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Southern Ford
Newport News, VA
2,975 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,975 reviews
January 16, 2026
Excellent service, good customer service, helpful, nicely ,fast , delicious Colombian coffee, clean, good attention, good attitude nicely ,fast , delicious Colombian coffee, clean, good attention, good attitude More
by MURCIASN
Verified Customer
January 16, 2026
Everyone is very helpful & friendly. The atmosphere is great. Time management is totally amazing. The atmosphere is great. Time management is totally amazing. More
by MZJAG59
January 16, 2026
I was disappointed with the lack of communication on the repair of my vehicle. I was not made aware that my vehicle would possibly need to stay at the dealership for three days to fix a leaky sunroof. I ha repair of my vehicle. I was not made aware that my vehicle would possibly need to stay at the dealership for three days to fix a leaky sunroof. I had an appointment at 7:45 in the morning and at 2 PM.and my car was never even brought back. The excuse was they had a lot of appointments and were down employee employees. I felt my 745 appointment should’ve been honored and my car should’ve been brought in first thing in the morning. I wound up picking up my car without getting service done and have chosen to go elsewhere. More
by Tmiears
Employees Worked With
January 16, 2026
Good customer service , was really nice recommend others to come visit this dealership. Thank you to come visit this dealership. Thank you More
by elijahd0903
Employees Worked With
January 16, 2026
Great selection of new vehicles with exceptional service. Knowledgeable staff in both sales and service Knowledgeable staff in both sales and service More
by dodenkirk
Employees Worked With
January 15, 2026
My truck was at the dealership for 2 open recalls. It took about 3 weeks to get the appointment scheduled for the dealership to get me on the calendar. Once there I received excellent customer service It took about 3 weeks to get the appointment scheduled for the dealership to get me on the calendar. Once there I received excellent customer service, staff communicated with me through out the process. More
by momcani21
Employees Worked With
January 15, 2026
My experience was great. At one point I had questions and called the service.Advisor which he answered promptly. At one point I had questions and called the service.Advisor which he answered promptly. More
by Jgoodwin181
January 15, 2026
The staff was great, Robert was super helpful and squeezed me in, the work was fast and I was in and out. Great sales rep and definitely worthy of a management position. squeezed me in, the work was fast and I was in and out. Great sales rep and definitely worthy of a management position. More
by glizzdogg
Employees Worked With
January 15, 2026
It was my first encounter with Elijah and it was as comfortable as if we'd been interacting for years. He's a great addition to the team. comfortable as if we'd been interacting for years. He's a great addition to the team. More
by Kenn
January 14, 2026
Had an appointment for 1045 a. m. dropped it off at 1030 am. And did not get it back until almost 4:00 p.m. and all I had it there for was an oil change. The service advisor Kevin w m. dropped it off at 1030 am. And did not get it back until almost 4:00 p.m. and all I had it there for was an oil change. The service advisor Kevin was not very receptive at all. More
by JMILTY1
