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Smythe Volvo - Service Center

Summit, NJ

4.9
1,234 Reviews

1,234 Reviews of Smythe Volvo - Service Center

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July 31, 2021

Smyth delivered excellent customer service on the same day I had an urgent issue with my vehicle. They happily fit me into their service schedule even though they were fully booked.....I am grateful to b More

by Catherine Hughes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Jeffers
Aug 04, 2021 -

Smythe Volvo responded

It is great to read about your experience with our service department. Thank you for taking the time to share about how you’re taken care of. We appreciate your kind words and your business.

July 29, 2021

Smythe continues to exceed my expectations. Mark was great as my service advisor and actually listened when I explained what I was feeling. Overall a fantastic dealer. More

by toddjbecker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Smythe Volvo responded

Thank you for this great review of Mark and our service department. Listening is the most important skill a service advisor has. We look forward to seeing you the next time around.

July 27, 2021

Brought my XC60 in for service. Mark Terry took excellent care of me! He was professional and efficient. I was in and out with a clean and fixed vehicle swiftly. More

by Zach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Smythe Volvo responded

Thank you for your kind remarks on Mark and our service team. Your experience is one we strive to provide all of our customers every time.

July 26, 2021

Mark T. was so helpful and responsive. He was very communicative. He also had a kind and even tone. He called us frequently to let us know the status. More

by nicole.martel.banas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Smythe Volvo responded

Communication and responsiveness are the major parts of being a great service writer and Mark is very good at performing both of those qualities. Thank you for taking the time to share your experience of Mark and our service department. It is very rewarding for all of us to read your review.

July 23, 2021

Mark Terry is courteous, friendly and efficient. Looking forward to working with him in the future. Any member I have encountered in the service department have been great! More

by Nbollwage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Smythe Volvo responded

Mark is great and thank you for saying so. It is rewarding for our entire service staff to read this five star review. We appreciate your business and look forward to seeing you the next time around.

July 21, 2021

First time at Smyth Volvo. The service was quick and the staff was friendly and professional. Would definitely recommend. Dennis was kind and very informative. More

by lyon0822
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Jeffers
Jul 23, 2021 -

Smythe Volvo responded

Welcome to Smythe Volvo. Quick, friendly, and professional is the type of service we strive to provide every customer that comes into our service department. Thank you for submitting this five star review.

July 20, 2021

Great service as always at Smythe. Fast, convenient, friendly, and as expected. I don't live in the area but keep coming here after purchase for service. More

by PSala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Smythe Volvo responded

On behalf of Tom, Tina, and Regina thank you for this awesome review. We appreciate your time spent in posting these kind words and we appreciate your business.

July 19, 2021

Dennis Jeffers was phenomenal...so helpful and responsive....Nathan also helped me graciously on the way out with a child seat adjustment. Really great service! More

by MarkA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Jeffers
Jul 23, 2021 -

Smythe Volvo responded

This is a great review and very rewarding for our entire service team. Dennis and Nathan are excellent at what they do, they are kind, and they always put customer first. Thank you for taking the time to share your experience of our service department.

July 15, 2021

Dina was very friendly and helpful and her service was excellent. Upon my arrival, she understood what I was requesting, updated me with a call, and explained what was done when I came to retrieve my vehi More

by clarkg103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Thomson
Jul 19, 2021 -

Smythe Volvo responded

Dina is a great listener and very conscientious at her job. Thank you for taking the time to share your experience of our service department and Dina. We look forward to seeing you the next time around.

July 11, 2021

Smythe Volvo provides trustworthy service. Regina K works closely with her team and customers to communicate and provide top notch service. She is knowledgable in all things Volvo. She communicates expect More

by Cahill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Smythe Volvo responded

Thank you for this review. Regina is everything you say and it shows in the great reviews our service department receives. We appreciate your time spent and posting this review and we appreciate your business.

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