Southern Ford

Everything always goes smoothly whenever I take my vehicle in to get serviced. Everyone’s always so pleasant and helpful! vehicle in to get serviced. Everyone’s always so pleasant and helpful! More

It was a pain free experience. The vehicle was in great shape and price was good. The sales man and support staff were a pleasure to deal with. The vehicle was in great shape and price was good. The sales man and support staff were a pleasure to deal with. More

It went smoothly. Shout out Ford Southern! It went smoothly. Shout out to Ford Southern! Shout out Ford Southern! It went smoothly. Shout out to Ford Southern! More

Friendly helpful and great service. Greeted with a smile and felt confident that I was leaving my Bronco is great hands. Work was completed on schedule and received my car back in same Greeted with a smile and felt confident that I was leaving my Bronco is great hands. Work was completed on schedule and received my car back in same courteous and friendly manner. Definitely would recommend Southern Ford. More

I was overall pleased. I would have appreciated a call earlier that my car was ready. I would have appreciated a call earlier that my car was ready. More

My service was far below expectations, I brought my car in for recall service. My battery ended up being drained. When the mechanics attempted to jump my car it didn't work. Then proceeded to tell me my ba in for recall service. My battery ended up being drained. When the mechanics attempted to jump my car it didn't work. Then proceeded to tell me my battery itself was dead, however when I had AAA come help me they immediately jumped my car and did a reading on my battery and confirmed it was good. I also paid for an inspection and didn't receive a sticker whatsoever. I ended up having to sit there for HOURS, when I had other business to attend to. More

Service Advisor was very helpful and knowledgeable. Costs are out of this world. Good service experience Costs are out of this world. Good service experience More

The customer service could be better if they improved their communication. I had to reschedule my first appointment because nobody informed me how long my recall would take. I showed up for my appointmen their communication. I had to reschedule my first appointment because nobody informed me how long my recall would take. I showed up for my appointment to be asked if I was dropping it off because the recall could potentially take all day and that they normally dont do recalls on the weekend. When I eventually did have my appointment, they told me it wouldn't take all day, that 8hrs was the longest, and it wouldn't take that long. My appointment was for 0830, and they told me they would call me when it was ready. I received a text around 1330 with a video of the inspection performed on my vehicle. After waiting and waiting, I finally decided to call the service department to check and see if my car was ready at 1520. I was told that it was recommended that I get 2 things looked at, to which I responded what about the recall I brought it in for. The response I received was...oh that should be done. Upset that nobody called me I asked if they could schedule a pick up for me to come get my vehicle. When I arrived there was zero communication no apology no explanation as to why I never received a call. More

Third time filling out survey for oil change. My comments seem to not be registered . Stephanie is great, service techs need work. Recorded task was narrated too fast, couldn't understand him. Gl My comments seem to not be registered . Stephanie is great, service techs need work. Recorded task was narrated too fast, couldn't understand him. Glove box dampened is broke and wasn't attached correctly. Dealer never called me about this problem. More

I hope that I can continue to bring my Lincoln to your service center in the future given the changes at Southern. I have purchased two Fords and my present car at this and prior dealers at your location. service center in the future given the changes at Southern. I have purchased two Fords and my present car at this and prior dealers at your location. As always, Stephanie was great. More