Back

Smythe Volvo - Service Center

Summit, NJ

4.9
1,239 Reviews

1,239 Reviews of Smythe Volvo - Service Center

Sort by
August 01, 2019

This is why I am a loyal Smythe customer since 2006 We are on car #3 purchased and serviced from Smythe. Great safe cars, excellent and prompt customer service. Friendly staff like Doug. I had a recent More

by Allen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2019 -

Smythe Volvo responded

Wow! Great review. We appreciate your loyalty and your kind words. Thank you.

May 29, 2019

Quick and Efficent I needed my tires checked and rotated on short notice before a long trip. I called Doug MacAdam and he was able to fit me into the schedule. Because More

by gredgate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2019 -

Smythe Volvo responded

Great! I love to hear this. Our service department works together as a team and the result is happy guests. Thank you for taking the time to share your experience of Doug, Tom and our service department.

May 17, 2019

Amazing! So great! My car was ready so fast and they did an amazing job! Highly recommend it there! Will definitely be coming back! Very friendly and professio More

by gredgate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2019 -

Smythe Volvo responded

Thank you for posting this review on Doug and our service team. Doug has been with us many, many years and is great at what he does. We appreciate your business.

May 09, 2019

Service and maintenance excellevt The entire department and in particular Michael are helpful, professional, quick and particular. I would highly recommend to other customers. Also a More

by Char008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Watson
May 15, 2019 -

Smythe Volvo responded

Thank you. Michael is a real pro. We appreciate the time you spent in posting this review and your comments on our waiting area and your experience with our service department.

April 16, 2019

Top-notch service! I was very impressed with the friendliness and responsiveness of Mike Mitchko in Parts as well as Michael Watson and Regina in Service. Nice to see t More

by scola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Mitchko, Michael Watson
May 29, 2019 -

Smythe Volvo responded

So well said. Thank you. Mike, Regina and Michael are all confident people who enjoy what they do and where they work. Your words are greatly appreciated and rewarding for all of us. Thank you for taking the time to share your thoughts.

April 12, 2019

Always fantastic! I purchased my Volvo from Smythe three weeks ago but when a problem arose with the Blind Spot Information System, I had to take it to my local Volvo d More

by NoVaBuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Cerza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabe Levy
May 29, 2019 -

Smythe Volvo responded

I'm sorry you had an issue with your bliss. This is a great story and really the way we do business. It is the right thing to do and obvious that ultimately you, the customer, should not be responsible for the repair after such a short period of owner ship. Bob, Gabe and our service team all feel the same way. Thank you for choosing Smythe Volvo and thank you for your business.

March 31, 2019

Never disappointed! My car is always taken care of and ready quickly! Staff is very accomadating, professional and kind. It is always a great experience coming here! More

by Samantha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2019 -

Smythe Volvo responded

Thank you for sharing your experience of our service department. Doug is diligent and every detail is important to him. This is something we focus on as a group in the service department. Your time is important to us and so is your business.

March 20, 2019

Michael was awesome Michael went beyond my expectations and it’s hard to do that. Courteous, knowledgeable, and genuine. I will continue with smythe because of him. He is More

by Narciso
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Watson
Mar 22, 2019 -

Smythe Volvo responded

I couldn't agree with you more, Mike is awesome and thank you for saying so. I hope you come to know all of our advisors as they are a great team. Your business is appreciated.

February 12, 2019

Great Service I recently was driving down River Road when I struck a pothole and my TPMS light came on. I pulled into Smythe Volvo service department to have them t More

by Liz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Watson
Feb 14, 2019 -

Smythe Volvo responded

Mike Watson is a good man. He typifies the spirit of all our service department. Caring for people is our number one concern. Thank you for sharing your experience.

February 11, 2019

Highest standard of service For the past 20 years we have bought our Volvo vehicles and always had the vehicles serviced at Smythe Volvo of Summit. The level of customer service More

by Linda Anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Plesh, Dennis Jeffers, Dina Thomson, Michael Watson
Feb 14, 2019 -

Smythe Volvo responded

Truly a resounding vote of confidence. Thank you for posting such a glowing review. Customers like yourself make our job a pleasure to do.

...
59
...