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Southern Ford
Newport News, VA
2,675 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,675 reviews
August 31, 2025
I am completely satisfied with the service advisor, but am not satisfied with southern ford and the service department since southern took ownership. I bought my vehicle from Hall and received free state am not satisfied with southern ford and the service department since southern took ownership. I bought my vehicle from Hall and received free state inspections. Last August southern honored that free inspection but this year did not without any notification. Also I always get the works when I get my oil changes. February of 2025 when I got the works they did not top off my fluids. I am paying for a service that I did not receive. Also in August of 2024 my rear break pads were posted at a 5. In February of 2025 they were posted at a 7 and when I just brought my car in for service in August 30th they are a 4? Someone is not doing there job correctly or dropping the ball and cutting corners. The advisor listened to my concerns and was very helpful. More
by CHRISTINELYNN85
Verified Customer
August 30, 2025
Excellent customer service and support. Attention to detail was great. Quickly in and out. Didn’t wait long for my truck to be serviced. Attention to detail was great. Quickly in and out. Didn’t wait long for my truck to be serviced. More
by timgoogin80
August 29, 2025
I normally do not do surveys but Stephanie did a great job. I was upset because I had a lifetime free state inspection with Hall Ford which is no longer valid. Stephanie understood my concern and waived t job. I was upset because I had a lifetime free state inspection with Hall Ford which is no longer valid. Stephanie understood my concern and waived the charge. I would hope Southern Ford would honor commitments made by the previous company. More
by jopaul91
Employees Worked With
August 29, 2025
Wondeful experience. Jay helped me make a decision based off of my wants and needs. Joe was transparent about finacials and even explained multiple options! Jay helped me make a decision based off of my wants and needs. Joe was transparent about finacials and even explained multiple options! More
by KTKRISTENTRUMBLE
August 28, 2025
They are excellent! Very accommodating and efficient. Have had several recalls in my vehicle and they stay on top of those and get it done. Love the fact I’m within tha Very accommodating and efficient. Have had several recalls in my vehicle and they stay on top of those and get it done. Love the fact I’m within that mile radius that they come pickup my car and do the service. Love the customer service and their people are knowledgeable as well. More
by DONNAK.AKINS
Employees Worked With
August 28, 2025
Service was done quickly. Everyone was very nice and accommodating. Always am pleased with southern ford. Everyone was very nice and accommodating. Always am pleased with southern ford. More
by steffierose10
Employees Worked With
August 28, 2025
They fix my car with a minimum waiting time. Staff are friendly and courteous. Stephanie Spangler is an excellent member of your staff, and she's always courteous, helpful, accommodating and pro Staff are friendly and courteous. Stephanie Spangler is an excellent member of your staff, and she's always courteous, helpful, accommodating and professional. More
by andreipolante
August 27, 2025
I will have to have a recall remedy put in my car. They will order it and let me know when it's ready. They will order it and let me know when it's ready. More
by ceceliag0
August 26, 2025
Sales team was great, service team did not. meet expectations. Service was slow and I could not contact them to check on status of my vehicle. Called 3 times with no answer. They then called to meet expectations. Service was slow and I could not contact them to check on status of my vehicle. Called 3 times with no answer. They then called to pick up my vehicle 5 minutes before closing. More
by bone_loader
August 25, 2025
I was most satisfied with my service from Stephanie by helping me get my car fixed helping me get my car fixed More
by Jernath Harris
