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Southern Chevrolet

Chesapeake, VA

Overview
Employees
Reviews
Vehicles
4.3
2,290 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Chevrolet Chesapeake is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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3412 Western Branch Blvd

Chesapeake, VA

23321

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Showing 2,290 reviews

August 26, 2026

Appointment was scheduled for 10:30am I arrived at approximately 10:09 am Did not receive my vehicle until approximately 3:30pm as a waiting customer. Services performed tire rotation and Virginia sta More

by AAL1980
Recommend Dealer
No
Employees Worked With
Megan Scites
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Aug 26, 2026 -

Southern Chevrolet responded

Good afternoon. I would like to talk to you about your recent experience at our store. My name is Steve Santomieri, and I am the General Manager. I can be reached at 757-233-8135. I want to get anything from the previous visit straightened out for you as well. I look forward to hearing from you.

Aug 26, 2026 -

AAL1980 responded

Good afternoon Steve, I received a call from Jim just a bit ago and the charging from my June service which will be refunded to me and documented with the maintenance plan and warranty I have on the truck. I was assured the issue of being a waiting customer for the long duration would be addressed on his end saying my next service visit I will not experience these issues. Give me a call at your convenience as being the General Manager, you have greater issues.

Aug 26, 2026 -

Southern Chevrolet responded

We apologize for the inconvenience caused by the wait time and the incomplete service. Your feedback is important to us, and we are committed to enhancing our service quality. Please email us at socialvce@drivingsouthern.com with your contact information so we can follow up with you. Thank you for your understanding.

Aug 26, 2026 -

AAL1980 responded

Good evening all, I must commend the leadership at Southern Chevrolet for the timely responses and addressing of my issues and concerns. I received a call from Steve (GM). We discussed the issues referenced above and my experiences and expectations. Going forward I WILL CONTINUE using Southern Chevrolet as my servicing dealership. To their credit there were issues with my maintenance plan and warranty that added to delays and me being charged previously for covered items. I have been assured these issues will be rectified and my next and future service appointments will be completed in a timely manner. I have been advised if I feel otherwise I have direct contact to those who can remedy the situation. Thank you again for the timely response from both Service Management and the General Manager himself to address the concerns and remedy the issues.

August 25, 2026

With an appointment there was a 2 hour wait for an oil change. People with state inspections were in and out More

by eset842757
Recommend Dealer
Yes
Print
Aug 26, 2026 -

Southern Chevrolet responded

We apologize for the wait time you experienced. We are dedicated to improving our service process and appreciate your feedback. Please email your contact information to socialvce@drivingsouthern.com so our management can get in touch with you.

August 25, 2026

It’s a great dealership altogether nice clean shop with Ppl was very nice. They always asked me that I want war or is there anything they could do for me? I just enjoy the atmosphere cause was nice and cle More

by genniebrown1961
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis "Tony" Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Lemoine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2026 -

Southern Chevrolet responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 24, 2026

Great job. 3rd vehicle purchase in the last year Knowledgeable, attentive, found the right car for my daughter More

by Nealhale23
Recommend Dealer
Yes
Employees Worked With
Colton
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Aug 25, 2026 -

Southern Chevrolet responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 23, 2026

The employees are very polite and they keep you informed about your vehicle The shop and waiting room vas very clean More

by CARTERBILLY1
Recommend Dealer
Yes
Print
Aug 25, 2026 -

Southern Chevrolet responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 22, 2026

Tony was courteous and considerate. It was an easy, no pressure buying experience. I recommend Tony and Southern Auto to anyone looking to buy a new vehicle. More

by djdwightj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis "Tony" Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 25, 2026 -

Southern Chevrolet responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 22, 2026

My last visit was a better experience than the visit before,thanks to James Misjak & Nancy More

by Jusbit
Recommend Dealer
Yes
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Aug 25, 2026 -

Southern Chevrolet responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 22, 2026

Confusing, driving a brand new vehicle for services and wasn't told exactly 'which door ' to go too. I'm used to pulling into one door and my service writer is waiting for me. More

by GAILM55
Recommend Dealer
Yes
Employees Worked With
I'm not sure since I went to the big customer service door & was told I was at the wrong door and was told where I needed to go. Got to that door and pulled in and was told I wasn't supposed to pull in. ( why did they open the door??) so I drove out and
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Aug 25, 2026 -

Southern Chevrolet responded

Thank you for your feedback. We regret the confusion you experienced with the service entrance. Please email us at socialvce@drivingsouthern.com so we can address your concerns directly.

August 22, 2026

Southern service along with the MyChevrolet apps makes scheduling service convenient. Service department has been nothing short of outstanding since I started doing business with Western Branch Chevy. More

by Woodsonac
Recommend Dealer
Yes
Print
Aug 25, 2026 -

Southern Chevrolet responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 22, 2026

Should have a sign on the door of the oil change lane. Pulled into the service bay and was redirected around the building after having to wait behind other vehicles getting other services. Had 11:00 appoi More

by rblythe2
Recommend Dealer
Yes
Print
Aug 25, 2026 -

Southern Chevrolet responded

We're sorry to hear about the inconvenience you faced with the signage and wait time during your recent visit. We appreciate your feedback and would like to address your concerns. Please email us your contact information at socialvce@drivingsouthern.com so our management team can reach out to you directly. Thank you for bringing this to our attention.

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