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Smythe Volvo

Summit, NJ

5.0
6,401 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family
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40 River Rd

Summit, NJ

07901

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Showing 6,401 reviews

March 08, 2014

My service experience was excellent. They fixed everything we said was wrong and they were great at going through the invoice step by step explaining all repairs on the car. Thank you Volvo! More

by sgorham
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Mar 10, 2014 -

Smythe Volvo responded

We appreciate the kinds words about your experience with Smythe Volvo Service. Making sure our customers are fully aware of the entire service repair process is paramount to us. Transparency and efficiency from our Service Dept has created our extremely high service customer retention rate. We look forward to the opportunity of keeping your vehicle in sound condition for many years to come. Safe Driving!

March 08, 2014

We weren't necessarily planning to purchase a vehicle that day. However, the immediate feeling we got from the first interaction at Smythe was so much nicer than the normal dealership. Generally the whol More

by JosephDeJohn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristian Henriksen
Mar 10, 2014 -

Smythe Volvo responded

Thank you for taking the time to write about your experience at Smythe Volvo and congratulations on your new Volvo! Anyone who has purchased a vehicle from Smythe Volvo can expect a no-pressure, time efficient and pleasant process. Our core philosophy is to make every customer a member of the Smythe Volvo Family. We accomplish that by never nickel and diming anyone, by always speaking honestly and by paying extremely close attention to your needs. Enjoy your Volvo and we look forward to the opportunity of earning your business going forward. Safe Driving!

March 07, 2014

Craig hes helped me in 2013 to to find the right Volvo vehicle, namely a XC60 R-Design. After finding out details about the possibility of an Expat delivery (part of the European delivery program), he hel More

by FloK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Melquist
Mar 07, 2014 -

Smythe Volvo responded

We hope you are enjoying your XC60 R-Design and thanks for taking the time to write about your positive experience here at Smythe Volvo. With Sales Manager Craig Melquist's over 20 years of experience with us, you can count on an efficient, smooth and professional car-buying process from beginning to end. Whether your next Volvo is here on our lot or overseas, Smythe Volvo is committed to not only delivering your vehicle but delivering exceptional customer service. Enjoy your XC60 R-Design for many years to come and don't hesitate to contact us for any of your future automotive needs or questions. Safe Driving!

March 06, 2014

I had an appointment on Friday 2/28/14 for a 60,000 mile servicing. I wanted to wait while the work was done. When the technician found other issues that needed to be addressed, I was brought into the ser More

by missienna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 06, 2014 -

Smythe Volvo responded

Thank you for the appreciate words about your experience at Smythe Volvo here on Friday February 28th. Ryan and the rest of the Smythe Volvo Service Team are known for being extremely attentive to the customer's needs and for going over every facet of a repair in great detail with our customers. Customers like yourself feeling confident and happy with the servicing of your vehicle here at Smythe Volvo is an utmost priority of ours. We hope to continue to earn your business for many years to come by keeping your satisfaction at its current high level. Safe Driving!

March 05, 2014

Always great service. Doug MacAdam typifies what this dealership is about. No wonder they are expanding to a new building. Volvos are great cars, but a dealer like this rounds out the experience. More

by clayt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 06, 2014 -

Smythe Volvo responded

Thank you for taking the time to post on DealerRater about your pleasant experience here at Smythe Volvo. Doug MacAdam is a true asset to the Smythe Volvo Service Team. We are expanding to our new facility as a tribute to our most important asset, our customers. However, we may be going to a new bigger state-of-the-art buidling, but the people, values and culture of Smythe Volvo will remain the same. We look forward to the opportunity of keeping your vehicle on the road for many years to come. Safe Driving!

March 05, 2014

I always get friendly, expert, accommodating, service . ( I checked all the names above of people who I worked with in the past.) Today, especially, with Nick Pavano, it was extremely fast and helpful! this More

by jkalichstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh, Nick Pavano
Mar 05, 2014 -

Smythe Volvo responded

Thank you for your complimentary words about Nick and the rest of the Smythe Volvo Service Team. When you come to Smythe Volvo, you can always count on friendly, expert and accommodating service. We always make sure to carefully listen to our customers needs, requests and comments in order to provide an exceptional customer experience. Enjoy your vehicle and we look forward to the opportunity of keeping it on the road for many years to come. Safe Driving!

March 04, 2014

Doug McAdams has been my service advisor for at least 10 years. He is very knowledgeable, friendly and always discusses any potential problems & solutions for my car. He is an asset to your company and I ho More

by Gfranklin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 05, 2014 -

Smythe Volvo responded

We appreciate you taking the time to post here on DealerRater about your positive experience at Smythe Volvo. Doug is absolutely a true asset to our team and his work is greatly appreciated by customers and coworkers alike. He and the rest of the Smythe Volvo Service Team can always be counted upon to be friendly, knowledgeable and honest. These traits have been the backbone of a philosophy that has allowed us to be the National 2013 & 2014 DealerRater Of The Year for Volvo. We are deeply grateful for your 10 years of loyalty to the Smythe Volvo brand and look forward to the opportunity of keeping your vehicle running smoothly for many years to come. Safe Driving!

March 03, 2014

On Sat March 1, 2014, I visited the Smythe Service Center. Despite not having an appointment and it being closing time, Nick Pavano and Brad Merchant took the time to inspect my tire that was low on a More

by Pdesarno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano and Brad Merchant, Nick Pavano
Mar 03, 2014 -

Smythe Volvo responded

Glad to always be of help Pete and thank you for not only the kind worlds about Smythe Volvo but for the referral as well. Our bottom line is always customer satisfaction so helping out a customer under any circumstance is our top priority. Whether it's a nail in your tire or a noise under your hood, you can always count on Nick, Brad and the rest of Smythe Volvo Service to handle your issue in a attentive, professional and efficient manner. We look forward to keeping your fourth Volvo on the road for many years and don't hesitate to reach out to us for any of your automotive needs or questions. Safe Driving!

February 28, 2014

When the lease was up on our previous car, my husband and I dreaded the stroll into various car dealerships and immediately being preyed upon by multiple car salesmen. We experienced that - as expected - at More

by almona99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristian Henriksen
Feb 28, 2014 -

Smythe Volvo responded

Thank you for taking the time to write about your positive experience here at Smythe Volvo and congratulations on your new wagon. Kristian Henriksen is not only highly knowledgeable on all things Volvo but also extremely keen on identifying a customer's needs. We certainly make it a priority to make you feel at ease when visiting our dealership. Your husband's sentiments are much appreciated. You can buy your Volvo at any dealership and get the same price on just about any vehicle. The difference is the experience a dealership delivers both in the short and long term. It's what has made many people who have visited Smythe Volvo customers for life. Enjoy the wagon for many years and we look forward to helping you out with any automotive needs you have going forward. Safe Driving!

February 15, 2014

I purchased my first Volvo from Smythe more than 14 years ago. When it was time to look for a new car, I shopped around at other Volvo dealers. Hands down, Smythe was by far a superior dealership to deal wit More

by skgdesign
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Melquist, Stephen Bergamo, Tom Rzasa
Feb 15, 2014 -

Smythe Volvo responded

Thanks for the appreciative words about Smythe Volvo and for 14 years of loyalty with us. When a customer hits the nail on the head, they hit the nail on the head! Your sentiments about us define what are our business principles. We believe in a low pressure environment acting as Sales Consultants, who treat you as part of the Smythe Volvo family and are only concerned with delivering you outstanding service. Following those core values, we have created a loyal following over the last 48 years. We wish you many continued years driving around in your Volvo and as you know we are always a phone call, e-mail or visit away from helping you out with any of your needs or questions. Safe Driving!

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