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Southern Dodge Chrysler Jeep Ram FIAT

Norfolk, VA

4.3
2,755 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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2747 N Military Hwy

Norfolk, VA

23518

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Showing 2,755 reviews

May 04, 2024

The ONLY discrepancy I have is that they said they replaced my wiper blades but did not replace the ones in the back. Great people and great service otherwise. More

by KiaGyal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickenson
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Please return to the dealership so we can further assist you. Thank you.

May 04, 2024

Dropped vehicle off for oil change and factory recall. Kept for 4 months. Messed up engine, air, alternator. Charged for there botched work. More

by NMWINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron Shaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Fridel
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Ailstock
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Deuso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Rytter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby McDannold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Crummett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Vanderslice
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Regan
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

"NMWINC" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 04, 2024

The service department is horrible. First I called never got a return phone call. Then I went in to schedule my recall oil change and state inspection. He said the product would be in i More

by justinchance74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Vanderslice
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dickenson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Vanostrand
1.0
This rating includes all reviews, with more weight given to recent reviews.
Haley More
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Winter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Chalkley
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Justin. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

May 03, 2024

Got me in and out of there in a breeze. Would definitely recommend Katie here More

by ian056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 03, 2024

This dealership’s service department deserves a score of 100 instead of the 10 that they ask for More

by gcmathei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 02, 2024

Excellent Service. Went for the first time to get an oil change for my car and the lady who helped us was outstanding! More

by LUCERO.LISSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley More
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 30, 2024

Courteous got me in and out in short time and would recommend Southern to family and friends More

by DCUDA73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 28, 2024

The car buying experience was a very pleasant one. The new car sales manager, and our salesman worked very hard to get our business. I am glad we bought from Southern. More

by ocean32223
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Simmons
Apr 30, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 27, 2024

David made every effect to find a Pacifica that met our needs. We enjoyed the information that was provided and then price point that was in your budget. My husband loves the stow and go seats. David took More

by gmiles5599
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marion "David" Dantzler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 27, 2024

I have purchased many vehicles from Southern and they have been wonderful to me every time. I would recommend them to anybody looking for a quality vehicle from a quality dealership. More

by likeulikeit_2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Lovell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Pridgen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Fridel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lowen Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby McDannold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Vanderslice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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