South Bay Hyundai - Service Center

Service Recommendation- Donnie Ellis Two days before I was leaving on a long road trip, my service required notification came on. I spoke to Carlos on the phone and he was helpful in expl Two days before I was leaving on a long road trip, my service required notification came on. I spoke to Carlos on the phone and he was helpful in explaining what service was required. Unfortunately there were no appointment times that were free when I was. Carlos said I could take it in the next morning without an appointment and they would try to get it done before 11. When I arrived, Donnie was outside and helped me immediately. My car was taken back and the work was done within 1 hour. I was so grateful for their quick oil change and making me a priority when I really needed it. Donnie was wonderful and I highly recommend him as a service advisor. He was attentive and answered all my questions. More

Great service Thank you Mr.Jack Kim for taking care of my car the last service,very nice and helpful guy keep up the good work,Also thanks to SB hyundai.. Thank you Mr.Jack Kim for taking care of my car the last service,very nice and helpful guy keep up the good work,Also thanks to SB hyundai.. More

Dropped car off for detail. Great customer service; Jack called me when my car was finished; it was finished when he said it would be; always professional & prompt. Not a whole l Great customer service; Jack called me when my car was finished; it was finished when he said it would be; always professional & prompt. Not a whole lot else to say when it was just for a detail. More

Hyundai Service Kathy is always professional, prompt and very helpful. I would recommend South Bay Hyundai to anyone looking for a new car. They have a great service Kathy is always professional, prompt and very helpful. I would recommend South Bay Hyundai to anyone looking for a new car. They have a great service department! More

Service The service on my Elantra GT was great as always. Jack s a real asset for the service dept! Couldn't be happier with the way my car is taken care of The service on my Elantra GT was great as always. Jack s a real asset for the service dept! Couldn't be happier with the way my car is taken care of. More

I am always disappointed with South Bay Hyundai As always I have something that stands out in my mind. This time when I received my vehicle back I noticed that among other things, there is no windsh As always I have something that stands out in my mind. This time when I received my vehicle back I noticed that among other things, there is no windshield sticker listing at what mileage my next service is due. More

Jack Kim provides excellent service. Jack Kim and the Service Team Management are fantastic to work with and schedule through. Every visit has been efficient and through. The communicatio Jack Kim and the Service Team Management are fantastic to work with and schedule through. Every visit has been efficient and through. The communication is excellent. More

Fantastic service every time Everyone both on the phone and in person is the best! And every time I go in, the service department always goes the extra mile Everyone both on the phone and in person is the best! And every time I go in, the service department always goes the extra mile More

Awesome! The staff was awesome! Took my car right away and told me when it would be done, in fact it was done about 20 minutes earlier. Great service from the The staff was awesome! Took my car right away and told me when it would be done, in fact it was done about 20 minutes earlier. Great service from the young lady who assisted me the whole way through. More

Small Parts repair and sqeaking brakes Unfortunately I have not been impressed with the sales or service experience. I purchased a certified used 2016 Genesis from your dealership. I felt Unfortunately I have not been impressed with the sales or service experience. I purchased a certified used 2016 Genesis from your dealership. I felt the salesman was a bit pushy, rushed me and was not happy with the vehicle I decided to choose and therefore I felt the sale was not professional. I was then told I would receive parts that needed to be fixed. I had to schedule 4 appointments to fix an air vent because of miscommunication. I was never called or texted with a reminder appointment, no email was sent, I felt Kathy Nguyen was rude to me and I dislike visiting your service center. Also the car has brakes making a squeaking noise and I was told that is normal and they are over 50% so they are fine. I was the Executive Director for an automobile museum for 4 years and am familiar with cars and servicing and felt they disrespected me by making such a blank statement. Also, the car I purchased smells. Obviously the previous owner was a smoker. It was masked and about 1-2 weeks after owning the car I could smell how awful it was. They had Febreze car deodorizers all through out the car and I am pretty unhappy overall with the experience. I have purchased cars from Manhattan Beach Toyota for over 12 years and they are very good with communication. I hope this helps and your communication in the future can become better. More