Back

South Bay Hyundai - Service Center

Torrance, CA

4.4
2,272 Reviews

2,272 Reviews of South Bay Hyundai - Service Center

Sort by
July 25, 2021

The issue with my sonata was not fixed and I will need to return to the dealer. The driver side chair is still not throwing air from the bottom even though the mechanic claims it was fixed. More

by juanvillalona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Kim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

South Bay Hyundai responded

We're disappointed to read this review and understand your frustration. Rest assured that we take customer feedback seriously and use this information to improve the experience for the future. If you would like to discuss this issue further, please don't hesitate to reach out to me directly. Thank you, Calvin Jeong - Service Director - calvinj@sbhyundai.com

Jul 27, 2021 -

juanvillalona responded

Calvin you can email me at juanvillalona@yahoo.com. I am taking the car back tomorrow Wednesday to Jack for the same issue. I hope that this time it is fix.

July 24, 2021

Jeremy help me with my car needs very helpful and worked with me getting a car rental for work. Service was great and my car is in full service. More

by TERESEGURA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
Jul 27, 2021 -

South Bay Hyundai responded

We appreciate the shoutout to Jeremy and our team! It's great to hear their hard work has helped you have a five-star experience! We'll see you again soon! - South Bay Hyundai

July 22, 2021

Enrique was kind and patient, it’s too bad it feels as if South Bay Hyundai has out grown it’s facility. Takes way too long to get an appointment and once there it takes way too long to be helped, and way to More

by ericaxume
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Enrique
Jul 23, 2021 -

South Bay Hyundai responded

We're so glad to hear it! Thank you for the awesome review and rating! We'll pass this along to Enrique and the rest of the South Bay Hyundai team!

July 22, 2021

Great, fast service. Nichole was awesome and very courteous. Very polite staff and she was very understanding of me being five minutes late to my appointment. More

by hmagana2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nichole
Jul 22, 2021 -

South Bay Hyundai responded

We're glad Nichole could take care of you! Thank you for choosing South Bay Hyundai!

July 22, 2021

Nicole was very friendly, knowledgeable, and helpful. GREAT customer service! She made the experience very nice. BTW what is annoying is that I have to input 25 words in this review for your system to More

by JOAN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole
Jul 22, 2021 -

South Bay Hyundai responded

Thank you for your positive feedback on Nicole and the South Bay Hyundai team. Customer feedback is so important to us. The 25-word minimum is set by DealerRater and is not affiliated with our dealership. We apologize for any inconvenience.

July 21, 2021

Staff was friendly and addressed all of my concerns. The place seems to be very busy so I noticed there was some difficulty with getting customers in and out. More

by conizuka89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
4.5 stars for the new lady in the service department
Jul 22, 2021 -

South Bay Hyundai responded

Thank you for your feedback! We work hard to accommodate all of our customers and provide top-notch customer service. If there is anything more we can do for you please come back and see us any time! Take care!

July 21, 2021

This dealership is super friendly from general manager to normal mechanics Special thanks to them all. To Make Korean car globalized, we need these people as a role model. Phenomenal!!! More

by kmotorsceo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raymond Enrique and all the staffs are awesome, Cedric Butler
Jul 22, 2021 -

South Bay Hyundai responded

Thank you for your confidence in South Bay Hyundai, and for your business. We are thankful to have you as a customer!

July 20, 2021

Great visit! Fantastic speed! All I had to do was make the car available. Easy experience for a first time customer. I hope it’s always this easy! More

by gerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Ellis
Jul 21, 2021 -

South Bay Hyundai responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

July 20, 2021

It’s very experienced employees on service department. From Calvin to Donnie. Friendly and very kind. Am sorry proud I have Hundyi car . I recommend all my friends. More

by Effielate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Ellis
Jul 21, 2021 -

South Bay Hyundai responded

We're so glad our team made this a five-star experience! Thank you so much! - South Bay Hyundai

July 20, 2021

I HAD THE BEST SERVICE EVER FROM NICOLE. IT WAS NOT TOO BUSY AND DIAGNOSTIC AND SERVICE WAS DONE IN LESS THAN THREE HOURS. SHE WAS VERY ACCOMMODATING, UPDATES WERE TIMELY AND HELP WAS FAST! More

by NASH B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy Nguyen, Donnie Ellis
Jul 20, 2021 -

South Bay Hyundai responded

It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business, from your friends at South Bay Hyundai!

...
169
...