Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Very friendly nice customer service. Staff very informative and helpful. Been going there for 8 years. Staff very informative and helpful. Been going there for 8 years. More

I am always satisfied with the service I get from the military highway facility. Sam Vanderslice is professional and makes sure I am happy. military highway facility. Sam Vanderslice is professional and makes sure I am happy. More

Tina was great in the end. I brought my truck in for the 67a recall. When I dropped it off the service people did not know anything about the extended warranty on the emissions I brought my truck in for the 67a recall. When I dropped it off the service people did not know anything about the extended warranty on the emissions system that would be started after the recall. They actually were rude to me and told me that "Cummins & Chrysler have nothing to do with each other." Tina was not rude it was the guy that she was looking to for answers. When I picked up my truck after the recall I showed Tina the paper work from Chrysler that gave the details on the extended warranty...she was truly shocked. More

Brought truck in for battery issue only to find out there was an associated issue in the engine compartment that was causing the battery to fail. Katie and technician Mike were very professional in explainin was an associated issue in the engine compartment that was causing the battery to fail. Katie and technician Mike were very professional in explaining the issue, providing a repair plan to correct the issue. I was also offered a ride home as the truck had to be left overnight to be repaired. Courtesy driver Robert was very friendly and professional as well! My experience with Southern was very pleasant! More

Great service and customer care, thanks for everything. You provided for each and every one daily. You provided for each and every one daily. More

Sam is helpful and understanding and the rest of the Team is nice& kind.thanks is nice& kind.thanks More

Here's a suggested rating you could use: --- **Rating: ★☆☆☆☆** I had a very disappointing experience with this dealership. Communication with my senior service manager was seve use: --- **Rating: ★☆☆☆☆** I had a very disappointing experience with this dealership. Communication with my senior service manager was severely lacking. My vehicle was in their shop for two weeks, and not only 1 of the addressed issues were fixed, but I now have a new transmission installed, and the mechanic seems hesitant to work any other components of the vehicle. I've dealt with various dealerships for service, and this has been by far the worst experience I've had. More

I dropped my vehicle the night before in the express lane for oil change and inspection and it wasn't done until after 4pm and I checked the status a couple of times and was told the inspectiors were at lunc for oil change and inspection and it wasn't done until after 4pm and I checked the status a couple of times and was told the inspectiors were at lunch I was first in line for overnight drop off More

Did not feel that they checked to see if any of the repairs were covered on my extended warranty. repairs were covered on my extended warranty. More

Wait times are extremely long for basic services- for example: My scheduled appointment for state inspection was supposed to take no longer than an estimated 2 hrs, but it took 4 hrs and my appointment d example: My scheduled appointment for state inspection was supposed to take no longer than an estimated 2 hrs, but it took 4 hrs and my appointment dis not appear to be honored as they were just servicing everyone in the order they arrived. Also, I have been requesting my extra car key since August 2024 and still haven't received it after several attempts. More