South Bay Hyundai - Service Center

I took my car in for regular maintenance on 1/24/22 . Also, my automatic key for driver's side door is not working, I have to lock it manually with the key. While I was there I thought I would get esti Also, my automatic key for driver's side door is not working, I have to lock it manually with the key. While I was there I thought I would get estimate for the repair. My service advisor was Nicole Nelson. I mentioned it to Nicole and asked for estimate. Nicole called me later and said the estimate was $747.48. I told Nicole I will think about it and not going to repair it at this time. I picked up my car during my lunch break and I was in a rush. So I did not look at the receipt and just paid the bill. I have been bringing my car in here for 10+ years and trusted this place. When I finally looked at the receipt and realized that I was charged $180 diagnosis fee for my door, I was shocked. I called Nicole and left message. She did not return my call. After calling for two days, I finally got hold of Nicole and I mentioned to her about how disappointed I am and she should have told me about the fee upfront. She said sorry we charge diagnosis fee when getting estimate. I am not upset about charging diagnosis fee. Different places do things differently. What I am really upset is Nicole did not tell me that there is $180 diagnosis fee to get the estimate. She should have communicated it to me upfront. If I knew there is a $180 fee, I would not have asked her to proceed with the estimate. That is a lot of money. I am very disappointed that I was charged $180 fee that I was not made aware. That was not right. I have lost my trust in this place. I was treated very unfairly. More

Nicole and everyone else at South Bay Hyundai were very helpful! When I emailed, initially, Nicole called me the next morning. When I brought my car in they listened to me and worked with me to find the helpful! When I emailed, initially, Nicole called me the next morning. When I brought my car in they listened to me and worked with me to find the best solution for my repair. I'm looking forward to continue bringing my car in for service and repair at South Bay. Thank you so much for all your help! More

I come to this dealership for the friendly, high quality service. This visit did not disappoint. service. This visit did not disappoint. More

wish the service would inform client in deeper details the why and the hows of the recalls. I asked Kim to help me install my contacts as I had a glitz and lost all my numbers but he never explained to me the why and the hows of the recalls. I asked Kim to help me install my contacts as I had a glitz and lost all my numbers but he never explained to me how to do it and it did not work. Kim was very nice everything considered. if there will be a next time I would like a in depth explanation what the recall /recalls mean. Anne Marie More

The staff is always so great. The service is wonderful. I would highly recommend this location. would highly recommend this location. More

Donnie was great, took time to explain what I needed and what was recommended. Great customer service. what was recommended. Great customer service. More

Great customer service. Donnie was very professional and efficient. He explained to me what would be done and how long it would take. A1 service!!! efficient. He explained to me what would be done and how long it would take. A1 service!!! More

Everyone was nice and helpful. Donnie provided personalized service, he is very knowledgeable, personable and meticulous to detail personalized service, he is very knowledgeable, personable and meticulous to detail More

I had to take my car in for a recall and the service Representative was very helpful. Thanks so much Jake! Representative was very helpful. Thanks so much Jake! More

My service rep was great. Kind and attentive. Thats all i have to say thanks have to say thanks More