
Southern Ford
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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If you want anything done in a timely manner do not use this dealership. I went in to have a state inspection done and was greeted with a host of service personnel that wanted nothing to do with helping a this dealership. I went in to have a state inspection done and was greeted with a host of service personnel that wanted nothing to do with helping anyone. I stood in front of their service desk for 25 minutes before someone told me they would be right with me, another 10 minutes to be told I couldn’t get the inspection done because the techs were getting ready to go to lunch. Very unprofessional environment unfriendly staff I’ll go elsewhere! More
Everything went well, i just felt the service was a little rush by the southern team. little rush by the southern team. More
Eddie Marshall made sure to get the transit van in and serviced in a quick and timely fashion. Yulia Conway did an excellent job of setting the appointment and communicating time expectations for the serv serviced in a quick and timely fashion. Yulia Conway did an excellent job of setting the appointment and communicating time expectations for the service. More
Received quick attention and the situation was diagnosed quickly . I received my estimate in a timely manner. When the repairs were done I was quickly notified. quickly . I received my estimate in a timely manner. When the repairs were done I was quickly notified. More
We bought the car in 2013 and experiences has been good. When Stephanie came aboard as our customer service representative for us it took customer service to another level. I am not saying customer service When Stephanie came aboard as our customer service representative for us it took customer service to another level. I am not saying customer service wasn't always good, it was: it's just that Stephanie Spangler goes above and beyond to make sure we are satisfied and she is so kind. We love her. Thank you. More
Good customer service and got down to the issue which was cost effect for me cost effect for me More
Efficient service, friendly staff, helps to check through faults and provide decent advice for the car faults and provide decent advice for the car More
Exceptional service always! Timeliness Excellent. Customer service excellent. Repair on car excellent . Communication is excellent Timeliness Excellent. Customer service excellent. Repair on car excellent . Communication is excellent More
Overall this dealership is pretty good. The biggest issue is the disconnect between the different departments. That tends to result in wrong parts being ordered or items not completed. Whic The biggest issue is the disconnect between the different departments. That tends to result in wrong parts being ordered or items not completed. Which ultimately results in lost of time. More
I had a great experience dealing with Joe. He was very helpful and friendly and answered all my questions. He was very helpful and friendly and answered all my questions. More