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Southern Dodge Chrysler Jeep Ram FIAT

Norfolk, VA

Overview
Employees
Reviews
Vehicles
4.3
2,764 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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2747 N Military Hwy

Norfolk, VA

23518

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Showing 2,764 reviews

August 18, 2023

Great dealership. . only part I was sad about was there has been no follow up with me. More

by fubar1380
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David steinruck
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Aug 18, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your feedback and are eager to better your return experience.

Aug 18, 2023 -

fubar1380 responded

Everything was great i just thought someone from the dealer would contact me just to check in and see how things were going. Other then that im very satisfied

August 18, 2023

The experience is simple, and my vehicle was well taken care of. That’s go out to the service department. More

by TRIPOWER55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 17, 2023

Replacement grill was damaged and still hasn’t been fixed in the last two services. Along with the fact my fender flares and fender are damaged due to the fact a tech had to removed them to fix the grill tha More

by brett1995kent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Nichols
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Aug 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Brett. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

August 17, 2023

Have called for 3 weeks and have left messages after messages with no return call. Today I got a hold of someone in sales who transferred me to service and still no one answered. Called back and someone More

by STdisappointed
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember our sales person.
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Aug 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Aug 17, 2023 -

STdisappointed responded

Sarita Timko 757-372-8087 I have left message after message and still no one has called me back. I left 2 messages today. I still have a question about getting a 2nd key made and all I got today was he shows up Friday afternoon between 3:30-4:00. Asked for his name and number so I can get ball park pricing and got transferred to someone to help me and got another voice mail so still no answers.

August 17, 2023

Very satisfied! My car was done in a very timely manner! Oil change,inspection, and a light bulb fixed! More

by GOGOEIGHT2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickerson
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Aug 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to have you back with us again, Barbara!

August 17, 2023

I have purchased all my cars from Southern Dodge unfortunately I am not impressed with the service department as I have personally experienced poor customer service on several occasions. As a loyal More

by DJCALIENTE
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service representative for the oil change
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Aug 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 17, 2023

My car was serviced, inspected, overall checkup and a filter replaced while we waited. They kept us informed about what was going on and how much longer it would take. We were pleased with everything. More

by PERSIMMONTREECOLLECTIONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't remember names
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Aug 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 14, 2023

One of the few Dodge dealers that still have quick lane service. Fast good service would recommend and definitely will be back! More

by cmore225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 14, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 14, 2023

As always the service department performed above and beyond. Though it took 2 days more than expected to complete…. Tina kept me informed of the situation. I understand the shortage of trained mechanic More

by CWILLOUGHBY1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina in service dept.
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Aug 15, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you, Crissie! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 13, 2023

They did what no one else was willing to do. They fixed my car. Thanks More

by bobbobhttp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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