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Smythe Volvo - Service Center

Summit, NJ

4.9
1,234 Reviews

1,234 Reviews of Smythe Volvo - Service Center

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November 19, 2021

I have always experienced the best service at Volvo for over 30 years. They always make it convenient as well by offering me a loaner as well. They are a pleasure to do business with Tom coward is the best More

by Yzf824
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson
Nov 28, 2021 -

Smythe Volvo responded

Tom Coward is the best! 30 years of working with our service department speaks for itself. Thank you for taking the time to share these kind words. It is very rewarding for our entire service team to read.

November 19, 2021

Excellent service. Dennis Jeffers my service advisor always goes above and beyond to help me with my 2000 Volvo V70. He's incredibly accommodating. The parts department at Smythe is also very good. More

by morgan_wolfe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Jeffers
Nov 28, 2021 -

Smythe Volvo responded

Thank you for this great recommendation of our service and parts departments. These reviews mean a lot to us. We look forward to seeing you the next time around.

November 19, 2021

Thanks Tom and Smythe Volvo for accommodating this urgent request. T h a n k s. More

by Johnbeacons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2021 -

Smythe Volvo responded

We do our best to help customers in times of need like yours. Thank you for taking the time to post this awesome review.

November 11, 2021

The Service Department is unorganzied and unable to deliver luxury level service experience. Compared to other Luxury dealerships in the area, they are very far behind. I would absolutely consider se More

by mivc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Nov 12, 2021 -

Smythe Volvo responded

First of all thank you for taking the time to give us this feedback. We try to deliver industry-leading service to all of our customers. In your case it looks like we fell short. Please reach out to our service manager Regina as we would like to learn where we can improve and see what we can do for you.

November 03, 2021

Service Advisor Nick Mathelier was extremely helpful during the intake, advisory & outtake process. Nick is an excellent addition to Smythe Volvo. More

by Proud Volvo owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Mathelier
Nov 12, 2021 -

Smythe Volvo responded

Thank you for this great shout out for Nick. He is a true professional and strong member of our service team. We look forward to seeing you the next time around.

November 02, 2021

What a wonderful experience I had at Symthe Volvo Summit. Everyone is friendly and helpful. More

by Moonlight
Recommend Dealer
Yes
Employees Worked With
Stacey Hopson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacy Hopson, Nick Mathelier
Nov 12, 2021 -

Smythe Volvo responded

Thank you for this five star review and thank you for choosing Smythe Volvo. Being friendly and helpful are qualities we strive to instill in our entire team. It is rewarding to see your point that out.

October 29, 2021

This dealership is fantastic! From Sales to Service, a pleasure. Dina in Service is a bright spot in the experience - she is all about helping people and making sure your visit goes smoothly. More

by suzanne800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Thomson
Oct 31, 2021 -

Smythe Volvo responded

This is an awesome review and one to post on our bulletin board. Thank you for taking the time to complement Dina and our team. We appreciate your business.

October 29, 2021

I have been a Volvo customer for over 25 years this dealership has the best customer service Dina Thomson did fantastic job getting me in and out under an hour she’s the best she even shared why my car More

by Yzf824
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson
Oct 31, 2021 -

Smythe Volvo responded

This is such a refreshing and welcome review. That is a great story of Dina and the lollipop. Thank you for posting this five star review of Dina and our service department We are fortunate to have customers like you.

October 29, 2021

easy and quick service. I can recommend this dealer to other Volvo lovers.. buy a Volvo. More

by changnc
Recommend Dealer
Yes
Employees Worked With
Francine O'Donnell, Derick Pahor
Oct 31, 2021 -

Smythe Volvo responded

Easy and quick is how it should be. Thank you for taking the time out of your day to post this great review. We appreciate your business.

October 25, 2021

Mark went above and beyond with his level of service to resolve our car issue. More

by Linda V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2021 -

Smythe Volvo responded

Mark and the rest of our service team are the best in the business. Thank you for taking the time to share your experience of our service department at Smythe Volvo.

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