South Bay Lexus

Amin Nasab was very helpful over a two and a half week perio We live in San Andreas, several hundred miles from Torrance and we needed to get our old car down to a step son of my son's and buy a new to us used c We live in San Andreas, several hundred miles from Torrance and we needed to get our old car down to a step son of my son's and buy a new to us used car to replace our 2003 saturn. We contacted the dealership with a response from Amin. My son looked at the car for a test drive but it was not satisfactory for our needs. Amin showed him two more cars and we came down the next weekend. We were very pleased with his help and our new car. More

Lexus Service The servicing of my Lexus RC350 was very good, mainly due to the assistance of Lisette Figueroa, who processed my service appointment and was very eff The servicing of my Lexus RC350 was very good, mainly due to the assistance of Lisette Figueroa, who processed my service appointment and was very efficient and accurate in noting what needed to be done on my vehicle. More

Buying a preowned car I bought a preowned IS 200t and Mohammad hakim was the dealer and super helpful and patient! I didn’t try and sell me the expensive new model! I bought a preowned IS 200t and Mohammad hakim was the dealer and super helpful and patient! I didn’t try and sell me the expensive new model! More

Excellent Customer Service! I’ve visited South Bay Lexus for maintenance services. Mr. George Chen has great customer service skills. He is always prompt to my car’s need. He mak I’ve visited South Bay Lexus for maintenance services. Mr. George Chen has great customer service skills. He is always prompt to my car’s need. He makes sure I’m satisfied with his services and I am. More

Great service! Fernando took the time to go over my needs with an easy going approach. With this experience and we will continue to visit this dealership with hopes Fernando took the time to go over my needs with an easy going approach. With this experience and we will continue to visit this dealership with hopes that the service remains consistent and friendly! More

Excellent Dealer They are very kind and gentle. The salesman "Johnny" is very nice. If you visit the South Bay Luxus, you will get the big satisfaction. Thank you. They are very kind and gentle. The salesman "Johnny" is very nice. If you visit the South Bay Luxus, you will get the big satisfaction. Thank you. More

Excellent service and accommodation. We took our 2007 LS460 in for “recall” replacement of interior panels (glovebox, door panels, etc.). The majority of the parts arrived but we are sti We took our 2007 LS460 in for “recall” replacement of interior panels (glovebox, door panels, etc.). The majority of the parts arrived but we are still waiting for the glovebox panel. The service was performed quickly and seemingly well. My wife was able to use a loaner car to continue with her errands and busy day, thank you. The only feedback I’d provide to Brian is to keep us informed on the status of the parts. My wife thought that multiple weeks was long enough before calling to initiate the service. We look forward to hearing when the remaining part(s) arrive and enjoying the refurbished interior of our LS. Thank you. Sincerely, Tyson Tom More

Returning customer This is my second time as a customer of SBL and I had an overall excellent experience with David Marta! He really worked with me and understood my bud This is my second time as a customer of SBL and I had an overall excellent experience with David Marta! He really worked with me and understood my budget. Overall excellent customer service!!! I’ll definitely be back! I absolutely LOVE my Lexus! More

Easy peasy Received an email reminder "time for next service", made appt online, rec'd appt confirmation, all within 5 minutes. Greeted by name upon arrival, w Received an email reminder "time for next service", made appt online, rec'd appt confirmation, all within 5 minutes. Greeted by name upon arrival, walked next door to have breakfast and shortly after we returned my car was serviced, washed and ready to go. Easy peasy! More

Fine print price different from agreed price We just leased RX 350. We spoke to the dealer for a long time and agreed on payment $336.00. Then we waited for 3 1/2 hours. I was getting many pho We just leased RX 350. We spoke to the dealer for a long time and agreed on payment $336.00. Then we waited for 3 1/2 hours. I was getting many phone calls from work while waiting for the paper work to be completed. Finally, I signed the deal but did not have the chance to see the car (in spite of waiting for 3 1/2 hours.) My wife spent additional hour signing. When we came home and starting reading the fine print the payment was $385.00. Also, I did not like to color of the seats. We tried to return the car but the manager refused and told us to find a layer. Great! More