Back

Smythe Volvo - Service Center

Summit, NJ

4.9
1,234 Reviews

1,234 Reviews of Smythe Volvo - Service Center

Sort by
September 20, 2021

this is the 3rd broken tire on the new 90 series...this issue has never happened to us with any other car..I'm not sure why an suv would have such poor tires...there is a reasonable chance that this is the More

by Tgianis1950
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Coward
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Smythe Volvo responded

Thank you for your feedback. This flooding season that we’ve had has created many large potholes and the automotive industry is seeing a lot of tire repair across all brands in this area. Our service manager Regina will look into this. If you have any questions or comments in the meantime please reach out to her. Thank you for your feedback.

Sep 27, 2021 -

Tgianis1950 responded

this has nothing to do with the weather ....the tires have a problem...new tires should not fracture with normal driving issues

September 16, 2021

Volvo was buzzing with activity and Mark was very patient and gave us great advice . We have been driving Volvo’s since 2006 and the service at Smythe is definitely part of our overall positive experience. More

by galantch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Jeffers
Sep 16, 2021 -

Smythe Volvo responded

Great to hear and thank you for taking the time to post these great words about our service department. Mark is real professional and very attentive to all of our customers. We appreciate your business.

September 16, 2021

Service department at Smythe is top notch. Dennis always takes care of our Volvos and all the advisors are awesome as well. Tina is very helpful with scheduling. A very stress free event. More

by ttm
Recommend Dealer
Yes
Employees Worked With
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Jeffers, Dina Thomson
Sep 27, 2021 -

Smythe Volvo responded

Top Notch and stress-free, that is what we’re aiming for with every service customer. Thank you for taking the time to share your experience.

September 15, 2021

I acquired my Volvo at Smythe Volvo last year, so this was my first service appointment. Tom and the service team at Smythe handled the regular service. All of my concerns were addressed. A loaner car More

by Tom
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Smythe Volvo responded

This is how every trip to the service department should be. We appreciate you taking the time to share your experience of Tom and our service team. Thank you for your business.

September 14, 2021

Bought my XC90 almost a year ago from SMYTHE .The Sales Service was great so I decided to do my One year Maintenances Service there today. The reception was great by the Service Advisor Nick. The place and More

by Dalton Oakley
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Mathelier
Sep 14, 2021 -

Dalton Oakley responded

Just want to let you know that SMYTHE VOLVO is a great dealer to visit for Purchase and Services .Excellent staff.

Sep 15, 2021 -

Smythe Volvo responded

Thank you for taking the time to complement Nick and our service department. It is rewarding for all of us to read a review like this. We appreciate your business.

September 08, 2021

Wish I had purchased my Volvo here at Symthe instead of Bridgewater.The experience was pleasant from start to finish. Very pleased with the service provided. More

by LuvVolvo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Mathelier
Sep 14, 2021 -

Smythe Volvo responded

Thank you for this kind review of our service department. We are glad to have you and we appreciate your business.

September 07, 2021

Pleasant and efficient service process. Easy delivery & pick up of vehicles. Excellent location and easy access from major highway. Facility is excellent for both service and sales. More

by RayM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Smythe Volvo responded

“Excellent for both service and sales” is what we are striving for. Thank you for taking the time to share this review. We appreciate your business.

September 04, 2021

Excellent service. They were able to accommodate me the same day for an urgent tire issue. Very professional and a job well done. Highly recommended. More

by braindead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Smythe Volvo responded

We believe a service department is best measured at how they perform during an unscheduled event for a customer. We are glad to hear that your experience was excellent and we appreciate your recommendation and your business.

September 03, 2021

Great dealership. People there are very kind and service is great. If your service department did not do well by me I wouldn’t purchase another Volvo. The service department is one of the most important thi More

by Rkciarlo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Smythe Volvo responded

Great review. We are fortunate to have such a fantastic team in service. We appreciate you taking the time to post this stellar testimony.

August 29, 2021

Smythe Service Department is truly the best. Everyone in the service department is a professional. Service is why I continue to purchase and lease Smythe Volvos. All service people have helped me at one t More

by jwkw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Jeffers, Dina Thomson
Sep 14, 2021 -

Smythe Volvo responded

This is a wonderful review and it is rewarding for all of us to read. Thank you very much for taking the time to share your experience of our service department. Your experience is one we strive to deliver all of our customers. We appreciate your loyalty and look forward to seeing you at your next scheduled maintenance.

...
38
...