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South Bay Hyundai - Service Center

Torrance, CA

4.4
2,243 Reviews

2,243 Reviews of South Bay Hyundai - Service Center

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April 29, 2021

Thank you Jack for the amazing service both customer service and auto service! The entire SB Hyundai service department does a great job to keep all of the customers happy and well informed as to the ne More

by PleasedLBCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

South Bay Hyundai responded

You are very welcome! Thank you for this feedback, we know Jack will be so glad to hear it! See you next time at South Bay Hyundai!

April 28, 2021

The service reps are very courteous and thorough. Enrique in particular was great! He even took the time to update me when I didn't ask. Raymond is also excellent. So why 4 stars instead of 5? Because this More

by Lpguy
Recommend Dealer
Yes
Employees Worked With
Raymond, Enrique
Apr 30, 2021 -

South Bay Hyundai responded

Thank you for your honest feedback. We apologize for not being able to resolve this issue the first time and appreciate your patience. Please don't hesitate to reach out to us if you wish to discuss anything further.

April 28, 2021

Went in for a recall with appointment and told 3-4 hours. After over 5 hours, I called and they were still not done. Turned out to be 6 hours. A little heads up would have been nice or at least offer to More

by larryp0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jack Kim
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

South Bay Hyundai responded

Thank you for the honest feedback. We're sorry to hear you were unsatisfied with the wait time, and we understand how frustrating it can be to wait for repairs. Please contact me at your earliest convenience if you'd like to discuss this more and so I may address your concerns. Thank you, Calvin Jeong - Service Director - calvinj@sbhyundai.com

April 20, 2021

Jack, the service advisor, and Jin, valet driver, were excellent. Provided exact time range and gave courtesy call. The service was done on time and cleaned vehicle meticulously. Thank you both More

by LJH021688
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jin
Apr 20, 2021 -

South Bay Hyundai responded

We are so happy our South Bay Hyundai team earned your five stars. Thanks so much!

April 20, 2021

Donnie was great. Communicated clearly, set the expectation, delivered on time and offered good suggestions. Exceptional service. I will definitely rely on this dealership and Donnie in the future. More

by JMAREK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Ellis
Apr 21, 2021 -

South Bay Hyundai responded

We are so pleased to hear about Donnie's five-star care to you during your experience! Thank you for coming to work with our team and for your awesome review! - South Bay Hyundai

April 20, 2021

Great customer service friendly and made sure he kept me updated on my car , the smoothest transaction ever at a dealership , would continue to go again. More

by kristyykuy4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Almazan
Apr 20, 2021 -

South Bay Hyundai responded

We’re glad we could deliver a 5-star experience! Thanks for choosing South Bay Hyundai!

April 20, 2021

Went in for recall service and service person explained to me exactly what was going to happen and how long the whole thing would be and provided shuttle service to and from my location. Very much apprecia More

by jannetkarinagonzalez
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Enrique Almazan
Apr 20, 2021 -

South Bay Hyundai responded

Thanks for trusting the South Bay Hyundai service team. We hope to have the opportunity to work with you again in the future!

April 20, 2021

Excellent service & warm self down 2 earth knowledge 4 info about your car! I would choose this Dealership the best since I bought my car, and More

by KENNALLEN9570
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Ellis
Apr 21, 2021 -

South Bay Hyundai responded

Thanks for the awesome five-star rating! We are so pleased to hear we've earned your business! - South Bay Hyundai

April 17, 2021

Donnie, always take good care of my car when I bring it in! He is friendly, nice and professional. Check him out he is the best! More

by Mala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Ellis
Apr 19, 2021 -

South Bay Hyundai responded

Thanks for the great five-star review, Mala! We'll be sure to let Donnie know they've earned such high praise for a job well done! See you next time! - South Bay Hyundai

April 15, 2021

Donnie was great! Will definitely come again!!! The shuttle to the mall was perfect to help the time pass by faster, was very satisfied with the service!!!! More

by ACREIXELLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Ellis
Apr 16, 2021 -

South Bay Hyundai responded

We are so proud to have Donnie as a part of the team at South Bay Hyundai! We are so glad we have earned your business!

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