Southern Dodge Chrysler Jeep Ram FIAT

Unsatisfactory communication. My car was evaluated on a Saturday and by the following Friday (5 days later) information still had not been sent to warranty for approval. No actio My car was evaluated on a Saturday and by the following Friday (5 days later) information still had not been sent to warranty for approval. No action has been taken. I then stated that I would pay to get my car back and to order the parts. Saturday parts were ordered. Tuesday the information is submitted to warranty. Wrong parts arrive Wednesday. Correct parts arrive and car is ready Friday (Warranty also approved on Friday). If I had waited for the warranty request to be submitted no action would have been taken on my car for 7 days. I was told that it was busy and I arrived without notice. No mention was made that my car could not be seen for a week. I would have gone elsewhere. Part way through this, I left a message with the service manager - no call back received. The service rep was pleasant but lacked communication. More

Southern is the only dealer I recommend for service work. Tina in service is rockstar. Tina in service is rockstar. More

Great service! Only negative is it is difficult to get service on the phone for scheduling / info. Only negative is it is difficult to get service on the phone for scheduling / info. More

Took my truck for an annual oil change at 83000 miles. Service center said they found metal shavings in the truck and their tech couldn’t remove the oil filter. Said the truck needed to be kept over the w Service center said they found metal shavings in the truck and their tech couldn’t remove the oil filter. Said the truck needed to be kept over the weekend until they had another tech come in to remove the filter. I asked for a loaned vehicle since it was an issue that couldn’t be resolved on that Saturday. There were no available loaner vehicles. I’ve since called the dealership to see about my warranties as instructed by the woman on the service side, who was helpful and understanding. I haven’t heard back from the dealership and no one has returned my call from the finance department concerning the issue. More

Always good but need parts on hand for quick turnaround. I just saw them Dodgers on my car CARON needs. I just hope that they can go ahead and turn things around faster with having parts on hand. Otherwise, I just saw them Dodgers on my car CARON needs. I just hope that they can go ahead and turn things around faster with having parts on hand. Otherwise, my experience has always been great. We're good. More

very polite and helpful. didn't try to upcharge me or screw me at all, I'll definitely be back for tune ups and any work I need in the future. Josh talked to me about my car didn't try to upcharge me or screw me at all, I'll definitely be back for tune ups and any work I need in the future. Josh talked to me about my car after the inspection and he was very knowledgeable and professional More

A good buying experience They all were really helpful at getting me what I wanted getting me what I wanted More

Southern can take care of all of your service needs and get it right the first time every time get it right the first time every time More

as always, everything I needed! thank you for the great service ! See you again soon thank you for the great service ! See you again soon More

Professional, knowledgeable and courteous. Robert gave me a ride to and picked me up from work. Great experience! Robert gave me a ride to and picked me up from work. Great experience! More