Back

Southern Ford

Newport News, VA

4.7
2,530 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Contact Dealership

12896 Jefferson Ave

Newport News, VA

23608

Directions

By Type

Showing 2,530 reviews

May 30, 2025

If you want anything done in a timely manner do not use this dealership. I went in to have a state inspection done and was greeted with a host of service personnel that wanted nothing to do with helping a More

by John1744
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
ROBERT JOHNSON
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025

Everything went well, i just felt the service was a little rush by the southern team. More

by TRAREVELL12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSEPH HOBLEY
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025

Eddie Marshall made sure to get the transit van in and serviced in a quick and timely fashion. Yulia Conway did an excellent job of setting the appointment and communicating time expectations for the serv More

by JON.CONWAY1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
MANNY PATEL
5.0
This rating includes all reviews, with more weight given to recent reviews.
CHRIS VANDENHEEDE
5.0
This rating includes all reviews, with more weight given to recent reviews.
GUY STEWART
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
JAKE LYNCH
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT MUIR
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
JARED STARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelcey Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yulia Conway
May 29, 2025

Received quick attention and the situation was diagnosed quickly . I received my estimate in a timely manner. When the repairs were done I was quickly notified. More

by cltcfn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
MATTHEW CARTER
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025

We bought the car in 2013 and experiences has been good. When Stephanie came aboard as our customer service representative for us it took customer service to another level. I am not saying customer service More

by Jesusisthedoor
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
May 29, 2025

Good customer service and got down to the issue which was cost effect for me More

by TONJAWINSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSEPH HOBLEY
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025

Efficient service, friendly staff, helps to check through faults and provide decent advice for the car More

by keechungren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025

Exceptional service always! Timeliness Excellent. Customer service excellent. Repair on car excellent . Communication is excellent More

by Jesusisthedoor
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
May 29, 2025

Overall this dealership is pretty good. The biggest issue is the disconnect between the different departments. That tends to result in wrong parts being ordered or items not completed. Whic More

by MONROE.DSJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
4.0
This rating includes all reviews, with more weight given to recent reviews.
DAKOTA BOOTH
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
4.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
4.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
4.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT JOHNSON
4.0
This rating includes all reviews, with more weight given to recent reviews.
JOSEPH HOBLEY
4.0
This rating includes all reviews, with more weight given to recent reviews.
MATTHEW CARTER
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025

I had a great experience dealing with Joe. He was very helpful and friendly and answered all my questions. More

by CARMEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSEPH HOBLEY
5.0
This rating includes all reviews, with more weight given to recent reviews.