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South Bay Hyundai - Service Center
Torrance, CA
2,265 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,265 Reviews of South Bay Hyundai - Service Center
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April 29, 2021
Horrible experience. The service advisor messed up the write up about a problem with my car and a part order. I already took it in twice to have the issue repaired. The service advisor admitted his mist write up about a problem with my car and a part order. I already took it in twice to have the issue repaired. The service advisor admitted his mistake and promised they would take care of everything. 2 days later I call back to find out when I can schedule the 3rd time for this repair. Suddenly the service manager and assistant service manager say they are refusing me service and I am no longer welcome at the dealership. Meanwhile they already have the money I paid for the repair. The manager Calvin Jeong won't speak to me, give me any explanation, or refund my money. Please chose another dealership for your service needs. Don't trust anyone at this dealership. More
by Ltlblkraincloud
Verified Customer
April 29, 2021
The first time I visited in 2020 had a really good experience with early morning service on a Saturday. The last time it was the end of the day on a Saturday and felt a courteous but rushed. experience with early morning service on a Saturday. The last time it was the end of the day on a Saturday and felt a courteous but rushed. More
by gladone
Employees Worked With
April 29, 2021
Thank you Jack for the amazing service both customer service and auto service! The entire SB Hyundai service department does a great job to keep all of the customers happy and well informed as to the ne service and auto service! The entire SB Hyundai service department does a great job to keep all of the customers happy and well informed as to the necessary auto service and timing of said service. THANKS! More
by PleasedLBCustomer
Employees Worked With
April 28, 2021
The service reps are very courteous and thorough. Enrique in particular was great! He even took the time to update me when I didn't ask. Raymond is also excellent. So why 4 stars instead of 5? Because this in particular was great! He even took the time to update me when I didn't ask. Raymond is also excellent. So why 4 stars instead of 5? Because this was the second time in 2 weeks I had to come in for the same problem. My understanding is that this was more due to Hyundai corporate policy so the missing star is more a reflection on them and not the service dept. More
by Lpguy
Employees Worked With
Raymond, Enrique
April 28, 2021
Went in for a recall with appointment and told 3-4 hours. After over 5 hours, I called and they were still not done. Turned out to be 6 hours. A little heads up would have been nice or at least offer to After over 5 hours, I called and they were still not done. Turned out to be 6 hours. A little heads up would have been nice or at least offer to give a ride back to the dealer. More
by larryp0
Employees Worked With
April 20, 2021
Jack, the service advisor, and Jin, valet driver, were excellent. Provided exact time range and gave courtesy call. The service was done on time and cleaned vehicle meticulously. Thank you both excellent. Provided exact time range and gave courtesy call. The service was done on time and cleaned vehicle meticulously. Thank you both More
by LJH021688
April 20, 2021
Donnie was great. Communicated clearly, set the expectation, delivered on time and offered good suggestions. Exceptional service. I will definitely rely on this dealership and Donnie in the future. expectation, delivered on time and offered good suggestions. Exceptional service. I will definitely rely on this dealership and Donnie in the future. More
by JMAREK
Employees Worked With
Donnie Ellis
April 20, 2021
Great customer service friendly and made sure he kept me updated on my car , the smoothest transaction ever at a dealership , would continue to go again. updated on my car , the smoothest transaction ever at a dealership , would continue to go again. More
by kristyykuy4
Employees Worked With
Enrique Almazan
April 20, 2021
Went in for recall service and service person explained to me exactly what was going to happen and how long the whole thing would be and provided shuttle service to and from my location. Very much apprecia to me exactly what was going to happen and how long the whole thing would be and provided shuttle service to and from my location. Very much appreciated their hospitality. More
by jannetkarinagonzalez
Employees Worked With
Enrique Almazan
April 20, 2021
Excellent service & warm self down 2 earth knowledge 4 info about your car! I would choose this Dealership the best since I bought my car, and info about your car! I would choose this Dealership the best since I bought my car, and More
by KENNALLEN9570
