Southern Buick GMC Greenbrier - Service Center

I just recently visited Southern Buick for my car first oil change. The customer service was excellent and the wait time was great. oil change. The customer service was excellent and the wait time was great. More

Outstanding service and staff vehicle was returned promptly and very clean condition in a timely manner promptly and very clean condition in a timely manner More

Car was dropped off nite before, had a 7:30am appt,didn't get back until 5:45,the next day.No one called me, Sorry customer service get back until 5:45,the next day.No one called me, Sorry customer service More

Filed complaint through kia. com regarding my appointment on April 15th. That complaint will tell you everything you need to know about my visit to this service department. com regarding my appointment on April 15th. That complaint will tell you everything you need to know about my visit to this service department. More

The serve is horrible and getting worse by the months, purchased in 2018. Never again purchased in 2018. Never again More

Poor communication. Made an appointment expecting work to be done during the work day. Rented a car. Our car was not touched for days. When we complained about the delay Made an appointment expecting work to be done during the work day. Rented a car. Our car was not touched for days. When we complained about the delay, we were told they were short staffed and that others had been waiting a week or longer. They gave us a loaner and proceeded to have our car for another several weeks. They did not fix the original problem we reported. they failed to keep us informed what was going on and only made a point to call us when they claimed maintenance was done and wanted their money. After a couple days, they threatened to charge us for the loaner if we didn’t bring it back that day… after having our car for a month! More

I was very happy with Southern Kia. I was there a few minutes early for my appointment. The service advisor got me right in. I got my car done in a timely fashion. My only dislike was t I was there a few minutes early for my appointment. The service advisor got me right in. I got my car done in a timely fashion. My only dislike was the chairs in the waiting room in the new car sales room. They are too close to the ground. I tried getting up and I almost fell because the chair tilted forward. The front bracket is like a U-shaped or a shape and it rolls forward. Very comfortable though, but they could be another 6 inches higher. More

The service technician, in the maintenance department was extremely outstanding, courtesy, and respectful. I received timely updates, and he accurately detailed the maintenance that was required. extremely outstanding, courtesy, and respectful. I received timely updates, and he accurately detailed the maintenance that was required. More

I found that everyone is professional and knowledgeable. However, there was a delay in my order. However, there was a delay in my order. More

Took longer then normal because of no appointment. But happy with service hopefully next time will be faster But happy with service hopefully next time will be faster More