South Shore Hyundai

Surprisingly Satisfied I walked into the dealership not knowing what to expect since it has been 14 years since I purchased a new car. I was also apprehensive upon my entry I walked into the dealership not knowing what to expect since it has been 14 years since I purchased a new car. I was also apprehensive upon my entry. Then I literally missed walking into Ms. Niki Mastrandricos by two feet. She was pleasant at introduction and throughout the purchasing process. Niki worked extremely hard with success at getting me into the vehicle I love. She also got me within the spending budget that I stressed. Niki made sure I walked away a very satisfied customer. I made a great decision walking into South Shore Hyundai. I plan to return to South Shore Hyundai for future purchases. I will also recommend this dealership (Niki) to friends. More

What a pleasure This is the second time I've bought from south shore I've always had a great experience when dealing with Savvas ! Evan stepped in and made sure I kne This is the second time I've bought from south shore I've always had a great experience when dealing with Savvas ! Evan stepped in and made sure I knew everything about my suv before I left. These two guys make an awesome team and I can't Thank them enough. I love my new suv... Thank you guys you have a return customer for life !!!! More

Let Me Upgrade You Jonathan and the crew were amazing! I walked in on my bday after my truck was in the process of conking out and they took great care of me. Within a f Jonathan and the crew were amazing! I walked in on my bday after my truck was in the process of conking out and they took great care of me. Within a few hours, crew had sang Happy Birthday, given me a bottle of wine, and met my financial terms. Thanks guys!! More

Visit to South Shore Hyundai I found your salesman, Mr. Troy Pitt extremely helpful in my purchase of a new vehicle. I was amazed that I able to trade-in my Sonata and drive away I found your salesman, Mr. Troy Pitt extremely helpful in my purchase of a new vehicle. I was amazed that I able to trade-in my Sonata and drive away with a new vehicle in only a few hours, with minimal hassle. Mr. Pitt and all of the other employees that I encountered at South Shore Hyundai were friendly and accommodating. I have been using the South Shore Hyundai service department for many years and have been a very satisfied customer. More

They saved my job and my anxiety! About a month ago my Nissan’s transmission died and I was left with a headache of an issue. My car was my main source of income and I was stuck. Lucki About a month ago my Nissan’s transmission died and I was left with a headache of an issue. My car was my main source of income and I was stuck. Luckily with the amazing help of Ms Niki and the wonderful people at South Shore Hyundai I was not only able to replace my car but I got a second chance to do the car buying experience the right way. I can’t thank Niki and her team enough for all their help and patience. I recommend them to anyone seeking a great new or used car. Thanks again Niki, you are amazing! More

I regret purchasing my car at this Dealership I have had a very unpleasant experience dealing with your General Manager Dino Karvazoni. October 10th I purchased a Santa Fe Sport pre-owned 2013 veh I have had a very unpleasant experience dealing with your General Manager Dino Karvazoni. October 10th I purchased a Santa Fe Sport pre-owned 2013 vehicle. This was an unexpected purchase I need a car to get to work. On Saturday October 14th I was informed by my previous mechanic that the tires on my newly purchased vehicle were no good. He advised that I will soon need new tires. The rear tires would not get me through the winter snow as they would give no traction and the front tires were also close to worn out too. He informed me the tire thread depth was approximately 3 or 4/32 and it was supposed to be no less than 5/32. He further advised me to inform Hyundai immediately and get them replaced as well as the floor mats missing in the front. He went on to say having just purchased the car three days ago, it will be a huge expense, to purchase new tires so soon, which isn’t right and should not be especially at the price tag I purchased for a 5 year old car. He nor I didn't know the vehicle wasn't certified. Your General Manager Dino Karvazoni. is very arrogant, cocky and has poor customer relations. He has given me the runaround with 2 different inspections only to offer me to pay half for 2 new front tires after the last inspection. He knows very well the tires are not good. Ultimately what that boils down to is 1 tire. How embarrassed I feel for him. Meanwhile, because the daylight time was practically gone during the purchase, I didn't see the scratched and dings until the day I was about to take it home. Troy Pitt, the salesman who assisted me with the purchase told me that he was ordering touch up paint for the scratches and schedule an appointment with the dent repairman when he is scheduled to fix the minor dents. He had given me his cell. He was very accessible and attentive with returning my calls and text messages before I purchased the car. After I purchased the car he was not responding to any calls nor would he answer my text messages. All Troy Pitt did was restore my leeriness of con salesmen. However when I went for the 1st inspection I would learn from Robert Betts, one of the other sales managers, seemed as if he was very happy to tell me that if Troy Pitt didn’t put it in writing on the “we owe” than they could and would not supply me with whatever Troy Pitt had promised. I didn’t even know what a “we owe” he was referring to. How cheap is he and he owned it. Oh, let me back up, Mike Ficklin was no better. When I began explaining to him about the car mats when I called to inform they were missing, he interrupted me and interjected I purchased the car as is and they are not responsible to replace them. After that statement, I asked to speak to his manager. I let him know I just brought this car for so much money I’m not purchasing floor mats. He then asked when I could I come to the dealership, that he’d take some from another car on the lot. I told him I could come right after work. All in all, a bad experience. I already sent a letter of complaint to Hyundai Motor America, William Lee Interim President and CEO and it is on record. However, they can't do anything to help me. But I'm not stopping there. I will not get anything rectified with my tires with your dealership but I will let the necessary people know the lack of accountability, and poor customer service and relations I experienced at SOUTH SHORE HYUNDAI. I am pleased with the vehicle but I don't really have peace nor the confidence in the integrity of people at your dealership. They didn't help me understand that I purchased a pre-owned vehicle from a certified dealership, but that in that within that $20,872.00 price tag the car itself wasn't certified or inform me that I would need to pay an additional $1,000.00 in order to have it be so. What expense will arise next that have no recourse and will have to pay for. Thank God for other car manufactures for me to chose from for cars. This was my first Hyundai and last. I can emphatically state I will never purchase another one. For me it's a down grade from Toyota after this experience. I tell everyone I can of my negative experience, to steer clear and go elsewhere to purchase a car. Not only will I not purchase a Hyundai again, I'll will be locating another service center to bring my car. Hyundai will not receive another penny or dime of my money. I will also purchase my tires elsewhere. The place I'm referring to for the purchase I have a relationship with and have not ever felt taken, my tires are taken good care of. As a consumer this is what I look for when I spend my hard earned money and return to shop time and time again. I had to check 1 star to send this review of my experience... No stars for this dealership!!! More

Pleasant Buying Experience The staff at South Shore Hyundai is extremely knowledgeable and cordial. My salesperson, Niki Mastrandicos, was excellent. She was very solicitors of The staff at South Shore Hyundai is extremely knowledgeable and cordial. My salesperson, Niki Mastrandicos, was excellent. She was very solicitors of my needs and wants, and listened to what I had to say. She made some suggestions and was not at a offended if I chose not to accept them. It was a very painless experience, and I would South Shore,Hyundai to anyone. However, be sure to ask for Niki! More

2019 Santa Fe Lease This is the second lease at this dealership. We dealt with Nicki and Robert. We told them what model we wanted. The deal was completed in less tha This is the second lease at this dealership. We dealt with Nicki and Robert. We told them what model we wanted. The deal was completed in less than an hour, on Saturday Nicki put the deal together and Robert found the car, with the desired color. We picked up the car on Wednesday, as the snow storm arrived. The car was prepped and ready to go. The paperwork took longer than expected. More

SantaFe 2019 received on 2/22/19 Upon arriving at South Shore Hyundai we were greeted by a lovely sales woman named Stephanie Gallace. She explained everything we needed to know about Upon arriving at South Shore Hyundai we were greeted by a lovely sales woman named Stephanie Gallace. She explained everything we needed to know about the Santa Fe and much more. She was extremely patient and very through. If we know anyone who is looking for a car, we would definitely suggest that they go see Stephanie. More

Overall, positive I felt welcomed by Niki the minute my family and I walked into the dealership. She took the time to listen to my financial concerns and really paid at I felt welcomed by Niki the minute my family and I walked into the dealership. She took the time to listen to my financial concerns and really paid attention to what I was looking for. I also appreciated her willingness to introduce me to other staff, such as Michael. The only downside to my experience was the wait time due to short staffing. I realize that staffing affects efficiency, but my family and I would have appreciated notice of how long we'd be waiting to finalize the deal and sign off. I could have come back at a later time rather than wait. Still, Niki was outstanding start to finish and was very accommodating. She made sure I knew all the features of the vehicle before driving off and helped me set up my bluetooth and other systems. More