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Smythe Volvo - Service Center

Summit, NJ

4.9
1,234 Reviews

1,234 Reviews of Smythe Volvo - Service Center

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December 10, 2020

When car trouble arises, the people at Smythe Volvo put your worries at ease. My Volvo XC90 had an audible noise and the check engine light came on. I called the service department and was given a prompt a More

by Ryan&Meg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Keppler, Brandon Zimmerman
Dec 14, 2020 -

Smythe Volvo responded

Ryan and Meg thank you for taking the time to post this review. It is wonderful to see that you mentioned several members of our service team. It shows that we are all working together towards one goal and that is to treat our customers as we would like to be treated. We appreciate your business.

December 10, 2020

I love Smythe Volvo, the only place I will go for repairs - for years now. They are consistently warm, courteous, and utterly honest. I enjoy spreading the word about them, because I know I'm helping other V More

by earl slick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Zimmerman
Dec 14, 2020 -

Smythe Volvo responded

This is a fantastic review and thank you for taking the time to post it. Brandon is a true professional and an asset to our service team. We appreciate your business and look forward to seeing you at your next scheduled maintenance.

December 02, 2020

Came in for 45000 maintenance service, always professional and timely. I have not had to wait for service like other Volvo dealerships who tell you, you have 730am appointment, but car work doe More

by Pattee123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Thomson
Dec 05, 2020 -

Smythe Volvo responded

Great review! Thank you for taking the time to share your experience with Dina and our service team.

December 02, 2020

Brandon was great to work with. He kept me informed at every detail and made drop off and pick up super easy. He was a pleasure to work with More

by sdv1181
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Watson, Brandon Zimmerman
Dec 05, 2020 -

Smythe Volvo responded

Being detail oriented and being a good communicator is why Brandon is such a strong member of our service team. These are behaviors all the members of our service team exhibit Thank you for sharing your experience and thank you for this great review.

December 01, 2020

We were extremely pleased with our buying experience at Smythe. From the receptionist, to the sales department, to the finance department, everyone we encountered had a smile on their face and were all ex More

by hoffrach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Cerza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2020 -

Smythe Volvo responded

This is the kind of review we strive for. A review that shows as a team we are all achieving our goal of delivering the best service possible in the automotive industry. Thank you for taking the time to post this fantastic review.

November 30, 2020

Doug was super nice and accommodating, which I really appreciate. I tell friends, the best part of owning a Volvo is the great service! thanks! More

by casey920
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Smythe Volvo responded

On behalf of Doug and our service team thank you. It is rewarding to get positive feed back. We appreciate you spreading the good word.

November 27, 2020

Brandon is a gem. Professional. Exceptionally knowledgeable. Courteous. We have been helped numerous times by Brandon in the Service Department and he is consistently helpful and genuinely conc More

by meghann
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brandon Zimmerman
Nov 30, 2020 -

Smythe Volvo responded

Meghann, Thank you for taking the time to compliment Brandon and share your experience. Brandon is a great member of our service team. We look forward to seeing you at your next scheduled maintenance.

November 25, 2020

This was a great experience for my first time at Smythe. I would have only liked if the interior of my car was cleaned also. More

by Nel
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Smythe Volvo responded

Thank you for the positive review and the feedback. We will address this with our cleaning crew. Please come back anytime and we will take care of the interior.

November 24, 2020

Certainly the best buying experience I’ve had! Bob Cerza was thoroughly informed and informative. I had many questions, none too mundane. I’ve been a longtime Smythe Volvo customer, sales but ESPECIALLY ser More

by Pam S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Cerza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Jeffers, Dina Thomson, Michael Watson, Brandon Zimmerman
Nov 30, 2020 -

Smythe Volvo responded

"Certainly the best buying experience I’ve had! "....this is the experience we strive to provide every customer. Thank you for posting such a stellar review and for choosing Smythe Volvo.

November 21, 2020

Brandon was great! Quick, thorough and professional! Will definitely be returning for all future service needs and recommending smythe highly. Was a very good experience. More

by Smythvolvofan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Zimmerman
Nov 21, 2020 -

Smythe Volvo responded

I agree, "Brandon was great!" and thank you for saying so. We look forward to seeing you next time around.

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