Bob asked if I wanted to take the S90 for a drive on my own or with him. A gesture which showed respect for the customer and a confidence in the pr Bob asked if I wanted to take the S90 for a drive on my own or with him. A gesture which showed respect for the customer and a confidence in the product . I took the S90 out around town, out on the highway. Down many of the roads in my neighborhood for as long as I wanted and Bob was available to answer all my questions. The S90 fulfilled as my expectations and all the writeups from car magazines. I was a Volvo driver in the 80’ties and 90’ties but then I abandoned the brand for 20 years . However with this new S90 I am back. More

Best luxury car dealer experience The surprise for me at Smythe Volvo was how efficient, respectful and direct the sales and management staff handled my call to negotiate a lease on a The surprise for me at Smythe Volvo was how efficient, respectful and direct the sales and management staff handled my call to negotiate a lease on a new S90 Volvo. From the initial discussion, to picking up my new car, the team at Smythe did a great job to make the deal happen quickly. I got a beautiful car at a great monthly rate for 24 months (I will be back for my next car). I highly recommend Smythe Volvo in Summit, NJ, even though I live in Manhattan, it is worth the drive! More

Very easy and stress free. Chris was a great help. He was kind enough to show me other options that were available at Smythe besides the newest and most expensive models which Chris was a great help. He was kind enough to show me other options that were available at Smythe besides the newest and most expensive models which I appreciated. He did not badger, call me or pressure me in any way which I appreciate even more. He let me drive the car to my home to make sure my 90 year old mom would be able to "hop in". That's was really so important to me. Overall everyone I met and worked with was kind and professional. I would certainly go back and recommend them to anyone. More

My first Volvo experience My best car buying experience ever. Eric Kulawczyk has been a real pleasure to work with. He is very helpful, knowledgeable, follows up and is very r My best car buying experience ever. Eric Kulawczyk has been a real pleasure to work with. He is very helpful, knowledgeable, follows up and is very responsive even after sale. He followed up to make sure I know how to use the features of the car and has encouraged me to return with any questions. We looked at so many dealerships and Smythe definitely beats all of them. All my future Volvo purchases are going to be with Smythe. More

Start to finish easy and excellent experience. Thanks to Bob and the team for a super easy experience. The sales experience was awesome He made it easy and enjoyable I would recommend Bob and t Thanks to Bob and the team for a super easy experience. The sales experience was awesome He made it easy and enjoyable I would recommend Bob and th dealership for anyone interested in a Volvo More

Professional, friendly informative dealership When I walked into he dealership, I was greeeted by friendly people who instantly welcomed me and asked how they can help. My salesman, Bob Cerza was When I walked into he dealership, I was greeeted by friendly people who instantly welcomed me and asked how they can help. My salesman, Bob Cerza was thorough and informative and worked hard to get me the car and payment that I was looking for. Once I came back to pick up the car, they dealership took the time to explain all of the car’s options, my contract and financing and toured me through the important places within the dealership such as service and how I access the area. The showroom and waiting area are clean. There is coffee, tea, hot cocoa, snacks and phone charges of all types! Visit Smythe, you’ll be happy you did. More