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South Bay Hyundai - Service Center

Torrance, CA

4.4
2,299 Reviews

2,299 Reviews of South Bay Hyundai - Service Center

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September 29, 2021

I didn't get an update on my car until I called them at 5 pm. They told me they had to keep my car because the diagnostic machine was tied up all day, even though I made an appointment weeks beforehand. I go More

by jenaem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raymond Chang
Oct 13, 2021 -

South Bay Hyundai responded

Thank you for sharing these concerns. We truly apologize for any inconvenience this experience caused you, and also for the lack of communication from our team. We will be taking this feedback into consideration as we continually work to improve the service we provide to our valued customers. Thanks again and please don't hesitate to reach out directly if there's any additional feedback you'd like to make us aware of. Calvin Jeong - Service Director - calvinj@sbhyundai.com

September 29, 2021

Set up appointment to fix a recall issue when I arrived they told me they had run out of parts needed to fix my car had to re-schedule for another day. More

by joletty.medina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

South Bay Hyundai responded

We understand your frustration and are sorry to hear about this experience. Please reach out to Calvin Jeong, Service Director, at calvinj@sbhyundai.com. Thank you.

September 29, 2021

Jack was terrific to deal with, and the work was thorough and completed in a timely fashion. My car is running smoothly, the new side mirror installed perfectly and the brakes are repaired/replaced. Excellen More

by CROSE10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

South Bay Hyundai responded

Thank you for rating South Bay Hyundai five stars! We're glad Jack made this such a great experience!

September 28, 2021

South Bay Hyundai is the best! Everyone is friendly, helpful, and courteous. Donnie is superb in all three. More

by KADOOLAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Ellis
Sep 28, 2021 -

South Bay Hyundai responded

Thank you for trusting Donnie at South Bay Hyundai for all of your automotive needs! See you next time!

September 28, 2021

Everything was great overall very good! Fast service and trustable. I would buy a car from here More

by kevinkang88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Kim
Sep 28, 2021 -

South Bay Hyundai responded

Thanks so much for the five-star review! We're so happy South Bay Hyundai made this a great experience and we look forward to seeing you next time!

September 25, 2021

My car was ready and washed when I arrived. The best My car was ready and washed when I arrived. The best customer service Thank you Donnie More

by paulahuling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Ellis
Sep 27, 2021 -

South Bay Hyundai responded

Thank you for visiting us here at South Bay Hyundai! We appreciate your business, as well as your kind comments about our team, and hope to see you again in the future. Take care!

September 24, 2021

Everyone on the service team is always professional, effecient and helpful. Thank you so much! More

by Leonel9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Ellis
Sep 27, 2021 -

South Bay Hyundai responded

Thank you so much! We're glad to hear we made this a five-star visit to South Bay Hyundai!

September 24, 2021

Great Dealership. Made sure every question was answered. Car services was also very quick and informative More

by arnold_flores17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Ellis
Sep 27, 2021 -

South Bay Hyundai responded

Thank you! We're glad to hear it! – South Bay Hyundai

September 23, 2021

Always get the best service here Calvin and his team are wonderful. It’s the only place I’ve brought my vehicles in 7 years. More

by CW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

South Bay Hyundai responded

Thank you for leaving the South Bay Hyundai team your five-star review! We're happy Calvin could make this a special experience! We appreciate your loyalty and will see you next time!

September 22, 2021

I have been impressed not only this last visit but with all my visits to the Southbay facility, agents are courteous and attentive. Making the appointments have bee seamless and all work has been completed More

by jazzman154
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheikh Ulhaq, Donnie Ellis
Sep 23, 2021 -

South Bay Hyundai responded

Thank you for your loyal business! We're truly grateful for your support and look forward to your next visit with us here at South Bay Hyundai!

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