Southern Buick GMC Greenbrier

I am very satisfied with Southern Kia. I have always had great timely service. The Service center personnel are always attentive and courteous. I have always had great timely service. The Service center personnel are always attentive and courteous. More

Great customer service, friendly staff, quick and easy. They got me in and out and I probably two or three hours for a 27,000 mile routine check up. They got me in and out and I probably two or three hours for a 27,000 mile routine check up. More

After my 120,000$ suv broke down, the dealer refused to give me a rental, we were traveling with a family of 5 to OBX in NC. Had to go to an airport to get a rental there. Had to call multiple times just give me a rental, we were traveling with a family of 5 to OBX in NC. Had to go to an airport to get a rental there. Had to call multiple times just to get an update on the status of my vehicle. Service manager promised to mail some personal belongings to my house as I am out of state 300 miles away and the vehicle wasn’t getting fixed for few more weeks, and he blatantly lied to me- I never received anything. They finally delivered the vehicle to my house after 7 weeks being at their shop, the 120,000$ vehicle was filthy and stunk inside of it. More

They suck and they are liars they said they did service to my truck and even gave me a receipt, but the service wasn’t done. to my truck and even gave me a receipt, but the service wasn’t done. More

They sell you all these bumper to bumper repairs and replacement warranties and then claim you don't have them and try to charge you. Messed up computer system between the departments? Maybe. But trying replacement warranties and then claim you don't have them and try to charge you. Messed up computer system between the departments? Maybe. But trying to get in for oil changes is a mess too. The website lets you make appointments during lunch and they refuse to take your car and make you come back first come first serve after lunch. I am so unhappy with this dealership that I would grant negative stars if I could! More

Virginia Beach KIA had/has poor service Came to greenbrier for better service. They resolved my problem within a week of calling them that the other dealership said they needed a month greenbrier for better service. They resolved my problem within a week of calling them that the other dealership said they needed a month More

I had a 9:30 appointment for an oil change. After an hour my car had not been moved. I went to inquire about the status and was told my vehicle was next in line. An hour later my vehicle was st After an hour my car had not been moved. I went to inquire about the status and was told my vehicle was next in line. An hour later my vehicle was still in the lot and had not been moved. No one came to update me nor at least check in with me. I went again to ask what was happening and was finally told they were short staffed and I could leave and come back later if I needed to. I had been waiting for 2 hours at this time. I explained that I had another appointment that I could not be late for and needed to leave by 12:45 at the very latest. My car was started at 12:15 and returned to me with the oil changed but unwashed and not vacuumed as I had been told it would be with each service. VERY DISAPPOINTED with the lack of customer service I received for my VERY FIRST appointment with this dealership. More

Not good My experience with Southern Buick GMC has not been good each time I have had to deal with them been good each time I have had to deal with them More

I had an appointment for a Friday morning, I dropped my vehicle off Thursday evening. Needless to say I didn’t get my car back till the following Wednesday, I was having a state inspection and oil sensor s vehicle off Thursday evening. Needless to say I didn’t get my car back till the following Wednesday, I was having a state inspection and oil sensor switch replaced. My bill was crazy expensive and customer service is horrible. Won’t go there again ! More

Antwan was excellent- fair, courteous and he listens! Another customer made a similar comment to me regarding Antwan. Your waiting lounge is much improved, and you even offer bottles of cold water. Your Another customer made a similar comment to me regarding Antwan. Your waiting lounge is much improved, and you even offer bottles of cold water. Your service is good and your Service Advisors are great. More