James Regan

I am writing this warning to any buyer or service customer considering Southern Dodge Chrysler Jeep RAM Norfolk. My entire experience here—from the service bays to the finance office—has been an abso customer considering Southern Dodge Chrysler Jeep RAM Norfolk. My entire experience here—from the service bays to the finance office—has been an absolute nightmare. This situation started with their service department. I bought a 2024 Dodge Hornet that had nothing but issues, and their mechanics were completely incompetent at fixing it. I was forced to constantly shuttle the vehicle back and forth to their shop, wasting my time because they couldn't or wouldn't repair it properly. Because the service department couldn't fix the vehicle, I was backed into a corner and forced to trade it in. The dealership then used this situation as leverage to pack my new contract with thousands of dollars in mandatory, unwanted dealer add-ons, specifically VIN etching and interior protection. During the finalization of the deal, I fought to have these items removed. While they ultimately agreed to pull the LoJack fee off the contract before signing, they flatly refused to remove the VIN etching and interior protection. Management pushed back aggressively, claiming that removing the remaining add-ons was "bad business" and that they absolutely couldn't drop them due to "Company Policy." Hiding behind arbitrary company policies to force customers into paying for non-negotiable, inflated products is a deceptive and predatory sales tactic. The nightmare continued in the finance office. They locked me into a massive $3,888 extended service warranty contract through Atlantic Coast Warranty Corp. When I immediately tried to exercise my right to cancel it, I was met with total administrative stonewalling. Atlantic Coast repeatedly rejected perfectly valid, notarized cancellation documents and dragged out the process with constant delays, forcing me to file formal complaints with the Better Business Bureau (BBB) and the Virginia Motor Vehicle Dealer Board just to get them to honor the cancellation. While Atlantic Coast finally processed the warranty cancellation after intense state and regulatory pressure, Southern Dodge’s toxic sales culture and deceptive pricing practices remain. I have had to file formal legal demands and state regulatory complaints just to deal with the fallout of doing business here. They rely on wearing you down until you give up. Do not let them. Take your business to a dealership that practices actual transparency and has a service department that actually knows how to fix vehicles. More

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Got my Ram back in three hours, it was done perfectly, thanks for the great costumer service. thanks for the great costumer service. More

by BILLYNESOME4100 Verified Customer Verified Customer

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Great place to have done business with you I will not recommend you as a place to buy a car to any of my friend on how I was treated by your sales staff but as far as service I have had no issues recommend you as a place to buy a car to any of my friend on how I was treated by your sales staff but as far as service I have had no issues More

by WMSLD614 Verified Customer Verified Customer

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The customer service was awesome and everyone was knowledgeable about my vehicle service. Thank you ! knowledgeable about my vehicle service. Thank you ! More

by takelasunrise Verified Customer Verified Customer

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Southern Dodge Chrysler Jeep Ram Fiat is my favorite dealership because once I came in to get my oil change I noticed they had inspected other parts that could have been a problem for me later if I didn dealership because once I came in to get my oil change I noticed they had inspected other parts that could have been a problem for me later if I didn’t know about it. More

by BEEKMANANTONIO Verified Customer Verified Customer

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Good selection of vehicles. All employees acted in a professional manner and made the entire process a delight. All employees acted in a professional manner and made the entire process a delight. More

by hudsongardens3462 Verified Customer Verified Customer

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As always, throughly professional and courteous. They remain my "go to" source for all maintenance and repair services. I continue to recommend Southern to all of my friends , They remain my "go to" source for all maintenance and repair services. I continue to recommend Southern to all of my friends , More

by cpfulford23 Verified Customer Verified Customer

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Excellent customer service and very helpful customer service. It was a pleasure doing business with your sales department service. It was a pleasure doing business with your sales department More

by ALMANCINI Verified Customer Verified Customer

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So far didn't have any problem since last time thank you and happy Easter and happy Easter More

by MINASALAR Verified Customer Verified Customer

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Professional and compassionate people that don’t mind helping you with your car troubles any given day helping you with your car troubles any given day More

by anotherdayhello83 Verified Customer Verified Customer

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