Southern Dodge Chrysler Jeep Ram FIAT - Service Center

This is the 4th vehicle I have purchased from Southern Dodge in Norfolk. Unfortunately, the customer service has steadily declined over the last few years Dodge in Norfolk. Unfortunately, the customer service has steadily declined over the last few years More

The shuttle driver was awesome. I drop my car off at the dealership to have it serviced.Mr..Robert took me home. and then, when my car was ready, he came back to pick me up so I can I drop my car off at the dealership to have it serviced.Mr..Robert took me home. and then, when my car was ready, he came back to pick me up so I can pick up my car. how cool is that? Awesome!! thank you so much Mr. Robert McLaurin. More

Excellent customer service especially Tina. My car was ready when they said it would be. My car was ready when they said it would be. More

Made an appointment and they didn't even start looking at my car until next day. Mexhanic left oily rags in my car and dirtier my seat covers. Hard to get anyone to answers phones. my car until next day. Mexhanic left oily rags in my car and dirtier my seat covers. Hard to get anyone to answers phones. More

Took my truck right in. State inspection was done quickly with no issues. I will use them again State inspection was done quickly with no issues. I will use them again More

I had my Oil Change on 11/25/2024 and the Change oil light came on 1/25. So when I made this appt. found out that they had to do an oil change and reset the sensor. What would of happened if I had blow light came on 1/25. So when I made this appt. found out that they had to do an oil change and reset the sensor. What would of happened if I had blown me Engine? Would I be getting a new Jeep due to your error. There is always something with this Dealership. More

I appreciate the shuttle driver, Robert. He was awesome. He took me home so I could continue with my day.. and pick me up when my car is ready. I appreciate that because it was very cold a He was awesome. He took me home so I could continue with my day.. and pick me up when my car is ready. I appreciate that because it was very cold and black ice on the roadshow. by the time my car was ready to ice it melted, and I got home safely. thank you Mr. Robert mcLaurin More

Katie was great. Made a reservation but it didn’t reflect in the system but she got me in anyways. Inspection warning light is still on in my car though. Made a reservation but it didn’t reflect in the system but she got me in anyways. Inspection warning light is still on in my car though. More

I truly felt like a valued customer during my visit. Such a friendly/efficient group of people Such a friendly/efficient group of people More

Efficient great communication addressed all my issues min timely manner Polite and courteous Would definitely recommend timely manner Polite and courteous Would definitely recommend More