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Southern Ford

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.7
2,541 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12896 Jefferson Ave

Newport News, VA

23608

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Showing 2,541 reviews

November 12, 2023

Took care of issues. Waiting area clean and comfortable. More timely updates on service status would be helpful. More

by ddk1p2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALLEN HARTMAN
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Nov 14, 2023 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

November 12, 2023

Excellent work, excellent service and great job. Jon Conway is a great person doing excellent job. More

by shoaib.sadeqi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
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November 10, 2023

Ciera Moorer was great. She really worked with us through the whole buying process and got us the best deal. Would recommend her with your next vehicle purchase. More

by gilchristkeshawn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
BYRON REESE, CIERA MOORER
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Nov 14, 2023 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

November 10, 2023

The service was completed in a timely manor. Everyone there was very easy to work with. More

by CLLOY006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALLEN HARTMAN
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November 09, 2023

Excellent service, as always! Thank you, Jon. Fast and easy. Will definitely come back here More

by y_tkachenko310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Report | Print
Nov 09, 2023 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

November 09, 2023

Great service great techs met would definitely return for all my service needs I. The future More

by jolicoej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
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Nov 09, 2023 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

November 09, 2023

It was a pleasant experience for me at Southern Ford service. I was pleasantly surprised by how little time I spent waiting for my vehicle. The staff was very helpful and pleasant. More

by Richard Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ALLEN HARTMAN
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November 08, 2023

Allen went out of his way to help me. As I am from out of state he worked with me on a timely basis on the phone and by text. His is truly an amazing representative for your business. Ple More

by mshidner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALLEN HARTMAN
Report | Print
Nov 08, 2023 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

November 08, 2023

It was easy to make a service appointment and it was a quick turnaround on my oil change! More

by Sara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SCOTT MIKULEC
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Nov 08, 2023 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

November 08, 2023

I love going here the professionalism is phenomenal and the service is incredible i have nevertheless had a problem. More

by LUNAMAY2182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Report | Print
Nov 08, 2023 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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