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South Bay Hyundai - Service Center

Torrance, CA

4.4
2,253 Reviews

2,253 Reviews of South Bay Hyundai - Service Center

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April 15, 2022

I couldn't see my advisor, Jack Kim I booked. Other staff who has a Japanese last name ,Yukimura took good care of the services for my vehicle. I expected a complimentary car wash other dealers p More

by jaeyoo929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yukimura
Apr 15, 2022 -

South Bay Hyundai responded

Thank you for sharing your honest feedback. We appreciate you as a customer and hope to provide you with a 5-star service next time.

April 15, 2022

Everything was good. I went to get the service, but I was particularly satisfied with the service. Thank you. More

by Chung Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

South Bay Hyundai responded

Thank you for sharing your experience! It means a lot to hear that you're satisfied and we hope we have the opportunity to serve you again in the future. Take care! - The South Bay Hyundai Team

April 15, 2022

Good service, and very professional Vanessa was very good explaining the situation of the problem of my car More

by rafsanesp
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vanessa Lechuga
Apr 18, 2022 -

South Bay Hyundai responded

Thank you for visiting us here at South Bay Hyundai! We're happy to hear Vanessa provided you with excellent service and we hope to see you again next time. Take care!

April 15, 2022

I went there two days ago get a oil change service . Service was very nice my car so soft And smooth I' m happy and enjoy ! Thank you! More

by ysuh611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanessa Lechuga
Apr 18, 2022 -

South Bay Hyundai responded

Thank you for visiting us here at South Bay Hyundai! We're so glad we had the opportunity to serve you and hope you'll keep us in mind for any future automotive needs. Take care!

April 14, 2022

Excellent service and customer service. Car was done before the time I was told. Was in and out. Took the proper steps so the car wouldn’t get dirty inside. Thank you South Bay Hyundai serv More

by FreddyFredd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Nelson
Apr 14, 2022 -

South Bay Hyundai responded

Hi Freddy, thank you for taking the time to share your recent appointment! We're happy that we provided you with a quick appointment! See you next time at South Bay Hyundai!

April 14, 2022

The options for work were presented without upselling. Service advisor worked to minimize costs for me and also performed additional work (removing peanuts hidden in engine by a squirrel and replacing ap More

by katee2175
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy in Service, Donnie Ellis
Apr 15, 2022 -

South Bay Hyundai responded

We're honored to be your go-to automotive resource and we're happy we could get rid of those pesky peanuts! Thank you for coming to see Jeremy and Donnie!

April 13, 2022

They were friendly and confident in all ways on time and thorough flexible as we were not on time More

by FRANKLUCASDB
Recommend Dealer
Yes
Employees Worked With
Daniel, Daniel Martinez
Apr 13, 2022 -

South Bay Hyundai responded

Hi Frank, thank you for your 5-star review! We look forward to seeing you next time at South Bay Hyundai!

April 12, 2022

My service rep was excellent and he was very helpful with all of my service needs More

by john.montague.iv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Ellis
Apr 12, 2022 -

South Bay Hyundai responded

Hi John, thank you for taking the time to share your experience working with South Bay Hyundai! See you next time!

April 12, 2022

They quoted me 1-2 hours for this service and didn't even start on my car 2 hours in. I was there for about 3.5 hours. Obviously not ideal but I can't say super surprising for a dealership. There were water More

by michjmurphy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kei Yukimura
Apr 13, 2022 -

South Bay Hyundai responded

We understand your frustration and appreciate your patience while we struggle through staffing challenges and unprecedented times. We'll use your feedback to improve the experience next time and encourage you to reach out if you're interested in discussing this in more detail. Thank you, Calvin Jeong - Service Director - calvinj@sbhyundai.com

April 12, 2022

They were very quick and helped me fix my car. They go above and beyond! More

by V20MENDOZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Ellis
Apr 13, 2022 -

South Bay Hyundai responded

It's great to have you as a customer! Thank you for choosing South Bay Hyundai!

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