Southern Ford

I scheduled a recall R&R of my 2107 F-150 Master cylinder. I confirmed parts in stock. I dropped my truck off on Sunday afternoon for my Monday appointment. Day of repair Keven never answered my me cylinder. I confirmed parts in stock. I dropped my truck off on Sunday afternoon for my Monday appointment. Day of repair Keven never answered my messages, texts or calls. The part was not in stock I tied up My vehicle and schedule for nothing. I have other service type issues, oil change, brake fluid flush and tune up I was considering having done. I am amazed that this dealership can tolerate this level of customer service. John Youngstrom More

Good experience Good staff, very communicative on line via text and email. Love video of service checks that are very informative. via text and email. Love video of service checks that are very informative. More

I cannot say enough good things about Southern Ford in Newport News. The process purchasing our Explorer was great, they were extremely accommodating. Patrick was amazing finding what we were looking for Newport News. The process purchasing our Explorer was great, they were extremely accommodating. Patrick was amazing finding what we were looking for and working through the purchase process. Fast forward to a service we needed on the Explorer. With the help from Elijah, Manny, and Phillip we were able to stay on the road with a vehicle while service was being completed. Constant updates from these individuals through the whole process. With no real appointment they fit our vehicle in and did a great job getting it back on the road. This dealership is phenomenal and everyone we have dealt with has been amazing. More

Friendly, efficient, comfortable waiting area Staff were very friendly and answered my questions. Waiting area was comfortable while I was getting my car worked on and the free coffee was greatly appreciate very friendly and answered my questions. Waiting area was comfortable while I was getting my car worked on and the free coffee was greatly appreciated More

The service part was okay I was told to be there at 11 and I showed up to get an oil change and it took 4 hours to get it done it should not take 4 hours if I'm told I have an appointment and I'm there on and I showed up to get an oil change and it took 4 hours to get it done it should not take 4 hours if I'm told I have an appointment and I'm there on time I expect for mine to get done because that's when I was told to be there I understand other vehicles are there but I was told it was gonna be 2 hrs and it was 4 More

It was a Team effort with Cody, David, Angie along with Dustin all playing a part. Enjoyable experience with very friendly and helpful staff. Dustin all playing a part. Enjoyable experience with very friendly and helpful staff. More

Won't be back, finally found out why it takes so long and then it leaked! Service Manager needs eval on his skills STOP ALL THE xxxx SURVEYS I WON'T DO ANYMORE NOT CERTAIN OF SERVICE MANAGERS NAME then it leaked! Service Manager needs eval on his skills STOP ALL THE xxxx SURVEYS I WON'T DO ANYMORE NOT CERTAIN OF SERVICE MANAGERS NAME More

I was impressed that they spent extra time and effort to solve a difficult problem. solve a difficult problem. More

Very easy to schedule my service, wait time was minimal and complete the service professionally. Completed a recall that I wasn’t aware of so I wouldn’t have to bring the vehicle back. Staff was very per and complete the service professionally. Completed a recall that I wasn’t aware of so I wouldn’t have to bring the vehicle back. Staff was very personable and professional. More

Phone call setting up the appointment was challenging. Wouldn't articulate what was or wasn't covered on 10,000 mile check in. Very little work done on vehicle. I guess they changed the oil, hope they rot Wouldn't articulate what was or wasn't covered on 10,000 mile check in. Very little work done on vehicle. I guess they changed the oil, hope they rotated the tires. Wiper fluid light was low, they didn't fill it. Don't think they changed the blades. Didn't even give the vehicle a courtesy wash inside or outside. Vehicle is still getting 10 mph fewer per gallon than advertised, they said nothing is wrong with it (Rob told me on the last visit that it must because a buy 'cheap' gas (I buy at wawa and costco)). Wheels squeek and groan when turning or reversing, and still do after 10,000 mile servicing. It's a brand new truck, they shouldn't. I wouldn't have bought Ford, and certainly not here, if I new this would be the experience. More