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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,873 Reviews

1,873 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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January 13, 2025

Efficient great communication addressed all my issues min timely manner Polite and courteous Would definitely recommend More

by janandkelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2025

Would have been five stars if they answered phone calls and called you back in a timely manner. Other than that once you are there customer service is great. More

by Carlynn Boone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2025

Tina Dickinson is great - very professional with her customer service and communication. She is an asset to the Southern Auto Group. More

by Bashley1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2025

Terrible overall service. Had an appointment scheduled for 7:30 am. Arrived early for appointment to be informed my appointment was at 8 am. Needed service for a Malfunctioned More

by K.LEWIS19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Winter
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

All the work you stated wasn’t completed properly the rear hatch still falls when it wants to More

by yjjeepmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Vanostrand
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Regan
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

Customer service is A-1. I can say with confidence that the female service writer has as much or maybe more knowledge than any guy I have ever encountered. This is hands dow More

by reggie1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think it was Katie but not sure. I went through the express service line. 5 stars is warranted...PERIOD!
January 11, 2025

Katie knew exactly what I was there for as I arrived. As soon as I stepped out of my vehicle she directed me to the lounge. It was nice to know that she was prepared. I was only there for about 45 min More

by fwheel95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Please ask Katie for the names of the two servicemen that assisted me.
January 11, 2025

The only thing wrong either the service is your online chat and the fact thst i could not get through to a live person on your service number. It rings and tells you to leave a message but no one calls ba More

by Chris zobel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

Gave me appointment but did not work on my car for one hour. Why the wait. More

by pen4818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Winter
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

They were fast accurate. I like the fact that they had a program set up where I can get on a payment. Plan to see my vehicle in good running standards on the deal with self-e More

by terrieramos94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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