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Southern Ford
Newport News, VA
2,530 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,530 reviews
May 30, 2025
If you want anything done in a timely manner do not use this dealership. I went in to have a state inspection done and was greeted with a host of service personnel that wanted nothing to do with helping a this dealership. I went in to have a state inspection done and was greeted with a host of service personnel that wanted nothing to do with helping anyone. I stood in front of their service desk for 25 minutes before someone told me they would be right with me, another 10 minutes to be told I couldn’t get the inspection done because the techs were getting ready to go to lunch. Very unprofessional environment unfriendly staff I’ll go elsewhere! More
by John1744
Verified CustomerEmployees Worked With
May 29, 2025
Everything went well, i just felt the service was a little rush by the southern team. little rush by the southern team. More
by TRAREVELL12
Employees Worked With
May 29, 2025
Eddie Marshall made sure to get the transit van in and serviced in a quick and timely fashion. Yulia Conway did an excellent job of setting the appointment and communicating time expectations for the serv serviced in a quick and timely fashion. Yulia Conway did an excellent job of setting the appointment and communicating time expectations for the service. More
by JON.CONWAY1987
Employees Worked With
Other Employees :
Yulia Conway
May 29, 2025
Received quick attention and the situation was diagnosed quickly . I received my estimate in a timely manner. When the repairs were done I was quickly notified. quickly . I received my estimate in a timely manner. When the repairs were done I was quickly notified. More
by cltcfn
May 29, 2025
We bought the car in 2013 and experiences has been good. When Stephanie came aboard as our customer service representative for us it took customer service to another level. I am not saying customer service When Stephanie came aboard as our customer service representative for us it took customer service to another level. I am not saying customer service wasn't always good, it was: it's just that Stephanie Spangler goes above and beyond to make sure we are satisfied and she is so kind. We love her. Thank you. More
by Jesusisthedoor
May 29, 2025
Good customer service and got down to the issue which was cost effect for me cost effect for me More
by TONJAWINSTON
Employees Worked With
May 29, 2025
Efficient service, friendly staff, helps to check through faults and provide decent advice for the car faults and provide decent advice for the car More
by keechungren
Employees Worked With
May 29, 2025
Exceptional service always! Timeliness Excellent. Customer service excellent. Repair on car excellent . Communication is excellent Timeliness Excellent. Customer service excellent. Repair on car excellent . Communication is excellent More
by Jesusisthedoor
May 29, 2025
Overall this dealership is pretty good. The biggest issue is the disconnect between the different departments. That tends to result in wrong parts being ordered or items not completed. Whic The biggest issue is the disconnect between the different departments. That tends to result in wrong parts being ordered or items not completed. Which ultimately results in lost of time. More
by MONROE.DSJ
May 25, 2025
I had a great experience dealing with Joe. He was very helpful and friendly and answered all my questions. He was very helpful and friendly and answered all my questions. More
by CARMEN
Employees Worked With
