Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Katie was great. Made a reservation but it didn’t reflect in the system but she got me in anyways. Inspection warning light is still on in my car though. Made a reservation but it didn’t reflect in the system but she got me in anyways. Inspection warning light is still on in my car though. More

I truly felt like a valued customer during my visit. Such a friendly/efficient group of people Such a friendly/efficient group of people More

Efficient great communication addressed all my issues min timely manner Polite and courteous Would definitely recommend timely manner Polite and courteous Would definitely recommend More

Would have been five stars if they answered phone calls and called you back in a timely manner. Other than that once you are there customer service is great. and called you back in a timely manner. Other than that once you are there customer service is great. More

Tina Dickinson is great - very professional with her customer service and communication. She is an asset to the Southern Auto Group. customer service and communication. She is an asset to the Southern Auto Group. More

Terrible overall service. Had an appointment scheduled for 7:30 am. Arrived early for appointment to be informed my appointment was at 8 am. Needed service for a Malfunctioned Had an appointment scheduled for 7:30 am. Arrived early for appointment to be informed my appointment was at 8 am. Needed service for a Malfunctioned active headrest and a diagnostic check on passenger side lock. Was told my vehicle would be ready in the afternoon and that I would be given any updates on any repairs that would be needed. No updates until after I reached out at 4:30 pm. I was told my car hasn’t even been seen because the service team was running behind on other vehicles and low on team members. My vehicle stayed overnight after I was told that I would have an update and/or my vehicle by 10:30 am. Once again received no updates throughout the morning. Reached out at noon for an update. No updates were given. Went to the service department in person for an update only to be told that my car would be getting checked in the afternoon. I left with my vehicle after no service or updates from the advisor. Very unprofessional and total waste of time. Will not be returning and do not recommend. Advisor for scheduled service was Tim. More

All the work you stated wasn’t completed properly the rear hatch still falls when it wants to rear hatch still falls when it wants to More

Customer service is A-1. I can say with confidence that the female service writer has as much or maybe more knowledge than any guy I have ever encountered. This is hands dow I can say with confidence that the female service writer has as much or maybe more knowledge than any guy I have ever encountered. This is hands down one of the best service centers I have ever visited.... and by the way, my other car is a Mercedes. More

Katie knew exactly what I was there for as I arrived. As soon as I stepped out of my vehicle she directed me to the lounge. It was nice to know that she was prepared. I was only there for about 45 min As soon as I stepped out of my vehicle she directed me to the lounge. It was nice to know that she was prepared. I was only there for about 45 minutes to an hour. They quickly fixed the problem and sat with me in the vehicle to make sure I knew how to use the functions they corrected. All employees that I encountered were very nice, knowledgeable and professional. I appreciate their service. These employees removed the "dreadful going to a dealership" feeling away, and I won't hesitate to return with my vehicle should I need any repairs. More

The only thing wrong either the service is your online chat and the fact thst i could not get through to a live person on your service number. It rings and tells you to leave a message but no one calls ba chat and the fact thst i could not get through to a live person on your service number. It rings and tells you to leave a message but no one calls back. More