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Southern Ford

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.7
2,550 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12896 Jefferson Ave

Newport News, VA

23608

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Showing 2,550 reviews

November 04, 2023

This dealership will work very hard to get you approved on any vehicle and make it happen, trust and believe, and service will make sure you’re taking care of in a very fast way… More

by dj KrAzY KrAz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel, BYRON REESE, JON CONWAY, ALLEN HARTMAN, SCOTT MIKULEC
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Nov 06, 2023 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

November 04, 2023

The staff is efficient, friendly, and always goes the extra mile to ensure my vehicle is in great shape! More

by antiqua3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

November 03, 2023

Good customer service and they took care of my vehicle in a very timely manner and also gave good information about coolant concerns for my vehicle. More

by FDAVIS1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
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Nov 03, 2023 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

November 02, 2023

Job Well done and work very proficient. Will return when my car due service again. More

by esteban
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Report | Print
Nov 02, 2023 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

November 02, 2023

The salesman and his team were very friendly. He did everything that he said he would do. More

by rexbishop62
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
Report | Print
Nov 03, 2023 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

November 01, 2023

Very willing to work with me and try and get me the help I needed More

by MATHIAS.TROGLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SCOTT MIKULEC
Report | Print
Nov 01, 2023 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

November 01, 2023

Everything was good I would like to get a better payment rates but it is what it is More

by DORSEYARENTERPRISES1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SAM BELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BYRON REESE
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Nov 01, 2023 -

Southern Ford responded

Thank you for taking the time to provide us with this feedback.

November 01, 2023

Making the appointment was easy. The service department kept me informed with the satus of my car through text and car was ready earlier than expected. More

by kimberly.davis2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 31, 2023

Technicians handled my vehicle with care and vehicle was left as clean as it arrived. Work was completed in a timely manner. Advisors were very friendly and helpful. More

by Sixfaces7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 31, 2023

Excellent customer service. Reasonable and on time. Friendly staff and dependable. Nice dealership and service department More

by jshursey@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Report | Print
Nov 01, 2023 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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