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South Bay Hyundai - Service Center

Torrance, CA

4.4
2,242 Reviews

2,242 Reviews of South Bay Hyundai - Service Center

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December 27, 2021

Had an appointment, took more than 2 hrs to oil change. People were not nice and service was horrible More

by oli4ka912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jack Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Ellis
Jan 10, 2022 -

South Bay Hyundai responded

Thank you for bringing this to our attention. We're sorry to hear that your experience with us was less than satisfactory and will make sure that this feedback gets addressed with our team. If you have any additional questions or concerns, please feel free to contact me directly. Thanks again, Calvin Jeong - Service Director - calvinj@sbhyundai.com

December 26, 2021

Took car on time, provided information about service. Gave car back in a timely manner. Great service. More

by JHOANNA_1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Ellis
Dec 30, 2021 -

South Bay Hyundai responded

Jhoanna, thank you for the kind review and for allowing us to earn your business! We appreciate you choosing South Bay Hyundai!

December 24, 2021

The dealers here seem to boast of very friendly and fast service. dealers here seem to boast of very friendly and fast service. More

by johnlee76490
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kei Yukimura
Dec 28, 2021 -

South Bay Hyundai responded

We're so glad to have you as a South Bay Hyundai customer! Thank you for choosing us to be your go-to automotive resource! See you next time!

December 21, 2021

Arrived at my appointment time, checked in, took a shuttle to the mall and then back to dealership when my car was ready. More

by sysuh1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Ellis
Dec 21, 2021 -

South Bay Hyundai responded

Thank you for your 5-stars! We're honored to have you as a customer at South Bay Hyundai!

December 17, 2021

Donnie Ellis was so very helpful setting up not only this needed service but also scheduled the total care service for future date. Every time I have come into South Bay Hyundai I have been met by a friendly More

by JEACBENN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Ellis
Dec 17, 2021 -

South Bay Hyundai responded

Thank you for being a part of the South Bay Hyundai family! We appreciate your positive feedback about Donnie & the team and look forward to seeing you at your next visit!

December 16, 2021

As always, I received excellent service at South Bay Hyundai, with Donnie Ellis handling the issues with my car. New tires, clicking noise gone, updated software on a warranty and an oil and filter cha More

by ECBARNESFAMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Ellis
Dec 16, 2021 -

South Bay Hyundai responded

Thank you for the review! We're so glad Donnie was able to help you out and we'll be sure to share these kind comments with him. Thanks for being a South Bay Hyundai customer. We'll see you at your next visit!

December 16, 2021

My service representative was absolutely wonderful and I will continue to be a customer. My representative's name is not listed, however, she was the only female service representative. More

by dgood310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanessa?
Dec 17, 2021 -

South Bay Hyundai responded

Thank you for the wonderful feedback! We appreciate you giving us the opportunity to serve you and we look forward to doing so again in the future! - The South Bay Hyundai Team

December 15, 2021

Vanessa Lechuga was extremely helpful & a pleasure to deal with. She went above & beyond to make sure that I had a great experience. More

by jameswhitty101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanessa Lechuga
Dec 16, 2021 -

South Bay Hyundai responded

Thank you for the great review! We're thrilled to hear Vanessa exceeded your expectations and we'll be sure to share these kind comments with her. Take care and we'll see you next time here at South Bay Hyundai!

December 15, 2021

I usually don't write reviews but Donnie Ellis is awesome! He has excellent customer service, he was very friendly and easy to talk to. Waiting time was short when Donnie serviced my Hyundai Tucson a More

by calebshirey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Ellis
Dec 16, 2021 -

South Bay Hyundai responded

Thank you for taking the time to share this wonderful feedback - we can't wait to share it with Donnie! Your business is greatly appreciated by all of us here at South Bay Hyundai and we hope we have the opportunity to serve you again in the future!

December 14, 2021

I very much appreciated Jack's personalized service, and appreciated the contactless procedures. That's all. More

by kath_12stepr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

South Bay Hyundai responded

We're happy Jack made the trip to South Bay Hyundai so enjoyable! Thank you for rating us five stars!

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