South Bay Hyundai - Service Center

My appointment was for 10:30am fir an oil change, arrived and checked in. At 12:45 I had to ask the status of my car as no one provided any update. The oil change cost was $70 which I find to be costly. I in and checked in. At 12:45 I had to ask the status of my car as no one provided any update. The oil change cost was $70 which I find to be costly. I intend to switch to another dealership for my car servicing. I find some of the service staff men to be condescending and treat me as though I don’t know what I am talking about or experiencing with the vehicle I drive every day. I find myself defending my statements each time I bring my car in. Why should I pay such prices to be treated with such arrogance. More

Mr Kim was so very accommodating. I was glad I chose South Bay Hyundai. I plan to return to proceed with a recomdation., real soon. South Bay Hyundai. I plan to return to proceed with a recomdation., real soon. More

Very expensive service compared to others. Not happy because i found out the simple reset could be done in other shop for less than a hundred dollars only. because i found out the simple reset could be done in other shop for less than a hundred dollars only. More

It unfortunately took 3 visits to repair what should have been done in 1. They miss diagnosed on my first visit. Fixed the original issue on my second visit and created a new issue. I had to bring my vehicl been done in 1. They miss diagnosed on my first visit. Fixed the original issue on my second visit and created a new issue. I had to bring my vehicle back a third time. A car wash would have been nice More

Customer service during this visit was lacking. Upon pulling in I stood outside of my car and waited for about 15 minutes before anyone walked over to greet me and acknowledge my presence. Disappointing pulling in I stood outside of my car and waited for about 15 minutes before anyone walked over to greet me and acknowledge my presence. Disappointing. More

Good and timely service. Received a recall notice and was happy that the service to resolve the problem could be completed in a timely manner. happy that the service to resolve the problem could be completed in a timely manner. More

My first impression of Genesis service physical appearance: not at all pleasing to the eye. Comparing to Lexus and BMW services I have been to, it's not nice. Service representative Jack Kim: h appearance: not at all pleasing to the eye. Comparing to Lexus and BMW services I have been to, it's not nice. Service representative Jack Kim: his kind gesture and genuine friendliness and willingness to help made the trip worthwhile. He is truly a star and an example of how an employee should be. Genesis is very fortunate to have him as part of the team. Thank you. More

Even though there were a lot of cars there, they still managed to have my car ready for me under 2 hours of me arriving. managed to have my car ready for me under 2 hours of me arriving. More

Thanks to Jack in the service department for getting my 2018 Elantra in and out quickly for it's 2 year maintenance. He's really a sweetheart and was very attentive to my needs. My husband and I also loo 2018 Elantra in and out quickly for it's 2 year maintenance. He's really a sweetheart and was very attentive to my needs. My husband and I also looked at the Konas with the help of Joshua and Germaine. They offered us a great deal but the color my husband wanted was not available. Bummer. They (and we) will follow-up when the new 2022's arrive. Your service and staff are exemplary and I thank you. More

Very attentive, informative and punctual. Will definitely be bringing my cars back. I highly recommend bringing your car here for your service needs. Thank you be bringing my cars back. I highly recommend bringing your car here for your service needs. Thank you More