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Smythe Volvo - Service Center

Summit, NJ

4.9
1,234 Reviews

1,234 Reviews of Smythe Volvo - Service Center

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February 26, 2021

Service able to take care of my car key problem instantly and he couldn't have been nicer. You are lucky to have a staff like this. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Hayes
Feb 27, 2021 -

Smythe Volvo responded

I agree with you we are fortunate to have such a great staff. We appreciate the your time spent in posting this review and thank you for your business.

February 26, 2021

The service at Smythe Volvo is always great. Tom helped me and took care of a recall that my car needed. Everyone is always friendly and helpful. More

by Volvomomma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2021 -

Smythe Volvo responded

Thank you for taking the time to share your experience of our service department. Tom Coward is a true professional. We look forward to seeing you at your next scheduled service.

February 16, 2021

I have used Smythe Volvo to service my car since purchasing it. Dennis Jeffers has helped me on multiple occasions. He is knowledgeable, friendly, and answers my (many) questions in a clear and More

by Rob C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alon Katende
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Jeffers
Feb 22, 2021 -

Smythe Volvo responded

What a wonderful review of our entire operation. From Dennis in service to Alon in sales we really do have a great team and thank you for saying so. We appreciate the time you’ve taken to post this excellent review and we appreciate your loyalty.

February 14, 2021

I have been using Smythe Volvo for service for years, and I always make it a point to see Doug when I come in for service. He is polite, professional, and always leaves me feeling that he truly cares about w More

by deestix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Smythe Volvo responded

I can confirm with you that Doug truly does care about what you need. He is a true professional and has been with us a long time. He is a great example to everyone on the service team and everyone in our business. We appreciate you taking the time to share these kind words and we appreciate your business.

January 30, 2021

This review is a bit late. I had my 2002 Volvo V70 serviced on January 12. I worked with service advisor Mike Watson. Because of my car’s, shall we say, advanced age, he suggested I schedule an oil ch More

by clzeman119
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Watson
Feb 02, 2021 -

Smythe Volvo responded

Great to hear your 2002 V 70 is still running well. Mike Watson is a seasoned professional and truly cares about his customers and it shows in his reviews. Thank you for taking the time to complement Mike and our service team at Smythe Volvo. We look forward to seeing you the next time around.

January 29, 2021

Regina and her service staff went above and beyond to get my car back on the road - with honesty and transparency throughout the repair job. More

by Dore C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Smythe Volvo responded

Regina and our team in service do such a great job at putting themselves in our customer's shoes. Thank you for taking the time to share these kind words.

January 29, 2021

I took my car for service and I was extremely pleased with Brandon Zimmerman who was very professional, courteous & knowledgeable. Very pleased with service performed. More

by ggemz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Zimmerman, Tyler Van Riper
Feb 02, 2021 -

Smythe Volvo responded

Brandon is all of these things you say about him and thank you. Thank you for taking the time to these kind words. We look forward to seeing you at your next service. We appreciate your business.

January 27, 2021

Smythe Volvo’s service experience was a breathe of fresh air compared to others. Spacious, comfortable, amenity filled waiting area (with coffee!). They have some great classic cars to drool over while you More

by kevintpowers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Zimmerman
Feb 02, 2021 -

Smythe Volvo responded

This is a wonderful review and thank you for sharing your experience of Brandon and our business. We are fortunate to have customers like you.

January 27, 2021

Service was amazing as usual, was greeted promptly after I drove Into the enclosed service drive. Everyone I came in contact with was extremely cheerful and helpful from beginning to end! Would highly reco More

by Lilschneckie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Zimmerman
Feb 02, 2021 -

Smythe Volvo responded

Thank you for the recommendation. Most of our technicians are ASE certified and have experience working on all brands. We appreciate you taking the time to post this great review.

January 27, 2021

Service was great, Brandon was very attentive and knowledgeable. I felt informed but not pressured. Would definitely recommend the dealership and having Brandon as your service advisor. More

by VolvoDude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Zimmerman
Feb 02, 2021 -

Smythe Volvo responded

Brandon and our entire service team have excellent product knowledge. We appreciate your recommendation and thank you for taking the time to share your experience

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