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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,877 Reviews

1,877 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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January 14, 2025

I had my Oil Change on 11/25/2024 and the Change oil light came on 1/25. So when I made this appt. found out that they had to do an oil change and reset the sensor. What would of happened if I had blow More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Vanderslice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Vanostrand
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2025

I appreciate the shuttle driver, Robert. He was awesome. He took me home so I could continue with my day.. and pick me up when my car is ready. I appreciate that because it was very cold a More

by Sun61shiine61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2025

Katie was great. Made a reservation but it didn’t reflect in the system but she got me in anyways. Inspection warning light is still on in my car though. More

by horsegalwhit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie Vanostrand
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2025

I truly felt like a valued customer during my visit. Such a friendly/efficient group of people More

by EG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Deuso
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2025

Efficient great communication addressed all my issues min timely manner Polite and courteous Would definitely recommend More

by janandkelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2025

Would have been five stars if they answered phone calls and called you back in a timely manner. Other than that once you are there customer service is great. More

by Carlynn Boone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2025

Tina Dickinson is great - very professional with her customer service and communication. She is an asset to the Southern Auto Group. More

by Bashley1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2025

Terrible overall service. Had an appointment scheduled for 7:30 am. Arrived early for appointment to be informed my appointment was at 8 am. Needed service for a Malfunctioned More

by K.LEWIS19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Winter
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

Customer service is A-1. I can say with confidence that the female service writer has as much or maybe more knowledge than any guy I have ever encountered. This is hands dow More

by reggie1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think it was Katie but not sure. I went through the express service line. 5 stars is warranted...PERIOD!
January 11, 2025

Katie knew exactly what I was there for as I arrived. As soon as I stepped out of my vehicle she directed me to the lounge. It was nice to know that she was prepared. I was only there for about 45 min More

by fwheel95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Please ask Katie for the names of the two servicemen that assisted me.
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