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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,859 Reviews
Call Service Center (757) 855-2277

1,859 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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September 22, 2023

I do not wish to comment on this question at this point point point point More

by fastedde1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Sep 25, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 22, 2023

Very respectful. And courteous, I felt safe and comfortable and finish in a timely fashion. More

by BRIDGETTTEBEARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 22, 2023

There was terrible customer service at this location. We’ve tried calling to make an appointment and did not get an answer. Tried the online appointment option and that didn’t work. So we brought our new More

by marciaprata638
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
We don’t remember the person we bought truck from
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Sep 22, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for bringing this to our attention, Marcia. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

September 21, 2023

Everything went great when I went to get my truck serviced! They did really good! More

by tyrekemitchell911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 21, 2023

Very fast and good quality work communicated well during the service so I wouldn’t know what time to pick up car. More

by kadajah29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Lovell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Dickson Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Fridel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kee Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean O'Hara, Todd Nichols
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Sep 21, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us again, Kadajah!

September 21, 2023

18pt inspection not completed no windshield wiper fluid or air no return calls from advisor More

by NINEFIFTEENVIRGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I did not work with any of these people
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Sep 21, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

"NINEFIFTEENVIRGO" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 21, 2023

The service was great! I was treated like VIP . I even was shuttled back home after dropping my car off for routine maintenance and State Inspection. I was offered a shut More

by cyberdolfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not applicable
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Sep 22, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 18, 2023

Problem is not constant but they inspected the car and cleared it. If it returns we will take it back More

by rmnlt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Sep 18, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 18, 2023

The overall Experience was easy, Customer Attentiveness was excellent with expedited service on a Saturday! More

by SNOOKNAUTICA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Express Team
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Sep 18, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 18, 2023

I was checked in at 7:00 am. Went over with the service team what I wanted accomplished. Within an hour my needs were fulfilled and I went home. Great job! More

by RDAVIS52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samual Vanderslice
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Sep 19, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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