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Southern Ford
Newport News, VA
2,658 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,658 reviews
August 27, 2025
I will have to have a recall remedy put in my car. They will order it and let me know when it's ready. They will order it and let me know when it's ready. More
by ceceliag0
Verified Customer
August 26, 2025
Sales team was great, service team did not. meet expectations. Service was slow and I could not contact them to check on status of my vehicle. Called 3 times with no answer. They then called to meet expectations. Service was slow and I could not contact them to check on status of my vehicle. Called 3 times with no answer. They then called to pick up my vehicle 5 minutes before closing. More
by bone_loader
August 25, 2025
I was most satisfied with my service from Stephanie by helping me get my car fixed helping me get my car fixed More
by Jernath Harris
August 25, 2025
Communication for the service was great. The staff was very friendly when I picked up my car. The staff was very friendly when I picked up my car. More
by KHOUGH
Employees Worked With
August 24, 2025
The service was great, I was happy they were able to get in, since the app didn’t do it correctly. So thank you. in, since the app didn’t do it correctly. So thank you. More
by Frank AL
Employees Worked With
August 24, 2025
Very clean. Very nice. The wait was little longer than I hoped for, but overall, everything was great. Very nice. The wait was little longer than I hoped for, but overall, everything was great. More
by MarikoC
Employees Worked With
August 23, 2025
Really appreciated how Stephanie took care of us during our recent service visit. Super customer-focused approach. our recent service visit. Super customer-focused approach. More
by haskett_dave
Employees Worked With
August 23, 2025
Very poor communication! Car was in the shop for a week and I had to keep calling for updates. Wrong part ordered, mechanic working on another car so it will be another day Car was in the shop for a week and I had to keep calling for updates. Wrong part ordered, mechanic working on another car so it will be another day or two. More
by rscottlauder
August 23, 2025
Excellent service for my oil change service technician was first class and did a amazing job on time and very accommodating could not be happier with the service was first class and did a amazing job on time and very accommodating could not be happier with the service More
by PAULTWILCOX
Employees Worked With
August 23, 2025
I didn't like having an oil change appointment for 12:45 which I thought I could wait for, only to find out that 45 minutes later the vehicle hadn't moved from the drop off point as the tech had been out to which I thought I could wait for, only to find out that 45 minutes later the vehicle hadn't moved from the drop off point as the tech had been out to lunch. Alecia did all she could after seeing my dismay to make things right. More
by townsley2369
Employees Worked With
Alecia
