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Southern Ford

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.7
2,549 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12896 Jefferson Ave

Newport News, VA

23608

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Showing 2,549 reviews

November 07, 2023

Thank you to Stephanie - she always so lovely to work with! She always professional, knowledgeable and great customer service. More

by STEPHANIEJTURNER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2023 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

November 07, 2023

Great work they did on my car. Very professional staff and clean environment and friendly. More

by emack_48197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY, ALLEN HARTMAN, SCOTT MIKULEC
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November 07, 2023

Easy. Nice waiting area. Prompt turnaround. Will use again. That’s all I have to say! More

by lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I honestly have no clue who I worked with. But who ever it was was great.
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Nov 07, 2023 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

November 06, 2023

Stephanie is the best always there for the customer. She needs a raise soon thanks More

by katztrack2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

November 05, 2023

Was totally satisfied with the service received! !! Also love my Ford F15o, & it great driving & comfortable seating. More

by Tramlenoir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SCOTT MIKULEC
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November 04, 2023

Stephanie is always so polite, friendly, professional and helpful. Her customer service keeps me coming back because I like to be treated like I matter. I really appreciate everything she does for me and my More

by J.ADAMLINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 04, 2023

Friendly staff and easy to access device center. Nice waiting area as well with drinks More

by WILLJETER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALLEN HARTMAN
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Nov 06, 2023 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

November 04, 2023

Since they changed to Southern Ford, I have seen a big difference. I think they went up and beyond helping me. More

by hjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel , ALLEN HARTMAN
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Nov 06, 2023 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

November 04, 2023

A Fantastic Experience at Southern Ford I had an outstanding car buying experience at Southern Ford in Newport News, thanks to the incredible team there. Byron Reese Jr. was exceptional, offering pe More

by Dr. Tim Goler
Recommend Dealer
Yes
Employees Worked With
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
DAKOTA BOOTH
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BYRON REESE
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Nov 06, 2023 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

November 04, 2023

This dealership will work very hard to get you approved on any vehicle and make it happen, trust and believe, and service will make sure you’re taking care of in a very fast way… More

by dj KrAzY KrAz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel, BYRON REESE, JON CONWAY, ALLEN HARTMAN, SCOTT MIKULEC
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Nov 06, 2023 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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