Southern Ford

My daughter called the service department. Elijah was her service advisor. She told him that something was wrong with her car since she had been in there for an oil change. Elijah immediately Elijah was her service advisor. She told him that something was wrong with her car since she had been in there for an oil change. Elijah immediately looked up her account, verify that she was there recently for an oil change sent a tow truck to pick up her car and had it completed within three hours and returned to my Daughter with zero questions asked zero hassle. This is the future of customer service. If every department in the automotive industry did this sales would be through the roof. Car manufacturers have lost contact with the customer. Southern Ford is bringing that back. Do yourself a favor shop at southern if not for a car get your oil changed there. You won’t regret it. More

I brought my Escape in over a year ago for he recall on my doors Technician said it would take a while to be patient Called several times in August with no return calls I think I have been patient my doors Technician said it would take a while to be patient Called several times in August with no return calls I think I have been patient enough Are you just not interested? I would really like to have my door fixed before it falls off Vicki Savage 757-561-3350 More

I only bought my vehicle less than a month ago and already had to bring it in for an oil change, just to arrive for them to tell me they couldn't locate my profile. On top of the check engine light be already had to bring it in for an oil change, just to arrive for them to tell me they couldn't locate my profile. On top of the check engine light being on, and service not looking into it More

They humiliated myself and my wife. I will not tell anyone to shop with them. I will not tell anyone to shop with them. More

Dealership was clean and comfortable, only downfall was a mix up on final detailing of my van at pick up. They had a week between scheduling the pick up and actually picking it up. Van was dirty and had lots mix up on final detailing of my van at pick up. They had a week between scheduling the pick up and actually picking it up. Van was dirty and had lots of sticker residue. More

Exactly what I needed was done and quickly! !?? Clean waiting area, well organized experience thank you! !?? Clean waiting area, well organized experience thank you! More

Buying my car from Southern Ford was the absolute best decision. Owning an EV comes with a lot of anxiety, especially a new one off the lot. After owning my Lightning for a year and 20,000 miles later, th decision. Owning an EV comes with a lot of anxiety, especially a new one off the lot. After owning my Lightning for a year and 20,000 miles later, the team at Southern has been extremely helpful. As a bonus, they do mobile services and valet service, so I rarely have to go to the dealership. More

Dealership was great to work with. Took good care of us. Would recommend them to others Took good care of us. Would recommend them to others More

Staff of Dealership is always helpful and friendly. I highly recommend them for sales and service. I highly recommend them for sales and service. More

Made numerous attempts to get in contact with a Service Representative to schedule my Oil Change but was met with a Voicemail box each time. Left a callback number with a reason for my call but never recei Representative to schedule my Oil Change but was met with a Voicemail box each time. Left a callback number with a reason for my call but never received a call back. Have had my vehicle serviced at this facility once before, everything went smooth, it’s unfortunate I can’t say the same for this time around. More