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Smythe Volvo - Service Center

Summit, NJ

4.9
1,240 Reviews

1,240 Reviews of Smythe Volvo - Service Center

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June 25, 2017

Excellent service by professional and courteous staff I have always had excellent experience with the Smythe Volvo Service staff. Doug MacAdam and Tom Coward for almost 25 years have provided me with sup More

by thunderbird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2017 -

Smythe Volvo responded

Doug and Tom are two of our 25 plus year veterans and have provided excellence for all of that time. Its great to have people like this on our team who provide consistency to our customers. Thanks for taking the time to review us and for your business.

June 23, 2017

Amazing customer service I came in with a recurring problem in my new XC90 and left with the problem fixed plus a HUGE positive surprise from the service department. Regina a More

by HappyCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Jeffers
Jun 23, 2017 -

Smythe Volvo responded

You are very welcome and thank you for your business. Its our job to keep at it until we fix your Volvo to your full satisfaction and do so in a way that its a positive experience. We appreciate you taking time to say so.

June 23, 2017

Excellent I worked with Doug in the service department and found him to be extremely courteous, professional and knowledgeable. He stands behind what he says an More

by jmk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2017

Loved it! It was such a great experience bringing my car in for its first service at Smythe Volvo! Sales helping me with my appointment and service for keeping More

by Gina M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristian Henriksen, Ashley Butfiloski, Dennis Jeffers
Jun 20, 2017 -

Smythe Volvo responded

We're glad our team could help you. Thank you for your business and for taking the time to review us.

June 16, 2017

Honest with High Integrity I had a great experience in service and this team solved a long-standing issue with my 2004 S40 not being able to pass emissions. Tom C was great but More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James
Jun 18, 2017 -

Smythe Volvo responded

Service is the backbone of our business and honest is the keystone of our service department. We only want to do what's needed - nothing more. Thanks for the vote of confidence and for your business.

June 09, 2017

Excellence! I am thrilled with the customer service of the folks at Smythe Volvo - my experience with Dennis was top notch. He is a kind, considerate and though More

by okay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Jeffers
Jun 09, 2017 -

Smythe Volvo responded

We service all makes and all models - even if you have a Rolls Royce! ...... and we give everyone the same care and consideration no matter what they own. Thanks for your business.

May 30, 2017

Great service Doug is always a pleasure to work with. Handles all my car needs and keeps me informed throughout the day... Very personalized service!!! Will definit More

by MargheritaC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2017 -

Smythe Volvo responded

Yes - Doug is a true professional. Thanks for your business and the great review!

May 26, 2017

Dennis is the BEST: Came for service, now will be buying Dear Smythe CEO/President, I'm writing to let you know what a great ambassador Dennis Jeffers is for Smythe Volvo. Not only is he incredibly profe More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Jeffers
May 31, 2017 -

Smythe Volvo responded

Dennis is a great ambassador of our business and indeed makes people feel very comfortable. You can always trust Dennis to do the right thing. Thanks for your business.

May 15, 2017

Very happy customer I chose this dealership, which is not the closest one to me, for my first service on my new Volvo after reading reviews. I was greeted very nicely by More

by kasya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson
May 16, 2017 -

Smythe Volvo responded

We come to work every day to provide this kind of experience for you and everyone who comes to us for sales and service. We genuinely take pride in what we do - and are glad that it shows. Thanks for your business. We look forward to helping you for the life of your Volvo.

May 04, 2017

done right the first time Service Advisor Doug M. listened carefully to my reason for service, asked great questions, examined my car & got his best mechanics on the job immedi More

by volvorob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2017 -

Smythe Volvo responded

Provide top tier quality work, with a smile as efficiently as possible. That's our goal every time - glad we met that goal for you. Thanks for the review and your many years of business.

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