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Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Norfolk, VA
1,909 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,909 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center
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August 09, 2024
Every time I tried calling to set up an appointment I would not be getting an answer second I would go after work to get an oil change done and one of the advisor was rude did not wanted to help would not be getting an answer second I would go after work to get an oil change done and one of the advisor was rude did not wanted to help More
by rizolantonio
Verified Customer
August 07, 2024
I don’t appreciate your way. I will handle the second time around about my jeep compass for that concern. When he went in the shop they could’ve did something we don’t know but a I will handle the second time around about my jeep compass for that concern. When he went in the shop they could’ve did something we don’t know but a week later I got problems I don’t sound right to me there’s no Courtesy for the senior citizen person. I really don’t think they treated me right the second time around trying to use me up for more money that I don’t have, look if only salesman Mr Tim would’ve handled things differently and not kick me to the curb you got it took a little time out and looked at it. This is my wife’s car and when something happened I look for someone to to assist me help me out a lot better because the problem could be serious. I’m known mechanic all I’m saying you mean to take a little time and just look it over would have Hurt him, Tim that’s bad business More
by carolyndarden
Employees Worked With
Other Employees :
Salesman Tim the second time around I don’t feel I was treated fair
August 07, 2024
Awesome team. Very easy to get vehicle serviced. Highly recommend Southern to all my friends. Very easy to get vehicle serviced. Highly recommend Southern to all my friends. More
by nenr1c
August 07, 2024
Mrs Tina has been amazing and helpful beyond words, there was a mishap with my jeep and has created some issues with the system and the jeep was messed up in the process. But Mrs Tina has been there to assis was a mishap with my jeep and has created some issues with the system and the jeep was messed up in the process. But Mrs Tina has been there to assist me and get me transportation and explain everything without hesitation. Although I’ve had an unfortunate experience with the services being conducted on my vehicle I have absolutely zero complaints about the service advisors. More
by a_lopez1011
Employees Worked With
August 03, 2024
very professional and very friendly. . thank you so much for the job well done and see you again soon . thank you so much for the job well done and see you again soon More
by rex.sardon
Employees Worked With
August 01, 2024
It took them 6 days to do a diagnostic on my Jeep. They were going to charge $2,000 to replace my radiator. I had it towed over 300 miles ($700) and paid only $800 to have the radiator replaced in Co They were going to charge $2,000 to replace my radiator. I had it towed over 300 miles ($700) and paid only $800 to have the radiator replaced in Concord, NC. They were impossible to get in touch with also. More
by Cindy
Employees Worked With
Samantha
July 24, 2024
I wouldn’t recommend this dealership for repairs. Original review posted on January 19th, 2024: The vehicle needed some maintenance repairs and now the dealership has had the vehicle over 2 months. I Original review posted on January 19th, 2024: The vehicle needed some maintenance repairs and now the dealership has had the vehicle over 2 months. I was told the warranty only covers 6 days for a loaner and I was set up with a rental, but I was only allowed to keep it for 5 days. I had the vehicle towed in early November and I was told early December it would be ready the week of December 18th. I was then told it was be ready January 5th and then on January 4th I was advised it wouldn’t be ready in the 5th but it would be ready the week of the week of January 8th. Today is January 19th and still no update since the beginning of January. I’ve tried calling and leaving voicemails several times to no avail. I’ve also called and requested to speak to a service manager, the first time I did not get to speak to a service manager as the receptionist said she was able to talk to the service advisor and she told her it would be January 5th. I called again today and requested to speak to a service manager since my calls do not get returned and I need my vehicle, I’ve been on hold for OVER 45 MINUTES. The receptionist checked in after the first few minutes to let me know she was “still here” and that she was checking with them. Purchasing from here is alright but I do not recommend getting your vehicle serviced here. Update: After posting this, I was contacted regarding my vehicle and was set up with a rental. I was asked could l remove the survey and I did with intentions to reshare my story once repairs were completed. More
by Ladycutt
Employees Worked With
July 10, 2024
My sales rep was awesome Justin really took care of me and answered all my questions great support. and answered all my questions great support. More
by thaynes28
Employees Worked With
July 08, 2024
This is the only dealer i will take my vehicles to, always friendly people and never had a problem when I get my vehicles back. Thanks guys! always friendly people and never had a problem when I get my vehicles back. Thanks guys! More
by animals4metoo
June 29, 2024
Nice & easy. Took the truck in for an oil change. Went to breakfast & before we were done eating, the truck was done. Very friendly lady checked us in & texted us Took the truck in for an oil change. Went to breakfast & before we were done eating, the truck was done. Very friendly lady checked us in & texted us when service was done. More
by ndabush1
Employees Worked With
Other Employees :
The woman who checked us in was wonderful! I forget her name now, it may have been Hayley, we took our son’s truck in since he works during the week. She was very welcoming & had a repore with her immediately.
