
Southern Ford
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Mz. Stephanie my service advisor is excellent and outstanding. She listened to my concerns on my F-150, 2014 vehicle. Mz. Stephanie made my appointment r Stephanie my service advisor is excellent and outstanding. She listened to my concerns on my F-150, 2014 vehicle. Mz. Stephanie made my appointment right on the spot. I dropped it off, the excellent technician took over and located the problem. Stephanie made me aware of the problem and ordered the parts. I’m very pleased with the care I received. Thank you very much. Awesome job More
Friendly staff. Prompt service. Took the extra step to notify me that my tags had expired. Prompt service. Took the extra step to notify me that my tags had expired. More
This dealership is organized, helpful, and well run. The experience at this dealership was incredible The experience at this dealership was incredible More
I called this dealership last week to schedule an appointment to have my transmission looked at. The appointment was for Monday at 7:30am. Took it in was told it would take a couple of days to diagno appointment to have my transmission looked at. The appointment was for Monday at 7:30am. Took it in was told it would take a couple of days to diagnose the issue as they only have 2 transmission specialist. Okay fine. I figured by Thursday I would hear something. Well I texted Thursday morning no answer. Then I called when I got off. No answer. I called back later in the day no answer. Then I received a text sorry can’t answer busy day. We have 1 technician and cars in front of you. I can try to get him to dive it tomorrow to see if he can replicate the issue. You couldn’t call me and let me know you were going to have the car more than a couple days. I called this morning (no answer of course) to let them know I made an appointments elsewhere and will now have to be late to work on Monday. So needless to say I picked my car up today Friday and will be taking it elsewhere. They don’t care about their customers. Terrible communication and terrible customer service. More
I was treated with respect and given every opportunity to ask questions. Oliver and Travis were outstanding to work with. Would absolutely come back when ready. ask questions. Oliver and Travis were outstanding to work with. Would absolutely come back when ready. More
I really liked how they treated me. I'm definitely going back for my next Chevrolet oil change. I'm definitely going back for my next Chevrolet oil change. More
Best dealership and mechanics. Friendly staff. Welcomed at the door. Great prices.have a great time Friendly staff. Welcomed at the door. Great prices.have a great time More
Had a great experience when taking the car to southern would recommend them to family and others would recommend them to family and others More
Stephanie makes my visit to Southern Ford easy and enjoyable. She makes sure all of my car issues are taken care of at that time. I only work and deal with her when I come into the dealership. enjoyable. She makes sure all of my car issues are taken care of at that time. I only work and deal with her when I come into the dealership. More
The employee there are very kind, courteous and knowledgeable. I highly recommend this dealership to anyone knowledgeable. I highly recommend this dealership to anyone More